Hotel was good for the price we paid, pity its in an industrial area,with little to no shops nearby

Quite comfortable for our stay, as we were flying out of Newark to North Carolina the next day. The free breakfast was okay but the sunrise view of the city from the breakfast room was spectacular!!

Quite comfortable for our stay, as we were flying out of Newark to North Carolina the next day. The free breakfast was okay but the sunrise view of the city from the breakfast room was spectacular!!

very clean and spacious hotel

very clean and spacious hotel

No online check-in. Even on the 9th floor is was sometimes noisy.

No online check-in. Even on the 9th floor is was sometimes noisy.

Very nice rooms, also great free breakfast.

Very nice rooms, also great free breakfast.

The thermostat was not adjustable, the tv would not turn off all the way (the screen stay lit), and our toilet would not flush. Staff was friendly but when we noticed the above, they could not be found to mention issues. Ended up using the hallway restroom.

The thermostat was not adjustable, the tv would not turn off all the way (the screen stay lit), and our toilet would not flush. Staff was friendly but when we noticed the above, they could not be found to mention issues. Ended up using the hallway restroom.

Room was ok didn’t know if the time of rental there was a $75.00 charge but ok

Room was ok didn’t know if the time of rental there was a $75.00 charge but ok

we literally arrived at 2 am, thankfully i called to tell the hotel before leaving on plane about early AM arrival, so good to get to room, sleep and wake up to grab breakfast and head to next destination

Well next time I’ll pay closer attention to the details. I booked the hotel as it said close to airport and had airport shuttle. Even though search was specifically for hotel near La Guardia, turns out the hotel was nowhere near La Guardia, it was minutes from Newark airport. An expensive mistake, mainly as I’m not that familiar with New York to understand the distance between airports I should have paid attention to the full hotel name. The other issue was that wifi in my room wasn’t working, went down to receptionist twice to get help, weren’t helpful at all. They weren’t helpful when I realised my mistake about location and getting to La Guardia. For an international traveller this was disaster. No internet and trying to figure out the best option to get to La Guardia. As you have cross town traffic, the trip Takes an hour due to traffic. It was a 2 hr trip from JFK the day before, traffic was horrendous.

we literally arrived at 2 am, thankfully i called to tell the hotel before leaving on plane about early AM arrival, so good to get to room, sleep and wake up to grab breakfast and head to next destination

The bedding was extremely comfortable. I would definitely stay again

The bedding was extremely comfortable. I would definitely stay again

Well next time I’ll pay closer attention to the details. I booked the hotel as it said close to airport and had airport shuttle. Even though search was specifically for hotel near La Guardia, turns out the hotel was nowhere near La Guardia, it was minutes from Newark airport. An expensive mistake, mainly as I’m not that familiar with New York to understand the distance between airports I should have paid attention to the full hotel name. The other issue was that wifi in my room wasn’t working, went down to receptionist twice to get help, weren’t helpful at all. They weren’t helpful when I realised my mistake about location and getting to La Guardia. For an international traveller this was disaster. No internet and trying to figure out the best option to get to La Guardia. As you have cross town traffic, the trip Takes an hour due to traffic. It was a 2 hr trip from JFK the day before, traffic was horrendous.

The staff was very accommodating, the room was clean, the breakfast was OK (room was very small and crowded). However, the room was very tiny and for some reason had a metal base all around the bed which we kept stubbing our toes on. My main complaint is that the room and the whole hotel needed a remodel. The carpet in the room and the hallway was very old and worn and dirty.

The staff was very accommodating, the room was clean, the breakfast was OK (room was very small and crowded). However, the room was very tiny and for some reason had a metal base all around the bed which we kept stubbing our toes on. My main complaint is that the room and the whole hotel needed a remodel. The carpet in the room and the hallway was very old and worn and dirty.

New hotel with friendly staff and a good price. My chicken fajita dinner was excellent also. Free shuttle was another bonus.

New hotel with friendly staff and a good price. My chicken fajita dinner was excellent also. Free shuttle was another bonus.

Good stay

Very pleasant stay. Hotel was in good condition and the breakfast was decent. I only stayed for 1 night because I had a really long layover with my flight, but a good hotel all round.

Very pleasant stay. Hotel was in good condition and the breakfast was decent. I only stayed for 1 night because I had a really long layover with my flight, but a good hotel all round.

Good stay

When we arrived at the hotel, the door to our room broke. Then the toilet was broken the whole time we were there it would not flush flies. Everywhere They offered free breakfast, but the three times we went out to go eat. There was no food in the trays. The staff was somewhat helpful, but I overpaid for the room and I was not happy.

When we arrived at the hotel, the door to our room broke. Then the toilet was broken the whole time we were there it would not flush flies. Everywhere They offered free breakfast, but the three times we went out to go eat. There was no food in the trays. The staff was somewhat helpful, but I overpaid for the room and I was not happy.

My wife left a chain with her medal on the desk and when we returned to the room the medal was no longer there. We went to customer services and Jade didn't know what to tell me that she couldn't check the camera etc. but I'm sure someone came in and stole the medal.

My wife left a chain with her medal on the desk and when we returned to the room the medal was no longer there. We went to customer services and Jade didn't know what to tell me that she couldn't check the camera etc. but I'm sure someone came in and stole the medal.

Concerns: Pick up from airport confusing. Comfort Inn uses their own subcontract service to provide airport pickup service However, they don’t pick up at the airport Hotel Shuttle location where signs point you but at Ground Transportation. Our instructions said ‘Terminal B; Lane 5. This confusion led us to go to the Hotel Shuttle site which was wrong and in a different terminal location. 45 minute delay. Shutte service was quick after we resolve confusion. 2. This fairly new Inn is protected by a tall chain link fence so maybe some issues about location. 3. EXIT signs are prominent but don’t indicate stair well or elevator. Confused us till we figured it out. If Fire Alarm sounded have to use stairwell not elevator 4. Breakfast nice but due to staff being confusion; shut food service therefore shut off 30 minutes early. Service mgr notified and resolved with more hot food and food supervisor briefed on problem. 5. Fire Alarm activated in hotel but False Alarm. But no notification. Until from desk called. Positives: Friendly staff; clean rooms; excellent room price with airport service