Close to pier 39, helpful staff.

Was very loud, I could hear the guy in the room next to me snoring and noises from the street. Also there was a door between rooms that didn’t have a key lock just a lock. Made me feel unsafe, as was unsure If they could open it.

Location was great

No AC

I love that you guys provide gated parking.

I didn't love that our room was located in a weird location, tucked away.

Nothing

I booked this hotel as "splurge" in San Francisco for my son's birthday during our 2-week vacation in California. Instead, it was the worst hotel we stayed in during our trip. First, THE HOTEL DOES NOT DISCLOSE THAT IT DOES NOT HAVE AIR CONDITIONING! It does not claim to have air conditioning, but in an age when air conditioning in hotels is expected, the hotel should freely disclose that it does not have air conditioning on the booking page, and this the hotel does not do (which is fraud by omission in my opinion). When we checked into the hotel, our room was over 80 degrees, and it was too late at night to change hotels. We ended up having to leave our room door open until we were ready for bed just to try to get some of the cooler night air into our room. Leaving the windows open while sleeping was no help, because the windows had no screens, allowing bugs/mosquitos to enter the room while sleeping. The city noises were also pretty loud, which we needed closed windows to try to tune out. In short, had I known the hotel had no air conditioning, I never would have booked this hotel for our stay, which I'm sure is why they fail to disclose the fact that they have no air conditioning on their booking page. Additionally, our room had no blackout curtains for the windows, and our room faced a brightly lit parking lot due to the high crime in the area. The lack of blackout curtains meant our room was still pretty bright at night. Further, the soap dispenser in the bathroom was broken and leaked soap all over the bathroom counter top, and the shampoo dispenser in the shower was also broken and would not stay up, forcing us to shower sideways in the water spray to avoid knocking into the shampoo cover or hold it up with one hand while we showered with the other. Finally, although the room was supposed to come with a complimentary bottle of water, we never got it, even though we asked.

Location was amazing,

Room was lower quality than we expected and no air con which was not obvious from the write up. The property is old and is showing its age.

Staff politeness

False representation of facts..... published extra additional toilets on Booking webpage but in actual ONLY one toilet in every Room.... Coffee machine was not working.... Pravin Bhor M - +968 93239605

It's not in a "great" location but it's in a convenient location. About a 5 minute walk to pier 39, very close to everything. Staff is friendly and the rooms are comfortable. It's dated, but clean. Free parking is available so that's a bonus.

Again, it's dated but clean and comfortable.

Being right on the warf you can't beat the location. The private balconies are nice and they have good views. The rooms were recently remodeled.

You gotta be there early to make sure you get a parking spot or you have to find parking