The hotel over all was excellent

Room and lobby were spacious and well appointed.

The air was off in the hallways and lobby.

Staff

Absolutely filthy, used drinks in room, bugs, no TB, moved room, not much better.

Location

Place was disgusting. Room smelled so bad it ruined my clothes

Shuttle runs often Staff was nice

Showers were moldy Could hear everything going on in the hallways Outdated and run down

Right off the interstate. Nice lobby and very polite staff. Great a/c in the room.

Hallways were extremely hot and stuffy. Ice machine didn’t work. Trash on floor in room. Extremely dusty.

The customer service was amazing

The shower was cold

Cleanliness always important. The pool area looked nice. Very comfortable.

I was sent a digital key but went to use it and it wouldn't work. I found out a few minutes later that the people before me were a late check-out. Inconvenient, to say the least.

Luxury

Nothing

The decor was nice and location was great

Room wasn't fully cleaned, vacuumed, marks all in bathroom on walls, towel holder hanging out the holes was not sturdy and the ice machine was broken on the floor it just was not the Hilton brand standard I'm use to. It was hard to locate staff I had to call 3xs before someone answered to ask for more towels and then no one ever brought them up I had to go downstairs. Female bar tender was not friendly very short cause we didn't order food through her verses the fresh market area.

Modern look and cleanliness

Parking lot and hallway temperature

Indoor pool. Rooms were a good size.

Floors 4,5,6 felt like the heat was on in the hallways. Restaurant didn’t have a good selection and was over priced. Breakfast buffet was highly over priced for what was offered. Had to change rooms due to the air not working. Housekeeping only supplied 1 bath cloth, did not leave any tissue, and only 2 towels in the room.

That I had a place to sleep.

Had to stand in line for 45 min to check in. When I got to the check in desk they told me I was at the wrong hotel. I tried to tell them I was at the right place but they made me get back in line and wait another 30 mins. Once I reached the counter again they realized I was right. Didn't apologize and acted like it was no big deal that I waited in line over an 1hr just to just to check in.

Very nice lounge area and great location. Very close to anything you would want to see in Nashville.

Bugs in the bed, shower didn’t work, musty smells. It was not too fun dealing with this when we really wanted to relax.

Everything was very nice and clean. All employees I came into contact with were helpful and professional.

The room smelled like someone smoked cigarettes in it

Great location nearby airport .clean room would love to stay there again

Need microwave in room

Location was great - we had a big moving van we could easily park. Big open lobby - lots of seating options. Nice restrooms. Room was all right. We slept well.

People very friendly and close to the va medical

The hotel was nice, and the staff was great. The restaurant where we had breakfast was a nice treat, and the staff in there was phenomenal and very attentive. The front desk staff was very nice and helpful with my charges to the correct card and my room key was deactivated due to the young lady making an error and she had to call my phone to advise she did not take a payment on my card and I was unable to get into my room when returned from dinner. The other front desk person provided breakfast coupons due to the inconvenience.

When I returned home from Nashville, I noticed a duplicate charge on two accounts, one already posted and the other pending, which is double. I called the hotel to speak to the front desk to resolve and she put me on hold the same lady with an accent that helped me when I checked in and hung up in my face as I was waiting for a resolution. That was rude, and I never thought I would be treated in such a fashion to call about a duplicate charge. I am very disappointed with this person as the front face of the Hilton. If she is unsure how to handle check ins, she needed to ask before hand, now I have doubled charges and back.home to have to handle the same issue, I was asking before I checked out.

Facilities were clean and well maintained very comfortable stay.

1-Could not e-check in 2-No room service 3-Requested an ADA room. 4- TV would not let me cast from my phone,or allow me to check out as the TV says I could.

I'm very familiar with the city and this building, it's not a "new" building by any means nor is it overlooking a majestic landscape...but it's a Hilton and where it counts they live up to it. Rooms are very nice. Beds even better. Water pressure in the shower, eh have had better, but it's not low quality by any means. Honestly just nitpicking there. Whoever designed the elevators knew what they were doing. You'll rarely wait long and the place has way more guests than you think, and those things are humming. Very underrated feature.

With anything you could find small items to nitpick here and there but honestly I have nothing negative to say. Location isn't the greatest in the world but if you know the city and are moving about to and fro....it's actually a phenomenal location, but I could see tourists (especially at night looking for food or something) a little stuck. But again, no negatives here, would never turn down staying here.

The bed was comfortable. And it was conveniently located near where I needed to be.

Kind of expensive for what it is. I can’t help to feel It did not live up to Hilton standards. And The facts that you charge 17$ for a breakfast that had they not gave me a free comp I would have been extremely disappointed with slimy eggs overcooked sausage and tough hard to chew bacon then on top of that if you want a waffle or pancake u have to pay extra,even the most basic hotels usually provide breakfast with a stay and any decent hotel has a waffle iron. If you’re gonna charge that much for a breakfast at least make it worth it and stop ripping people off. The rooms were not very clean one of our rooms had bugs all over in the window seal and when it was brought up to your staff they did not speak English or ever clean them up, the other room had hair in shower, Your staff work in America where English is spoken language I’m not against you hiring people who English is not there first language but they should have some basic knowledge of how to speak to a guest when confronted. Then u provide two waters in your rooms but if you drink a water it’s 3$.. and my room didn’t even have that tag on the water I seen it in the other room we almost drank them and would have been charged without any warning or indication they costed money. The hotel itself has a nice big bar lounge that when u first enter it seems nice but then u have base board pulling from the walls in the hallway and all these other little things that make me wonder why the Hilton name is held In such regard it is run down. I’ve literally paid 100 a night for a holiday inn that I was more satisfied with. Ice machine didn’t work on floor ten I mean I feel like I could really just keep going but all in all not pleasant.

Property was close to the airport with quick shuttle services to and from which was very nice! The wait staff in the dining area for breakfast was AMAZING.

The property was warm in the hallways, the rooms were air conditioned well but the hallways were warm and the pool was chilly inside.

The bed was comfortable and that’s about it.

Paid overnight parking it pointless at this location. I didn’t like that and the facilities need updating quickly. Not Hilton quality at all. Our shower didn’t work and maintenance had to come and fix it and then it dropped loudly all night long!

Staff were super friendly and hospitable. Room was also in excellent condition!

Everything is close by or within the hotel, customer service reps were definitely a pleasure

N/a

Location, convenience, amenities

My room wasn’t up to the Hilton standards I have experienced in the past. There was no soap in the bathroom, a used Keurig pod in the coffee maker, a diet Mnt Dew in the mini refrigerator from a previous guest, and long black hairs (NOT mine) on the back of the toilet.

room was clean and staff was friendly

The staff was extremely nice and helpful. The hotel itself was nice.

Manager of hotel called me a few hours before check in to tell me that my room was downgraded from a King Suite to a double queen. The reason I was given was that a flight was cancelled and they were attempting to accommodate the people already staying. She said she would give us free parking, a discount on our room and give us breakfast coupons. I was fine with this since I can sympathize with cancelled flights and the headache of that. When I got to the hotel to check in, found out we were actually downgraded because of last minute bookings with the supercross crew and the fact that they all wanted to stay on the same floor. I did not receive any discount for the inconvenience of my room being downgraded, I just paid the cost of the smaller room. Also, parking was free at this hotel anyway so she lied telling me that free parking came with my King Suite but she would also give me free parking with the downgrade. All we received for the trouble of changing rooms was breakfast coupons for breakfast that wasn’t great.

Convenient to the airport, very clean.

Everything was great

Everything was good