Had a air con problem but it was dealt with professionally by an excellent staff team.

They did not have our reservation in the system. Therefore, I had to pay for the one night stay.

They did not have our reservation in the system. Therefore, I had to pay for the one night stay.

This hotel was newly renovated, the amenities and rooms were nice, however, the rooms were still smelling from the materials used for renovation, the smell was so strong that I couldn't breath properly. Though they tried to change the room, but it didn't help. So, I had to leave the hotel in the middle of the night as it was impossible to be there. They shouldn't be listing this hotel for the next one month or so, until all the odors and smells are gone away.

This hotel was newly renovated, the amenities and rooms were nice, however, the rooms were still smelling from the materials used for renovation, the smell was so strong that I couldn't breath properly. Though they tried to change the room, but it didn't help. So, I had to leave the hotel in the middle of the night as it was impossible to be there. They shouldn't be listing this hotel for the next one month or so, until all the odors and smells are gone away.

The AC did not work in room. Housekeeping does the bare minimum. Did not pick up garbage from room or left any toilet paper when servicing our room.

The AC did not work in room. Housekeeping does the bare minimum. Did not pick up garbage from room or left any toilet paper when servicing our room.

Limited dinning available in the area. 15/20 minutes to the airport & the city. Parking is a hassel.

Limited dinning available in the area. 15/20 minutes to the airport & the city. Parking is a hassel.

Everything was perfect. The hotel is located on a very convenient spot near to Studentski Grad and the airport. The staff was extra nice by letting us keep our luggage at the front desk after we checked out. I would definitely recommend.

Everything was perfect. The hotel is located on a very convenient spot near to Studentski Grad and the airport. The staff was extra nice by letting us keep our luggage at the front desk after we checked out. I would definitely recommend.

Friendly and helpful front desk staff, nice room

Friendly and helpful front desk staff, nice room

Good service Overall place is clean, good location

Good service Overall place is clean, good location

The hotel tried to overcharge me for Minibar consumptions that never existed. A lot of better and more pleasant options in Sofia, I would not recommend at all to stay there

The hotel tried to overcharge me for Minibar consumptions that never existed. A lot of better and more pleasant options in Sofia, I would not recommend at all to stay there

Staff is always smiley, willing to help at any time.

Staff is always smiley, willing to help at any time.

1. I book the transportation service for two person with confirmation from the hotel.But when I landed in Sofia I waited in the airport for half an hour.Nobody waiting in the airport as promised by hotel.We I go outside of the airport,I saw the car of the hotel.The driver told me the reservation has been canceled.He had to pick up a group..So I could only a terrible old taxi to hotel.And the hotel charge me 24 euro in total!!When I checking,I asked the reason why the hotel did not inform me in advance.No explanation only "sorry.Madam..' 2. I booked the room for three nights.2 individual orders.But I have to give the card to reception to extend the valid in the 12 o'clock of the 2nd day. 3. Lift is too small, two person with 2 luggages is crowded. 4.Restaurant refuse to provide spoons if You didn't order anything. 5.You have to wait for almost one hour to let hotel staff turn on the switch of gym at 9am!! 6.There is a fuel charging station in the opposite side of the hotel. Horrible and uncomfortable experience.Not recommend anymore!!

1. I book the transportation service for two person with confirmation from the hotel.But when I landed in Sofia I waited in the airport for half an hour.Nobody waiting in the airport as promised by hotel.We I go outside of the airport,I saw the car of the hotel.The driver told me the reservation has been canceled.He had to pick up a group..So I could only a terrible old taxi to hotel.And the hotel charge me 24 euro in total!!When I checking,I asked the reason why the hotel did not inform me in advance.No explanation only "sorry.Madam..' 2. I booked the room for three nights.2 individual orders.But I have to give the card to reception to extend the valid in the 12 o'clock of the 2nd day. 3. Lift is too small, two person with 2 luggages is crowded. 4.Restaurant refuse to provide spoons if You didn't order anything. 5.You have to wait for almost one hour to let hotel staff turn on the switch of gym at 9am!! 6.There is a fuel charging station in the opposite side of the hotel. Horrible and uncomfortable experience.Not recommend anymore!!

Very nice hotel. Good breakfast and big rooms, very well maintained

Very nice hotel. Good breakfast and big rooms, very well maintained

They really need to fix their air condition. So hot, cant fall asleep at night.... literally so hot!!!

They really need to fix their air condition. So hot, cant fall asleep at night.... literally so hot!!!

Nice hotel; we had a great suite, 2 bathrooms, with nice furniture and equipment. the property is a bit far from the center, but was great for us as we drove to Sofia.

Nice hotel; we had a great suite, 2 bathrooms, with nice furniture and equipment. the property is a bit far from the center, but was great for us as we drove to Sofia.

have stayed 3 times and always it appears to be understaffed. Good breakfast and quite rooms

have stayed 3 times and always it appears to be understaffed. Good breakfast and quite rooms

Pro's: The property is very well maintained and clean, staff is pleasant and helpful, bed is comfortable, breakfast is abundant, WiFi is reliable for work Con's: The furniture in the rooms looks worn out, menu in the restaurant is limited for supper, average quality of the food in the restaurant

Great and helpful staff. Would definitely stay here again when I’m staying in the area.