On the surface, looks lovely but a series of misses in comfort and service will prevent me from staying here again. Front desk was vacant upon arrival. Waited 5 minutes for someone to show up. No way to call for them. Did not apologize. Then chastised my child for simply touching a table ornament. Valet was unhelpful in offering alternative parking options. Literally told me to "look it up" online. Did not help unload car. Room hallways were moldy and humid, even though it was 50 degrees outside. Avoid ground floor rooms. Next to a walkway by the pool, so you must keep curtains closed for privacy and room smells of chlorine. Windows old and dirty. Bathroom small with no ventilation. Hair dryer handle worn down and sticky. Pillows had tears. No luggage rack. Closet with no hanging rod. Cleaning service late and incomplete. The cherry on top was finding a lizard and fruit flies in the room AFTER the cleaning. Some pros: vinyl floors, empty non-minibar fridge, furniture in good condition, bed comfortable. We had the Thanksgiving meal in the hotel restaurant. Host stand missed the note about toddler and seated us in a table meant for two. Charcuterie board was a joke: few measly pieces of meat, crackers came broken or crumbled, juice from pickled vegetables soaked everything. Main meal was solid. Cheesecake was flavorless. Property manager did respond to complaints with a room credit, which was appreciated, but doesn't make up for everything.

Hotel is beginning to look a bit “worn”.

Hotel is beginning to look a bit “worn”.

Ok I’m going to give a little room for coming to the hotel one day after electricity came on from Hurricane Helena… however I would have appreciated a heads up about limited food/drink/cocktail options. I specifically picked due to restaurant on the property & rated highly. Check in great, parking package I chose during reservation was honored but hotel stated $49 valet a night. I wasn’t charged for that thank goodness. The hotel condition for a Kimpton is alarmingly unkept. Floors in main entrance lobby & halls on first floor so badly worn out. Mats at entrance need replacing. Only place hotel smelled good was the lobby. So glad I opted at checkout for a printed copy of my 2 night stay! Because several days later a pending charge for “fitness center” in the amount of $227.39 appears! Waiting to be able to speak with manager as she is currently unavailable- ughhh!

Ok I’m going to give a little room for coming to the hotel one day after electricity came on from Hurricane Helena… however I would have appreciated a heads up about limited food/drink/cocktail options. I specifically picked due to restaurant on the property & rated highly. Check in great, parking package I chose during reservation was honored but hotel stated $49 valet a night. I wasn’t charged for that thank goodness. The hotel condition for a Kimpton is alarmingly unkept. Floors in main entrance lobby & halls on first floor so badly worn out. Mats at entrance need replacing. Only place hotel smelled good was the lobby. So glad I opted at checkout for a printed copy of my 2 night stay! Because several days later a pending charge for “fitness center” in the amount of $227.39 appears! Waiting to be able to speak with manager as she is currently unavailable- ughhh!

Its location, location, location.

we loved the hotel - the staff we interacted with were all wonderful!

Clean