Great place

We were attending a concert at Hollywood Casino Amphitheater and this hotel was nice and within walking distance.

The only thing my wife was disappointed in was the conditioner bottle in the shower was empty.

Great hotel and clean. Need more technology that works so lines at check in and staff isn’t so stressed but nice hotel.

Great hotel and clean. Need more technology that works so lines at check in and staff isn’t so stressed but nice hotel.

We went to check in and were told we were early which was my fault for misreading check in time but I was told we’d get a call as soon as our room was ready. We were 30 mins early and told 10 people ahead of us that were even earlier than us.check in was at 4 we got there at 3:30 and I have to call at 5 because I haven’t heard anything. This messed up getting to our concert on time. To top it off, they were supposed to have a shuttle but the shuttle was broke down. We get to the room after smelling so much weed throughout the place and the dishwasher is running and leaking water everywhere. Went to take a quick shower and the shower mat was wet. Then went to get ice the next day and the ice machine wasn’t working. While getting ice we noticed a sign on the guest laundry saying they were sorry for the inconvenience about the laundry not working but they were working on it and someone wrote that they had been broke awhile. The place seems really run down. Wouldn’t recommend it.

We went to check in and were told we were early which was my fault for misreading check in time but I was told we’d get a call as soon as our room was ready. We were 30 mins early and told 10 people ahead of us that were even earlier than us.check in was at 4 we got there at 3:30 and I have to call at 5 because I haven’t heard anything. This messed up getting to our concert on time. To top it off, they were supposed to have a shuttle but the shuttle was broke down. We get to the room after smelling so much weed throughout the place and the dishwasher is running and leaking water everywhere. Went to take a quick shower and the shower mat was wet. Then went to get ice the next day and the ice machine wasn’t working. While getting ice we noticed a sign on the guest laundry saying they were sorry for the inconvenience about the laundry not working but they were working on it and someone wrote that they had been broke awhile. The place seems really run down. Wouldn’t recommend it.

Woman at front desk was great. Very personable and funny. Room was nice and clean. Stay was very good. Will gladly stay here again.

Woman at front desk was great. Very personable and funny. Room was nice and clean. Stay was very good. Will gladly stay here again.

The stay was very good overall. The staff was very friendly. I do wish there as more lighting in the bathroom.

The stay was very good overall. The staff was very friendly. I do wish there as more lighting in the bathroom.

Stagnant standing water in the dishwasher, someones else's clothes in drawers, old confetti in the pull out sofa bed & moldy/ dirty toilet lid.

Stagnant standing water in the dishwasher, someones else's clothes in drawers, old confetti in the pull out sofa bed & moldy/ dirty toilet lid.

Comfortable

Comfortable

It was clean and nice staff

It was clean and nice staff

We had 2 rooms to see a concert at the amphitheater. Nice rooms. Front desk staff was fabulous. We walked to the amphitheater and back. Perfect location! We met a lot of nice people doing the same thing. Nothing but good things to say about the whole experience. We will definitely be back!

We had 2 rooms to see a concert at the amphitheater. Nice rooms. Front desk staff was fabulous. We walked to the amphitheater and back. Perfect location! We met a lot of nice people doing the same thing. Nothing but good things to say about the whole experience. We will definitely be back!

Our stay was lovely. The beds were comfortable and the rooms were clean and equipped with everything we needed to stay while away from home. Mariah was friendly and checked in to make sure everything was to our satisfaction without being too intrusive. We would definitely stay here again.

Our stay was lovely. The beds were comfortable and the rooms were clean and equipped with everything we needed to stay while away from home. Mariah was friendly and checked in to make sure everything was to our satisfaction without being too intrusive. We would definitely stay here again.

One of the top hotels I’ve stayed at. Won’t be my last time

One of the top hotels I’ve stayed at. Won’t be my last time

Hotel location is convenient and the size of the room and cleanliness of the room was fine. It was an easy walk to the amphitheatre. However, the room was not ready at check in time. Not just our room. No one was allowed to check in until after 5, (an hour after normal check in time) so by 5 pm there was a lobby full of people waiting to check in. Once check in started, just one person was checking people in, even though there was also a manager there. And it seemed like systems weren't working because each check in took a long time. There was no bedding in the room for the pull out sofa. The in-room phone wasn't working, so unable to call housekeeping or the front desk, so had to walk back to the lobby at 11 pm to find bedding, which meant standing at the front desk for 10 minutes before before being acknowledged. There were at least two other guests there looking for bedding as well. The one staff person working breakfast the next morning was working hard but it was impossible for her to keep up with keeping food and coffee replenished. This hotel is either understaffed or mismanaged.

Hotel location is convenient and the size of the room and cleanliness of the room was fine. It was an easy walk to the amphitheatre. However, the room was not ready at check in time. Not just our room. No one was allowed to check in until after 5, (an hour after normal check in time) so by 5 pm there was a lobby full of people waiting to check in. Once check in started, just one person was checking people in, even though there was also a manager there. And it seemed like systems weren't working because each check in took a long time. There was no bedding in the room for the pull out sofa. The in-room phone wasn't working, so unable to call housekeeping or the front desk, so had to walk back to the lobby at 11 pm to find bedding, which meant standing at the front desk for 10 minutes before before being acknowledged. There were at least two other guests there looking for bedding as well. The one staff person working breakfast the next morning was working hard but it was impossible for her to keep up with keeping food and coffee replenished. This hotel is either understaffed or mismanaged.

We like staying at properties such as this because we like the availability of a 2 bed, 2 bath suite. Sadly, they are getting older and are starting to fall into disrepair. A unit with three spaces has 3 air conditioners. One worked, one sort of worked until it got hot outside, one did not work at all. No pod holder for the coffee maker. Things don't feel as clean as you would hope. Not that they don't clean, but think an older home that has not been updated. Plus side, breakfast was excellent. Breakfast staff was a joy. All associates we courteous. A good experience overall. Just know it's by Hilton, not THE Hilton.

We like staying at properties such as this because we like the availability of a 2 bed, 2 bath suite. Sadly, they are getting older and are starting to fall into disrepair. A unit with three spaces has 3 air conditioners. One worked, one sort of worked until it got hot outside, one did not work at all. No pod holder for the coffee maker. Things don't feel as clean as you would hope. Not that they don't clean, but think an older home that has not been updated. Plus side, breakfast was excellent. Breakfast staff was a joy. All associates we courteous. A good experience overall. Just know it's by Hilton, not THE Hilton.

Great hotel!

Great hotel!

The staff was very kind and helpful.

The staff was very kind and helpful.

Everything was wonderful. We would definitely stay again.