Good pool Terrible communication - have an after hours number but no answer or reply

Good pool Terrible communication - have an after hours number but no answer or reply

Warning to travellers! Do not stay at this place! There was NO hot water and air-conditioning was not working at all. There was zero communication with management as I have tried for weeks asking the height limit of the garage. I have tried the contact form on their website, email from their facebook and the of course the mobile number. After talking with the residents who live there, found out the mobile number provided is the manager's old number and he would not give out his new number. The only time I saw someone was at check in, there was no one at the office in the morning.

Warning to travellers! Do not stay at this place! There was NO hot water and air-conditioning was not working at all. There was zero communication with management as I have tried for weeks asking the height limit of the garage. I have tried the contact form on their website, email from their facebook and the of course the mobile number. After talking with the residents who live there, found out the mobile number provided is the manager's old number and he would not give out his new number. The only time I saw someone was at check in, there was no one at the office in the morning.

Parking handy

Parking handy

security was an issue due to screen and balcony door did not lock. Bathroom - shampoo, conditioner and more soap would have been good. No face washers & no spare towel. Okay for overnight. facilities good and nice surrounds. Old & a bit dated. Better balnket for the bed required.

security was an issue due to screen and balcony door did not lock. Bathroom - shampoo, conditioner and more soap would have been good. No face washers & no spare towel. Okay for overnight. facilities good and nice surrounds. Old & a bit dated. Better balnket for the bed required.

Property not like the photos at all. Property is way outdated Although kitchen appeared clean was afraid to use some utensils Some windows wouldn’t open or netting was broken. Rug in lounge filthy Fan wouldn’t work in main bedroom a fan noisey in lounge Very dull and gloomy Annoying to walk up and down stairs to top floor Husband had bites after leaving property Cheap but nasty

Property not like the photos at all. Property is way outdated Although kitchen appeared clean was afraid to use some utensils Some windows wouldn’t open or netting was broken. Rug in lounge filthy Fan wouldn’t work in main bedroom a fan noisey in lounge Very dull and gloomy Annoying to walk up and down stairs to top floor Husband had bites after leaving property Cheap but nasty

Had a 3 bedroom apartment was spacious although it was a very hot weekend there was no air conditioning in the upstairs bedrooms fans were not quite enough to keep cool we traveled with two cars and they were very accomodating to let us park both in the secure basement parking area as it was not very busy .appartment was clean and tidy although a little outdated

Had a 3 bedroom apartment was spacious although it was a very hot weekend there was no air conditioning in the upstairs bedrooms fans were not quite enough to keep cool we traveled with two cars and they were very accomodating to let us park both in the secure basement parking area as it was not very busy .appartment was clean and tidy although a little outdated

The unit was out dated. Lots of things broken or didn’t work. Untidy and didn’t feel clean. Dishes in cupboards were dirty, minimal Cooking utensils provided. Dishwasher broken. Found old bandaids under the bed.

The unit was out dated. Lots of things broken or didn’t work. Untidy and didn’t feel clean. Dishes in cupboards were dirty, minimal Cooking utensils provided. Dishwasher broken. Found old bandaids under the bed.

Outside area and pool were nice unit was dirty and not good

Outside area and pool were nice unit was dirty and not good

Important to take note of the lack of stairs, particularly if you have mobility issues or travel with lots of luggage. Some apartments are due for renovation, others look really good!

Important to take note of the lack of stairs, particularly if you have mobility issues or travel with lots of luggage. Some apartments are due for renovation, others look really good!

The manager was friendly and helpful. The unit was adequate but priced fairly.

The manager was friendly and helpful. The unit was adequate but priced fairly.

It was in a great location but the room was a bit dated.

It was in a great location but the room was a bit dated.

Great quiet location close to the heart of surfers paradise but outside the party area, 100mtrs from beach, plenty of shopping, but secure older 3 story holiday apartments with everything, 2pools spa sauna gym bbq area.

Great quiet location close to the heart of surfers paradise but outside the party area, 100mtrs from beach, plenty of shopping, but secure older 3 story holiday apartments with everything, 2pools spa sauna gym bbq area.

Easy accommodation and value for money. Friendly staff and the pools were great.

Easy accommodation and value for money. Friendly staff and the pools were great.

Close to everything and good value

Close to everything and good value

We received no instructions for how to check in! Another guest helped us because there was no one at reception for the weekend. If not for the other guest we would have had to go home. Terrible service.

We received no instructions for how to check in! Another guest helped us because there was no one at reception for the weekend. If not for the other guest we would have had to go home. Terrible service.

Normally, I would shrug it off, but I do feel the need 2 say something as there wasn’t just 1 or 2 things So I wasn’t happy with the stay 4 these reasons. 1)Ants. There was a near constant troop of ant movement through the unit. 2)Parking. Was a pain. Plus, at 1 point someone had taken “MY” park, forcing me 2 figure out what 2 do. 3)Office Hours. Now I know u have ur set hours, but they were really inconvenient. Which made it hard 2 sort out various issues. 4)Linen Service. Nowhere was it mentioned when I booked that there weren’t fresh towels supplied. HOWEVER, I will say I was happy with the gentleman there who did, upon request, provide fresh towels. 5)DVD player. Knowing Good Friday was going 2 fall and nothing would be open, I actually chose ur establishment over a number of others as it said in the description that u provide a DVD player. Only 2 discover and be told “whoops” no we don’t. 6)Swimming Pool/Spa. Not something I would normally complain about, but Good Friday. Nothing open. No DVD player. Average weather. And the indoor pool and spa… Under maintenance. Poor timing. 7)Clothes Dryer didn’t work. Seeing as we didn’t have fresh towels, we decided 2 wash the existing ones. Only 2 find.. the dryer didn’t work.. 8)Beds. The 1 request I made. THE ONE REQUEST, was when booking I had the option of a Queen Bed or 2 Singles. So, being as I was there with my partner, I requested and booked a QUEEN BED. Only 2 find, that I instead, have been given 2 SINGLE BEDS

Normally, I would shrug it off, but I do feel the need 2 say something as there wasn’t just 1 or 2 things So I wasn’t happy with the stay 4 these reasons. 1)Ants. There was a near constant troop of ant movement through the unit. 2)Parking. Was a pain. Plus, at 1 point someone had taken “MY” park, forcing me 2 figure out what 2 do. 3)Office Hours. Now I know u have ur set hours, but they were really inconvenient. Which made it hard 2 sort out various issues. 4)Linen Service. Nowhere was it mentioned when I booked that there weren’t fresh towels supplied. HOWEVER, I will say I was happy with the gentleman there who did, upon request, provide fresh towels. 5)DVD player. Knowing Good Friday was going 2 fall and nothing would be open, I actually chose ur establishment over a number of others as it said in the description that u provide a DVD player. Only 2 discover and be told “whoops” no we don’t. 6)Swimming Pool/Spa. Not something I would normally complain about, but Good Friday. Nothing open. No DVD player. Average weather. And the indoor pool and spa… Under maintenance. Poor timing. 7)Clothes Dryer didn’t work. Seeing as we didn’t have fresh towels, we decided 2 wash the existing ones. Only 2 find.. the dryer didn’t work.. 8)Beds. The 1 request I made. THE ONE REQUEST, was when booking I had the option of a Queen Bed or 2 Singles. So, being as I was there with my partner, I requested and booked a QUEEN BED. Only 2 find, that I instead, have been given 2 SINGLE BEDS