This property has always been our family vacation place since our kids were little and our kids are now grown so it has alot of memories for our family

This property has really gone downhill which is sad! We had 2 beach front suite with kitchen and room. When we checked in our rooms had to be switched because of one room that we were given a key to being “out of order” the grandparents were supposed be on same floor but with having to switch they were not. The air conditioner was not working in our suite since the first night and my husband had to help switch out the air unit not once but twice, the 2nd one they switched out was not letting air flow because it was clogged with dust. However, we ended up waking up in the mornings sweating even with a fan on us..I offered for the Assist Manager to come feel our room that we had to stay a week in hot but she didnt nor did anyone try to fix the issue. Our suite was not cleaned the whole time we were there! I had to ask for atleast our one suite to be cleaned related to the baby crawling around! I had to ask for towels and wash clothes. Besides all of this my husband was sitting at the pool and the table umbrella flew off hitting him on the inner groin and breaking skin. Again we let the office know as if this would have happened to a child it would have been much worse and the sad part is the manager and staff didn’t even care to check on my husband the next day or the rest of our stay! Really a shame! Also, we ended up the whole week going down to the Hawaiin Inn to use their pool as the water was cold and not a bacterial infection waiting to happen! No one told us the grills were gone from the storm and the one left standing was nasty and we bought several steaks etc to grill. When we asked about using the gas grill we were told $75 for 2 hours! This place really isnt what it used to be!

The access to the beach was nice. The pools looked clean. Jessica @ the front desk was fabulous.

One bed in the 2 queen bed room was worn out. The mattress is long overdue for a change out. The other bed was great. The water pressure in the sink was very poor. Needs to be fixed.

The pools are alwsys nice and breakfast is always good.

My room door would not shut properly and condensation was all over the tile floor and that made it extremely slippery. i almost fell but caught myself. The door had to SLAM to close, our lamp light was broken and hanging, The bathroom door would not close or lock.The worst part was being given the wrong room information and key and then walking in on people in an occupied room!

Outdated and dirty

Dangerous individuals staying there

The room was dirty, bathroom has rust & mold. Pillow cases have stains. Remote doesn’t work, the shower pole that holds your body wash fell on my sister. We did call to let someone know. The maintenance guy said he was coming back that same night to fix it, did not come back til the next day. Hotel was terrible. Did not expect that. Wish I could get a refund but it’s all good. Not staying there anymore!

Location

Old building

Comfortable beds. Beach access.

Overpriced old hotel that obviously endured storm damage from the hurricane last year. Hair dryer didn't work because the wall outlet was in need of repair. NO housekeeping on the weekend, stating we locked the deadbolt. We weren't even in the room all day, we were at the beach so the deadbolt couldn't have been on. We asked for more towels, soap, shampoo and everything was thrown into our bathroom sink in a bag. This place is a DUMP . Gaps in the doors, loud obnoxious people without any type of management involved. Fireworks going off right outside our balcony on a random Sunday night. Breakfast area has NO tables and chairs,, people loading up food and not leaving much to choose from. We were planning on staying longer and asked to leave and go to another hotel it was that bad. DO NOT STAY HERE! RUN! BOOKING PLEASE take this hotel out of your system, this is a reflection on your company as well.

Full kitchen with dinnerware.

The elevators were down for awhile. Then quite sketchy once fixed. 7 fights of stairs with luggage is no fun. The door to our room was quite difficult to open. I actually could not do it. My husband had to open the door every time. Water pressure was horrible. The only good thing I can say is we did not have bugs in our room. Another couple we spoke with did though.