No the lectricity when we came and we were not told about it since they dont have electricity since 9am. They expect us to stay in a very hot room and no elevator. They never offered an alternative.

No the lectricity when we came and we were not told about it since they dont have electricity since 9am. They expect us to stay in a very hot room and no elevator. They never offered an alternative.

I have to say I was pleasantly surprised at how friendly and courteous the staff was! Very impressed! Although there was a maintenance cart in my room upon arrival it was immediately corrected and the front desk person apologized for the inconvenience repeatedly! Will definitely stay again!

I have to say I was pleasantly surprised at how friendly and courteous the staff was! Very impressed! Although there was a maintenance cart in my room upon arrival it was immediately corrected and the front desk person apologized for the inconvenience repeatedly! Will definitely stay again!

Staff was so friendly. Safe gated parking area. Awesome shower pressure!

Staff was so friendly. Safe gated parking area. Awesome shower pressure!

very close to Graceland Uber from hotel to Graceland provided free of charge Walking distance to Graceland Friendly staff

very close to Graceland Uber from hotel to Graceland provided free of charge Walking distance to Graceland Friendly staff

Room was in desperate need of a handyman that actually knows what he’s doing. There were paint blotches, rust stains, holes in the wall…

Room was in desperate need of a handyman that actually knows what he’s doing. There were paint blotches, rust stains, holes in the wall…

Provided a$10 shuttle which made getting around very easy Nice place to stay and close to attractions

Provided a$10 shuttle which made getting around very easy Nice place to stay and close to attractions

Overbilled twice, had to call and complain twice so I could get my refund. Cleanliness was below average, pool was dirty, dead cockroach on the floor in the breakfast area. Friends (in another room) had people walk in on them in the middle of the night. Would definitely never stay here again.

Overbilled twice, had to call and complain twice so I could get my refund. Cleanliness was below average, pool was dirty, dead cockroach on the floor in the breakfast area. Friends (in another room) had people walk in on them in the middle of the night. Would definitely never stay here again.

Expedia confirmed 2 queen beds but the hotel gave us a king and said Expedia should not have confirmed the room type. The ceramic floors were very slippery I was sliding across them in my running shoes, it was as though they used lots of soap and didn’t rinse afterwards. The smell of carpet chemicals in the hallway was very very strong. The carpets had huge bald patches. After I checked out the hotel charged me for the room claiming Expedia’s credit card was declined and put the onus on me to get Expedia to provide a new credit card, which I did and Expedia confirmed everything would be fixed. Five days later nothing has been corrected.

Good staff

Good staff

When we first checked in they were cleaning so we didn’t think much about the strong chemical smell. We were then gone until late. When we got back it still smelled terrible. My husband has cancer and the smell was so strong it made him sick!! It was so late and we had so much stuff it was pointless to request a different room. It was also so hot and wouldn’t get cool. So at almost one AM I was going to our car to get the fan. I won’t be back even though the front desk staff was super sweet!!

Definitely needs updated.Close to Graceland but our room needs the carpet replaced,big hole in room was plastered but not sanded or repainted.Door frames need to be painted.

Quick visit. In and out in 12 hours, but location worked for us.

The hallway smelled like sewage and musk. I gagged the entire walk to our room. Check into the room and it smelled worse and was filthy. Picked up the phone to info the front desk, the phone did not work. Had to walk downstairs and inform the front desk. She was nice, she gave us another room. Again the hallway smelled like sewage and musk. Another guest had a complaint as the lady from the front desk was walking in the hallway spraying Odom spray to mask the smell. New room sheets are dirty again. Pick up the phone to inform the front desk the phone does not work again. Walked downstairs again to inform the lady the front desk. It is after 10pm, she was working alone and had a line so I asked for sheets so we could sleep they had no more rooms. We slept on clean sheets on top of the dirty sheets on the bed. The day of check out Housekeeping knocks on the door at 8am, 9am, 10am, 11am. Do not disturb was hanging on the door. Was told ppl check out but leave the sign on the door. Regardless if they do, check out is at 11am so they need to wait til 11 to knock. We told the front desk the night before we wanted a late checkout at 12p and he said okay. I was promised 10,000 points due to my horrible experience, I have yet received. I have called corporate to make a formal complaint. Still waiting on my points. The hotel is screening my calls, they refuse to allow me to speak with hotel manager.

The hallway smelled like sewage and musk. I gagged the entire walk to our room. Check into the room and it smelled worse and was filthy. Picked up the phone to info the front desk, the phone did not work. Had to walk downstairs and inform the front desk. She was nice, she gave us another room. Again the hallway smelled like sewage and musk. Another guest had a complaint as the lady from the front desk was walking in the hallway spraying Odom spray to mask the smell. New room sheets are dirty again. Pick up the phone to inform the front desk the phone does not work again. Walked downstairs again to inform the lady the front desk. It is after 10pm, she was working alone and had a line so I asked for sheets so we could sleep they had no more rooms. We slept on clean sheets on top of the dirty sheets on the bed. The day of check out Housekeeping knocks on the door at 8am, 9am, 10am, 11am. Do not disturb was hanging on the door. Was told ppl check out but leave the sign on the door. Regardless if they do, check out is at 11am so they need to wait til 11 to knock. We told the front desk the night before we wanted a late checkout at 12p and he said okay. I was promised 10,000 points due to my horrible experience, I have yet received. I have called corporate to make a formal complaint. Still waiting on my points. The hotel is screening my calls, they refuse to allow me to speak with hotel manager.

Staff at checkin, in hall, and at breakfast, were very friendly and engaging. Its was a good stay.

I had a very bad smell

Easy check in at 10pm .Safe and Secure parking lot lots of cameras and a parking lot gate.Went to the room unlocked the door and the tv was on and someone was in bed ! A little unnerving for both of us . Went back to the main desk told them what happened got another room .It could have been so much worse! Hotel is going thru a renovation but overall was a good stay .

The smell from the sewer problems was horrible. Made it hard to sleep and was reasy to leave asap. Not to mention it couldn't be healthy breathing that in. I told the lady at the desk and she took a spray can to our floor as if thay was gonna help

I really like the shuttle service, very convenient. The hot breakfast was surprisingly good with biscuits and gravy, they kept replenishing the food. Ms. Duffy was so nice and Albert the front desk person was very welcoming. I would stay here again!

Very pleasant place to stay

Staff was friendly, room was clean. Gated parking and guitar shaped pool and close to Graceland.

Staff was friendly, room was clean. Gated parking and guitar shaped pool and close to Graceland.

Very pleasant place to stay

All the staff were polite and friendly and helpful