Newly renovated, modern, spacious rooms, lovely customer service from Mr. Robles and Ms. Yessika.

I am beyond appalled by the abhorrent customer service I received from Mr. Ernest Davis, the so-called front desk manager at DASKK HOTEL. My experience was nothing short of a nightmare, starting from a 30-minute hold on the phone, during which he was clearly not busy. Frustrated, I had to hang up and call back immediately, only for him to answer promptly, proving he had deliberately ignored my call. When I confronted him about keeping me waiting for so long—especially knowing I had a booking.com agent on the other line—he displayed complete indifference, showing no remorse for my frustration. All I needed was an explanation of how to do a "walk-in check-in" as requested by the booking.com agent. Instead, due to his dismissive attitude, I was forced to drive to the property, even though I was quite far away. Upon arrival, I noticed he was the only person at reception. He neither greeted me nor made eye contact, choosing instead to stare at his computer and move his mouse as though I were invisible. Even when he realized I was the same person he had mistreated over the phone, he did not apologize. At the request of booking.com, I asked Mr. Davis to prepare a detailed receipt or final invoice at check-out that included all fees so I could claim a refund from booking.com. He agreed—rudely—but when I checked out, there was no receipt waiting for me. When I requested that it be emailed, he outright refused, citing my complaint about his behavior as his reason for denying my request. This level of unprofessionalism and vindictiveness is outrageous for someone in a management position. Adding insult to injury, he placed me in a room with a non-functional sink, despite the hotel being practically empty that night. As the front desk manager, he could have ensured I was placed in a room with working amenities. When I voiced my concerns to the courteous and professional Mr.