Everything

Pool area is a bit small compared to the number of guests

Area

Not clean, the room floor was disgusting the bed sheet disgusting, staff unfriendly.

Location, beach, pool and bar area

Needs updating, at least where we were. A plastic cup stayed on the stairs going up to our room for four days. The walkway in front of our room needed sweeping and kept better. I don’t think our room was cleaned properly upon check-in. The floor was gritty and had to clean your feet from the beginning till the end. They did not clean our room at all during our four nights. There was one tiny trash can in the room, located in the bathroom. We had to empty ourselves everyday. We had to find housekeeping to swap out towels three days. I twice received text messages saying they tried to service our room but the do not disturb was out. We were there both times and when I asked what time, they said around nine. We were there and did not get up till nine. One day the housekeeping person knocked once and before I could get to the door she came barging in. I received a text on the third day thanking us for staying and to give a good review. I let them know we did not check out until the next day. They thanked me and said they would let whomever know. Upon checkout, the gentleman, I assumed a manager asked how things were. I replied all right I guess. He said tell me. I told him most people didn’t want to know or care. I told him what I have written here. He said he did care. I told him as a small business owner with 19 stores for 37 years, I always wanted to know as I could not fix what I didn’t know about. While I did not ask for anything, he said he was going to do something for me and help and asked if someone could call me. I said yes. I have not received a call so he must not have cared as he said. We had stayed at a Kipton Hotel on Miami Beach three nights before arriving. The resort fee was waived in our deal and it was less expensive and was great. Before the Kimpton we stayed at a Holiday Inn Express in Palm Bay and it was least expensive of all and was much nicer than Margaritaville Beach House.

The staff so friendly

The room are good but they need to take care of sugar ants.

Nice rooms, modern but comfortable resort without being too big. Reception lady very friendly. Handy free shuttle bus into Duval area runs every hour.

The pool area felt a little neglected. Dirty cups, and need of general attention. Some construction going on on pool deck area which was coned off. The bar staff in evening were not friendly and keen to push guests away early, felt unwelcoming, seemed poorly managed.

Personal

No servía el jacuzzi y una alarma estuvo sonando por un buen rato y no había agua por 2 horas

Localização.

Não ter café da manhã incluso no valor da diária.

Tout

Rien