The staff was not much helpful. Could hardly speak English. They just seem not to bother about the the guests. Good breakfast !

The staff was not much helpful. Could hardly speak English. They just seem not to bother about the the guests. Good breakfast !

We prepaid at the time of our booking. On arrival to the hotel they wouldn’t believe us. Dont use this service. There is such poor communication, loss of booking, and inability to unstand how booking online works.

We prepaid at the time of our booking. On arrival to the hotel they wouldn’t believe us. Dont use this service. There is such poor communication, loss of booking, and inability to unstand how booking online works.

An old sober style hotel with precious wood furniture but Just at the Center of the City nearby the Bazar

An old sober style hotel with precious wood furniture but Just at the Center of the City nearby the Bazar

The hotel charged me USD 38 for hotel pick. That is 12,500 tenge. The average rate is 3,000 tenge. I took Uber going back to airport and costed me 2,000 tenge. I complained about it but reception said that was their contract with the supplier. They should know better and arranged for a fair costing. It was too late for me to decline bec driver was in the airport already and it was immediate booking. Hotel facade was far from the pictures. It is a very old hotel with old design and furnitures. Good things about the hotel are location and is a bit clean. This is not value for money.

The hotel charged me USD 38 for hotel pick. That is 12,500 tenge. The average rate is 3,000 tenge. I took Uber going back to airport and costed me 2,000 tenge. I complained about it but reception said that was their contract with the supplier. They should know better and arranged for a fair costing. It was too late for me to decline bec driver was in the airport already and it was immediate booking. Hotel facade was far from the pictures. It is a very old hotel with old design and furnitures. Good things about the hotel are location and is a bit clean. This is not value for money.

Great location but a/c unit did not work which was replaced by another old-style unit that struggled to function.

Great location but a/c unit did not work which was replaced by another old-style unit that struggled to function.

Friendly, helpful staff. Location convenient for Metro, shopping and restaurants. My room had a nice view of the mountains.

Friendly, helpful staff. Location convenient for Metro, shopping and restaurants. My room had a nice view of the mountains.

Old hotel, amenities very limited, furnishings are old and the cupboards in the room was broken, we stayed there for a short night at a low price before a 6am flight so it was not bad!

Old hotel, amenities very limited, furnishings are old and the cupboards in the room was broken, we stayed there for a short night at a low price before a 6am flight so it was not bad!

The hotel staff members were very helpful, but the bed is less than satisfactory: the metal springs are hard on my back.

The hotel staff members were very helpful, but the bed is less than satisfactory: the metal springs are hard on my back.

Good enough, and good price. Right across the street from the big wooden cathedral, where the singing during mass is extraordinary.

Good enough, and good price. Right across the street from the big wooden cathedral, where the singing during mass is extraordinary.

Very convenient location. Service is excellent, very helpful staff. Great breakfast. Downsides: its not a 4 star hotel as claimed. And the shower was not in good condition

Very convenient location. Service is excellent, very helpful staff. Great breakfast. Downsides: its not a 4 star hotel as claimed. And the shower was not in good condition