Very friendly staff, help some and polite. The hotel could use a big update, from the time. It have bin a palace once, big the time have put some visible tracks. But still have some value from the money and history.

I have just moved to Palma, and for the first week I wanted to relax and the kids to enjoy somewhere to play. It was everything I wanted and more, I couldnt of àsked for anything else! It was a fantastic stay.

I have just moved to Palma, and for the first week I wanted to relax and the kids to enjoy somewhere to play. It was everything I wanted and more, I couldnt of àsked for anything else! It was a fantastic stay.

Lovely big room (we were upgraded) with large balcony. Staff helpful and friendly. Very nice food for breakfast, and also evening meal at the restaurant. A nice short break from my husband and myself. Ideally located to get about with a close bus stop.

Lovely big room (we were upgraded) with large balcony. Staff helpful and friendly. Very nice food for breakfast, and also evening meal at the restaurant. A nice short break from my husband and myself. Ideally located to get about with a close bus stop.

Beautiful pool area and stunning views of Palma from the room

Beautiful pool area and stunning views of Palma from the room

Lovely surroundings great view and brilliant staff

Very average rooms, not typical resort stay.

Very average rooms, not typical resort stay.

Lovely surroundings great view and brilliant staff

Luxurious room with great amenities and nice views, brilliant spa with huge variety of zones and indoor/ outdoor salt water pool.

Luxurious room with great amenities and nice views, brilliant spa with huge variety of zones and indoor/ outdoor salt water pool.

Nice hotel with friendly helpful staff

Nice hotel with friendly helpful staff

Nice Hotel with a warm welcome and some Champagne, great breakfast, nice Spa and pool area. The dining room has a great view on the cathedral of palma in the distance.

Nice Hotel with a warm welcome and some Champagne, great breakfast, nice Spa and pool area. The dining room has a great view on the cathedral of palma in the distance.

Amazing welcome and beautiful rooms - the spa is to be tried again and again and again. VIP treatment added that little extra that felt great

Amazing welcome and beautiful rooms - the spa is to be tried again and again and again. VIP treatment added that little extra that felt great

My wife and I had a super short break at the hotel - staff were charming, bedroom was perfect - and dining was excellent - a bit of a yomp if you want to walk into Palma town centre but lots of buses passing near hotel and a taxi ride is not expensive - we will stay again.

My wife and I had a super short break at the hotel - staff were charming, bedroom was perfect - and dining was excellent - a bit of a yomp if you want to walk into Palma town centre but lots of buses passing near hotel and a taxi ride is not expensive - we will stay again.

Guest services, General Manager, front desk staff and housekeeping were all top notch. They all made for the perfect vacation.

Guest services, General Manager, front desk staff and housekeeping were all top notch. They all made for the perfect vacation.

Fantastic hotel with excellent service, food SPA and a great view!

Fantastic hotel with excellent service, food SPA and a great view!

Fabulous stay!! Excellent service, really friendly staff and rooms were both excellent. We loved the added bonus of seeing a football team here too!

Fabulous stay!! Excellent service, really friendly staff and rooms were both excellent. We loved the added bonus of seeing a football team here too!

Excellent in general. You have a number of maintance issue to deal with

Excellent in general. You have a number of maintance issue to deal with

Fabulous experience, staff super friendly and helpful - we paid additional for breakfast which was superb however had to pay for entire stay when we left at 5am so the little 'picnic' was not worth the extra, only a little glitch but easy to fix for 5* experience - loved the hotel and location with a quick taxi into town - woukd live to return!

Weather was mainly ok, albeit the storm that hit Palma on the sunday was quite bad winds of 75mph, what i dont quite understand is why the sun bed cushions and brollies were not taken down or inside as it was known that a strong storm was coming. Needless to say that some brollies ended up in the pool. The checkin was seamless and the waiting staff were excellent both at breakfast and dinner. I am not sure that the hotel is actually a 5 star as once you are out of the common areas the hotel is quite tired and needs some attention. Our room was spacious but tired in areas and the toilet seal was broken at the back so was a case if use with caution! bed wasn’t comfortable large but mattress needs changing I was quite surprised that we paid over £2500 for a week but still would of had to pay extra for use of the spa overall ok week but the hotel is extremely quiet with no entertainment so you find yourself having to go into Palma each evening which was 30 euros for a return to the hotel. There was a shop just down the hill so handy to buy water etc.. as quite expensive at the hotel. So all in all hotel was ok but wouldn't stay at this hotel again

Fabulous experience, staff super friendly and helpful - we paid additional for breakfast which was superb however had to pay for entire stay when we left at 5am so the little 'picnic' was not worth the extra, only a little glitch but easy to fix for 5* experience - loved the hotel and location with a quick taxi into town - woukd live to return!