Staff are very friendly and helpful. They were willing to assist with various requests.

Staff are very friendly and helpful. They were willing to assist with various requests.

Built in 1966, this is old style class. The rooms are well appointed, the restaurant excellent. There’s a wonderful pool, an excellent gym for both the newbie and veteran iron pumper. There is also a spa.

Built in 1966, this is old style class. The rooms are well appointed, the restaurant excellent. There’s a wonderful pool, an excellent gym for both the newbie and veteran iron pumper. There is also a spa.

Good locarion and friendly and helpful staff

Good locarion and friendly and helpful staff

OUR ARRIVAL WAS STRESSFUL. WE WERE OFFERED 2 THREE QUARTER BEDS WHILE WE PAID FOR 2 DOUBLE BEDS AND HAD TO WAIT FOR SOME TIME TO HAVE OUR SITUATION SOLVED. WE HAD TO ASK TO TALK TO THE SUPERVISOR, WHO LATER HAS TO CALL IN THE MANAGER. WE ALSO HAD TO CALL EXPEDIA TO EXPLAIN THE SITUATION. AT THE END THE MANAGER WAS VERY HELPFULL, SHE OFFERED US WATER AND HAD 2 DOUBLE BEDS ARRANGED.THE FOOD WAS NOT EXCELLENT BUT BETTER, I ORDERED KAPANA STYLE MEAL WHICH WAS SUPPOSED TO COME WITH BOEREWORS BUT IT CAME WITH 2 LAMP CHOPS INSTEAD BECAUSE THEY HAD NO WORS IN STOCK(TOO BAD LAMP IS MY LEAST FAVOURITE MEAT) THE BEDS WERE COMFY BUT THE TOWELS WERE TOO HARD, THE FREEDGE IN THE ROOM WAS TOO NOISY, WE HAD TO SWITCH IT OFF BUT THIS MADE IT EVEN WORSE BECAUSE THE MELTED ICE KEPT ON DRIPPING AND MAKING A VERY UNPLEASENT NOISY THROUGHOUT THE NIGHT. THE PLACE IS TIDY, FREANDLY STAFFS AND NICE VIEW.

OUR ARRIVAL WAS STRESSFUL. WE WERE OFFERED 2 THREE QUARTER BEDS WHILE WE PAID FOR 2 DOUBLE BEDS AND HAD TO WAIT FOR SOME TIME TO HAVE OUR SITUATION SOLVED. WE HAD TO ASK TO TALK TO THE SUPERVISOR, WHO LATER HAS TO CALL IN THE MANAGER. WE ALSO HAD TO CALL EXPEDIA TO EXPLAIN THE SITUATION. AT THE END THE MANAGER WAS VERY HELPFULL, SHE OFFERED US WATER AND HAD 2 DOUBLE BEDS ARRANGED.THE FOOD WAS NOT EXCELLENT BUT BETTER, I ORDERED KAPANA STYLE MEAL WHICH WAS SUPPOSED TO COME WITH BOEREWORS BUT IT CAME WITH 2 LAMP CHOPS INSTEAD BECAUSE THEY HAD NO WORS IN STOCK(TOO BAD LAMP IS MY LEAST FAVOURITE MEAT) THE BEDS WERE COMFY BUT THE TOWELS WERE TOO HARD, THE FREEDGE IN THE ROOM WAS TOO NOISY, WE HAD TO SWITCH IT OFF BUT THIS MADE IT EVEN WORSE BECAUSE THE MELTED ICE KEPT ON DRIPPING AND MAKING A VERY UNPLEASENT NOISY THROUGHOUT THE NIGHT. THE PLACE IS TIDY, FREANDLY STAFFS AND NICE VIEW.

Clean, good location. Lovely pool area. Good breakfast

Clean, good location. Lovely pool area. Good breakfast

Very kind staff. The pool needs to be heated in the winter. The rooms are very cold in the winter. In all the rooms are kept clean to an extent.

Very kind staff. The pool needs to be heated in the winter. The rooms are very cold in the winter. In all the rooms are kept clean to an extent.

A pleasant hotel with friendly staff and good facilities.

A pleasant hotel with friendly staff and good facilities.

we stayed here for 1 night on 2 occasions. The breakfast was very good, and the restaurant prices very reasonable. The TV channels were very poor, and the wi-fi reception varies in the rooms,but otherwise we were very satisfied with our 2 stays.

we stayed here for 1 night on 2 occasions. The breakfast was very good, and the restaurant prices very reasonable. The TV channels were very poor, and the wi-fi reception varies in the rooms,but otherwise we were very satisfied with our 2 stays.

Stayed one night after overnight flight from Europe. Whilst there was a mix up over our booking it was soon sorted out by the reception staff. Large bedroom, clean and comfortable.

Stayed one night after overnight flight from Europe. Whilst there was a mix up over our booking it was soon sorted out by the reception staff. Large bedroom, clean and comfortable.

Rooms were good but services of hotel staff need improvement

Rooms were good but services of hotel staff need improvement

Hotel is quite comfortable but dated. Very loud party going on next door, could not sleep, only ended way past midnight.

Hotel is quite comfortable but dated. Very loud party going on next door, could not sleep, only ended way past midnight.

Out of City Old Hotel No Care of Guests May have to wait for 30 minutes to place order and wait another 30 to have it, AC in room 3020 was worst I have ever had and no one came to repair as they were not sure how to repair it, been awake for whole night

Rooms very nice and the pool was excellent for the kids. Breakfast on the patio was quite nice. Buffet was good but too expensive. The Access to internet was awful - extremely inconvenient with stupid codes from front desk and no connectivity most of the time. Requested rollaway several times but never showed up. Ample secure parking.

Rooms very nice and the pool was excellent for the kids. Breakfast on the patio was quite nice. Buffet was good but too expensive. The Access to internet was awful - extremely inconvenient with stupid codes from front desk and no connectivity most of the time. Requested rollaway several times but never showed up. Ample secure parking.

Terrible... they had no rooms available although I booked and Paid for the booking in full on Hotels.com. They had to check me in at the Hotel next door... I'm not impressed at all... :-(

Terrible... they had no rooms available although I booked and Paid for the booking in full on Hotels.com. They had to check me in at the Hotel next door... I'm not impressed at all... :-(

Nice great and quiet hotel, not too far from center, too bad the service is not at the level: they had "forgotten" to organize my airport pick-up (at 11:00 PM at Windhoek Airport... I called them, they did not care so had to take an unlicensed cab... I'm a grown man used to travelling in Africa , but this is not ideal...); after that, the room service took one hour and one reminder call to bring me one milk shake and a bottle of water (so I gave no gratuity, which made the waiter so angry he left without saying goodbye and leaving the door open...), and last, I had to extend my stay of one night, but they did not get confirmation from Hotels.com, which they solved by telling me I had to pay again if the confirmation did not arrive on their system... had to call Hotels.com and to complain to hotel management (gladly reactive) to solve the issue, elsehow I'd have had to pay twice...

Nice great and quiet hotel, not too far from center, too bad the service is not at the level: they had "forgotten" to organize my airport pick-up (at 11:00 PM at Windhoek Airport... I called them, they did not care so had to take an unlicensed cab... I'm a grown man used to travelling in Africa , but this is not ideal...); after that, the room service took one hour and one reminder call to bring me one milk shake and a bottle of water (so I gave no gratuity, which made the waiter so angry he left without saying goodbye and leaving the door open...), and last, I had to extend my stay of one night, but they did not get confirmation from Hotels.com, which they solved by telling me I had to pay again if the confirmation did not arrive on their system... had to call Hotels.com and to complain to hotel management (gladly reactive) to solve the issue, elsehow I'd have had to pay twice...

Most horrific experience, after having traveled and been in hotels over +10 years worldwide. Incredible slow, uninterested staff, non-communicative among each other, my Hotels.com reservation was NOT in their system they claimed - about 1.5 hours later of fighting then it was. The "business" room was dirty, old and run down. Never ever go there.

Most horrific experience, after having traveled and been in hotels over +10 years worldwide. Incredible slow, uninterested staff, non-communicative among each other, my Hotels.com reservation was NOT in their system they claimed - about 1.5 hours later of fighting then it was. The "business" room was dirty, old and run down. Never ever go there.

The hotel was okay however, the rooms need a serious makeover