Overall it’s a good experience. I enjoyed the fact the property was close to everything including the easy access to the mall. I wish the front desk staff was a little more friendly with inquires.

Overall it’s a good experience. I enjoyed the fact the property was close to everything including the easy access to the mall. I wish the front desk staff was a little more friendly with inquires.

Property is fine if not super except the check-in procedure is lacking. It took us awhile to check in due to poor collaboration between the residents teller and the max pavilion teller.

Property is fine if not super except the check-in procedure is lacking. It took us awhile to check in due to poor collaboration between the residents teller and the max pavilion teller.

Everything closeby and very high end, highy recomnendable

Everything closeby and very high end, highy recomnendable

Max residences need to do more work in communicating that it was a unit owner and not the owner of the development. I spent a lot of valuable time just to find where can find the property and to find how I ca check in.

Max residences need to do more work in communicating that it was a unit owner and not the owner of the development. I spent a lot of valuable time just to find where can find the property and to find how I ca check in.

A con... Expensive , small room, not a real hotel, no restaurant or bar, no entrance sign so difficult to find, no return of funds if you want to leave and you do, aircon blow on your head...

A con... Expensive , small room, not a real hotel, no restaurant or bar, no entrance sign so difficult to find, no return of funds if you want to leave and you do, aircon blow on your head...

I'm very pleased with my experience at the hotel. Staff were very accommodating and helpful. The room was very clean and the hotel is attached to the beautiful Venice Grand Canal Mall. The hallway did smell a bit like smoke but that's the only drawback. I would stay here again.

I'm very pleased with my experience at the hotel. Staff were very accommodating and helpful. The room was very clean and the hotel is attached to the beautiful Venice Grand Canal Mall. The hallway did smell a bit like smoke but that's the only drawback. I would stay here again.

Room was clean and staff was nice we had a good time

Room was clean and staff was nice we had a good time

I wish I could stay more than a day, I love the place, the security, most specially the friendly staff, they keep my baggage in their office secured while I go shopping. thank you so much for the excellent service:))

I wish I could stay more than a day, I love the place, the security, most specially the friendly staff, they keep my baggage in their office secured while I go shopping. thank you so much for the excellent service:))

I posted a review about my check in, but I felt compelled to write a longer review here after reading some of the other (not so good) reviews. I can tell you that Max Pavilion runs a very professional organization and highly qualified staff. They send a very nice email greeting when you book a room, they do a followup email and offer suggestions when to arrive to avoid the heavy traffic in Manila. Their concierge greeted my wife and I in the lobby withing a few minutes, accompanied us to our room and brought us a nice refreshing welcome drink. This is not something you get from any 3-4 Star hotels and only from a few 5-Star hotels. In my opinion, they are 100% High Class! Yes, it is true they are not a hotel, but the accommodations are much better that any 3-4 Star hotel. And if you plan to stay anywhere more than a day or two, you really want the comfort and space of Max Stay's condo suites. These are not tiny hotel rooms, they are spacious condo suites with everything you would expect to find in a condo and at a price far far less than a hotel suite. The units are are connected via walkway to the Venice Grand Canal Mall with great shopping and delicious restaurants that offer just about any cuisine you want. Do yourself a favor and forget the hotels, stay in comfort at one of the Max Pavilion units. You will be more than pleased!

I posted a review about my check in, but I felt compelled to write a longer review here after reading some of the other (not so good) reviews. I can tell you that Max Pavilion runs a very professional organization and highly qualified staff. They send a very nice email greeting when you book a room, they do a followup email and offer suggestions when to arrive to avoid the heavy traffic in Manila. Their concierge greeted my wife and I in the lobby withing a few minutes, accompanied us to our room and brought us a nice refreshing welcome drink. This is not something you get from any 3-4 Star hotels and only from a few 5-Star hotels. In my opinion, they are 100% High Class! Yes, it is true they are not a hotel, but the accommodations are much better that any 3-4 Star hotel. And if you plan to stay anywhere more than a day or two, you really want the comfort and space of Max Stay's condo suites. These are not tiny hotel rooms, they are spacious condo suites with everything you would expect to find in a condo and at a price far far less than a hotel suite. The units are are connected via walkway to the Venice Grand Canal Mall with great shopping and delicious restaurants that offer just about any cuisine you want. Do yourself a favor and forget the hotels, stay in comfort at one of the Max Pavilion units. You will be more than pleased!

Parking confusing

Parking confusing

The overall facility looks good and room was clean enough. But there was no actual FRONT desk and the guide who sit on the front can't do any chek-in or check-out... They just call to the other clerk and the clerk appeared from somewhere. It took 15~20min normally to meet the actual front clerk. No taxi calling, No bell boy, Key is the old manual key. Be aware that this hotel is 5 starts.

The overall facility looks good and room was clean enough. But there was no actual FRONT desk and the guide who sit on the front can't do any chek-in or check-out... They just call to the other clerk and the clerk appeared from somewhere. It took 15~20min normally to meet the actual front clerk. No taxi calling, No bell boy, Key is the old manual key. Be aware that this hotel is 5 starts.

I don't know about the others saying the room wasn't good at all. The room was clean, ac is cold, shower is okay as well as the heater, bathroom is also clean, staffs are accommodating they even waited us for 6 hrs at the lobby because of late arrival. I only planned to stay for 2 days but ended up staying a week. The place is near Venice Mall, there's plenty of restaurants near. Overall experience was great. Would recommend this to a friend :)

I don't know about the others saying the room wasn't good at all. The room was clean, ac is cold, shower is okay as well as the heater, bathroom is also clean, staffs are accommodating they even waited us for 6 hrs at the lobby because of late arrival. I only planned to stay for 2 days but ended up staying a week. The place is near Venice Mall, there's plenty of restaurants near. Overall experience was great. Would recommend this to a friend :)

This is someone renting out rooms in a condo tower falsely advertising as hotel with 5 star facilities. We found NONE of the facilities advertised, not even a hotel lobby or reception. It took almost one hour (!) for someone to show up at the apartment tower to take us to the room because nobody was working on site. The lobby with fireplace, business center, free shuttle and all the other advertised hotel facilities DID NOT EXIST. There was also no access to a shared swimming pool, residents club or other condominion tower facilities to make up. Outside next to the building was construction going on and inside the building next to the room rented out was construction. Workers were hauling building supplies up and down the elevator. We found out that similar rooms are available for rent for 15000 Pesos per month via OLX. We were charged more than 18000 Pesos for 3 nights. We asked for a 50% refund making up for the lack of any hotel facilities. This would still have been 9000 Pesos for 3 nights. There was no cooperation or counter offer from the owner. No concessions whatsoever or attempt at making up. This was our worst ever Expedia experience after many years and countless hotel stays. We feel outright defrauded and the only reason we even agreed to check in to that room was the fact that we pre-booked via this site and did not have time to look for a real hotel on short notice.

This is someone renting out rooms in a condo tower falsely advertising as hotel with 5 star facilities. We found NONE of the facilities advertised, not even a hotel lobby or reception. It took almost one hour (!) for someone to show up at the apartment tower to take us to the room because nobody was working on site. The lobby with fireplace, business center, free shuttle and all the other advertised hotel facilities DID NOT EXIST. There was also no access to a shared swimming pool, residents club or other condominion tower facilities to make up. Outside next to the building was construction going on and inside the building next to the room rented out was construction. Workers were hauling building supplies up and down the elevator. We found out that similar rooms are available for rent for 15000 Pesos per month via OLX. We were charged more than 18000 Pesos for 3 nights. We asked for a 50% refund making up for the lack of any hotel facilities. This would still have been 9000 Pesos for 3 nights. There was no cooperation or counter offer from the owner. No concessions whatsoever or attempt at making up. This was our worst ever Expedia experience after many years and countless hotel stays. We feel outright defrauded and the only reason we even agreed to check in to that room was the fact that we pre-booked via this site and did not have time to look for a real hotel on short notice.