Awesome room with a view, amazing gym/pool, location was central

Nothing we had a perfect stay

Einfach Top und sehr zuvorkommend

Der Pool könnte etwas wärmer sein (30 Grad) für meine Frau 😄

The staff worked extra hard to ensure we were able to check in early for a family wedding. The beds were incredible. I loved the whole experience!

I would suggest better coffee in the room and lighting in the bathroom and bedroom could be improved...it was a bit dark.

L’emplacement est top, vue top, il y a des parkings moins chers juste à côté (regarder sur spothero)

Faire plus d’effort au niveau du linge

Die Lage des Hotels ist sehr gut und Zentral. Die Ausstattung ist auch gut, wie eben im Hotel sein sollte. Der Pool ist super. Das Personal sehr freundlich.

Die Einrichtung im Zimmer ist recht alt, man sollte den Fußbodenteppich auswechseln. Das Frühstück ist zwar gut aber man isst in der Lobby, das ist nicht schön.

The restaurant has really good breakfast options.

There were some paint chips/peeling on the walls and bathroom door.

Services and comfort

Location - a lot of slums and bad smell on the main entrance. That should be easy to fix.

Hôtel idéalement situé, hyper centre de Toronto, à proximité des principaux sites touristiques. Chambre spacieuse, literie confortable, vue magnifique sur Toronto en étages supérieurs. Grande piscine et salle de sport bien équipée. Bagagerie et parking avec accès direct à l’hôtel. Possibilité de se garer sans les services du voiturier, moins cher.

Everything was beautifully prepared, the service from every staff member was friendly, helpful, and kind, the food was incredible, the beds were like soft clouds, and the pool was good fun. My daughter and I had a wonderful time! We'll be booking again!

I can't think of anything! Everything truly exceeded our expectations. We will definitely be staying here again in the future.

Location

Reception needs training checkin was not smooth at 3.30am in the morning, had to wait for house keeping for baggage racks

Location

Breakfast was an awful exprerience. Was long wait and numerous items presented never arrived despite having paid for the meal. Not acceptable

Clean. Great staff. Room was comfortable.

Dining was terrible. It was in the lobby. Very noisy. No service. Poor food choices for breakfast.

Location was very good being downtown centre. Price of the room was very high. I paid extra 30$ per night to get my room on a higher floor. View was very good but not good for the value. Bed was good and comfortable.

When I called the receptionist to ask what are the best tourist attractions, Miss Hamdia simply did not want to give any information by saying I should check that on Google. When I said I was not happy with her response she was offering me to connect the call with her Manager for any complaints. What kind of an attitude is that? Next day when I wanted to get the street address of Hotel's both entrances, receptionist Miss Sally simply pretended that she does not know the number and name of the street. How is this possible she is coming to work everyday yet she does not know the street address. I feel simply staff are arrogant and do not want to assist their valued paid customers. I have travelled to 166 different countries and stayed at hundreds of start class hotels. I have never experinecd such rude attitude from hotel staff. This is certainly not the Sheraton standards.

Loved the waterfall an room with a balcony

The breakfast was amazing. And staff has helpful.

One of the beds in the room had a little bump in the middle, it was a little uncomfortable.

Servizio di parcheggio e bagagli pronti gentili e disponibili!! Colazione di ottimo livello e posizione della struttura in pieno centro e camera con vista bellissima!!!

Forse un po’ eccessivo il costo del parcheggio circa 70 dollari a notte… ma è comodo arrivi in auto difronte e te la portano via e se tu riserve te la riportano in pochi minuti…

My family enjoyed all aspects of the hotel including the pool,location,on-site coffee shop.

Definitely our location of our room was the worst part of the trip. Since our room was right beside the elevator we heard people laughing and talking really loud all the way up to 2am.My kids didn't sleep at all and my wife and I were about to open up the door to tell the people to shut the f*ck up. The hotel should definitely tell people on booking that certain hotel rooms are beside the elevator and insulate those rooms differently than the others..and provide ear plugs! Any room that is beside elevators should also be cheaper than the rest.

Love the indoor/outdoor pool for family fun, location, near shopping, sightseeing and transportation. Breakfast included was fantastic!

Parking is a bit steep.

Not much

It was extremely expensive. They charged me twice and have yet to reverse the charges. I have paid $2000 for two nights day and can’t be bothered to keep arguing with them on the phone. I will just never go there again.

Most of the staff was really professional and courteous. It was really nice that they let me keep my luggage in the store room since I was in the city for a brief while only.

One of the concierge, couldn't get his name, was ever so condescending on the phone when I called to ask for some tea! Rude and unprofessional!

Luggage staff and some reception staff excellent. Managers showed excellent response to complaints about food which was expensive but poorly served in room. Room service presented food in boxes which were awkward, unappetizing and difficult to eat from. Housekeeping was top notch.

Room service food particularly breakfast. The remodeling of the lobby presented little comfort and private areas. Too much emphasis on computers not enough emphasis on cozy relaxed places.

Excellent séjour .La chambre est large et bien équipée. La vue par la fenêtre de la chambre, sur la ville, est â couper le souffle. Une excellente qualité de la nourriture dans le CLUB LOUNGE et un staff toujours à l'écoute des visiteurs. Un espace propre et convivial ! Â deux pas des centres d'intêret.

La ubicación y rápida conexión con centros comerciales y tiendas

Todo se ve antiguo, la iluminación de la habitación es malísima, no tiene tecnología y la zona de desayuno es desordenada y con pocas opciones para sentarse. Me di con la sorpresa de que si uno reserva con Booking, no obtiene los puntos de Marriott Bonvoy. Eso fue decepcionante.

Lokalizacja

W recepcji w momencie check-in okazało się, ze moje karty nie są przyjmowane przez terminal, ponieważ była to północ czasu w Europie nie miałam możliwości skontaktowania się z bankiem. W recenzji zaproponowano , abym zapłaciła gotówką. Nie poinformowano mnie, ze bankomat znajduje się obok stanowiska recepcji, w hotelu, wobec czego w obcym mieście musiałam udać się na poszukiwania bankomatu. Dodam, ze obiekt jest bardzo rozległy i tłoczny, wobec czego będąc w nim po raz pierwszy nie musiałam wiedzieć, ze i gdzie znajduje sie tam bankomat. Kolejnego dnia zadzwoniłam do mojego banku i powiedziano mi, ze są miejsca w USA i Kanadzie, w których terminale nie czytają kart z chipem i poradzono mi sprawdzenie w innych miejscu. Okazało się ,że na terenie hotelu- w barze oraz restauracji, w której jadłam śniadanie, karta przechodzi bez problemu. Problem akceptowania kart był tylko w recepcji hotelu Sytuacja braku możliwości zapłacenia kartą w momencie przyjazdu do hotelu po wielogodzinnym locie i zmianie strefy czasowej jest bardzo nieprzyjemna i niekomfortowa, podobnie jak konieczność poszukiwania bankomatu. Uważam, że hotel zlokalizowany w centrum miasta, gdzie zapewne zatrzymują się podróżni z Europy powinien informować potencjalnych klientów o możliwości wystąpienia takiej sytuacji. Przy check-out otrzymałam więc gotówkę ( depozyt)w dolarach kanadyjskich, które nie są mi potrzebne. Check-in trwał pól godziny i byłam przesuwana z okienka do okienka, w sumie zajmowały się tym 3 osoby. Każdorazowe podejście do recepcji oznacza oczekiwanie w kolejce.

Comfy bed, great WiFi and really cool gym and pool

Limited menu and sometimes bad smell comes out of the kitchen

设施陈旧

No utilice el desayuno pero la ubicación inmejorable para el propósito de mi viaje familiar

Sheraton -Simply The Best! Amazing staff, beautiful atmosphere with a variety of backgrounds, fantastic amenities inside our room, perfect location to stay and get around to events and visit sites (celebrated my 60th birthday) and was graciously upgraded by Steven. We had a fantastic view of the Nathan Phillips Square for 2 nights. We arrived 3 hours early and was allowed to check in immediately with my autistic-adult son. We were loaned a small microwave; which made everything perfect and exceptional! We ate at the CF Eaton Centre which is in walking distance. We also walked to the St.Lawrence Market; along with the CN Tower and the Ripley's Aquarium (next to each other). This was my first time going to these 3 sites (my bucket list). Our beds were too comfortable. 🙃 I could have just stayed in bed for two days and just watch tv and admire the view outside. We were there on rainy and foggy days.

Loved the amazing hotel and the location but be prepared for the bells that chimes on the hour -the Old City Hall Clock Tower (60 Queen St.). I personally got use to them on the 2nd night as our beds were much too comfortable; felt like sleeping on a cloud.

Locatie

Incheck duurde lang Kamer oudbollig en mn de badkamer… mini wastafel waar je niets op kwijt kan en wc er meteen naast-slecht. Geboekt incl ontbijt- wat krijg je, een voucher waar je 1 menu op kan bestellen… totaal niet flexibel. Daarnaast was het personeel erg traag. Jammer

Location is great. Not right downtown but close enough to everything. View was great. Staff were awesome.

The room was pretty run down. No ventilation at all, not even exhaust in the washroom. One of the elevators is very loud, we thought it was a street car going by the window at first. Shower started to back up after first night. So gross was the phlegm in pool when we were swimming. That was slightly traumatic. No staff around that area or I’m sure they would have handled it as they were great. Property needs work over all. It does have a decent gym if that’s your thing.