Everyone else other than the manager - Jonathan was nice

Hi, The image shown in booking.com is completely different from how the room is . The property manager ( Mr . Jonathan ) kept arguing and did not offer any viable resolution. Perhaps the worst manager / host we have encountered including absolute disrespect for a woman . He did not offer any assistance and kept arguing and bossing around without any actual help. Here is the list of problems Problem 1 - Incorrect room displayed on Booking.com. It did not look the same as displayed when we checked in ( no sofas, no chairs ) Problem 2 - The AC in the room just wouldn't cool. It was about 72 deg and despite reducing it further it just wouldn't cool. We let the frontdesk know and they promised an engineer to look into the same. No follow up, no nothing. Problem 3 - Construction debris in the bathroom. There was a blade and some debris in the shower that wasn't cleared when we checked in. We had to call the house keeping who were prompt in resolving it. Problem 4 - At night there was a sound like a running truck engine (from somewhere near the ac vent ) and it continued until the wee hours of the morning. It absolutely ruined our night. We asked the front desk, and they didn't know what to really do about it. Problem 5 : No creamers, ,no milk, no shower cap , no room service on Sunday unless asked for, and no make up remover for apparently a 4 star hotel. We had to call for milk just to make a cup of coffee in the room. This hotel does not deserve the money they are charging for a room.

Great aesthetics and design in the rooms Spacious and comfortable

You could hear noise from the street because of the quality of the windows but the room has earplugs available

Great hotel. Absolutely perfect location surrounded by great bars, cafes, and restaurants, friendly and helpful staff, excellent bar. Comfortable beds, spacious rooms, and the rooftop pool is a great spot to unwind and soak up sun.

The only (very, very minor) issue that we experienced is that the TVs were a little outdated and did not connect to the internet, have any streaming platforms, etc. Not a major deal by any stretch, but if you were hoping to unwind with some TV or a movie after a long travel day, or stream music/YouTube, you're out of luck.

The style and small touches.. Definitely the bed !

It gets really noisy at night.. There was a charge to our credit card after checking out without a clear reason.

The property was absolutely beautiful and the staff provided five star service from the moment we arrived.

The only thing would be that the pool & pool area is very tiny.

This hotel was wonderful. The hotel is so cute and decorated in the most charming way. The staff was so welcoming from the valet’s to the front desk. The rooms are spacious and beautiful.

Nothing

I really liked this Hotel. The location is wonderful, you can walk around and even find transportation if not have a car.

The only think, I do not like is how does the flavoring smell, a little strong.

Really classy and chic hotel, loved the decor and the feel of the place! Cocktail happy hour was always good and lovely atmosphere in the bar. Favourite thing was the microwaves in the room, really handy

Sometimes we had to chase on room cleaning but I understand this is one of their newer hotels, maybe still ironing things out

Our stay was excellent, the room is with good size. The location is peime. Staff was friendly, helpful, and polite. I would like to thank you, especially Cait.

breakfast room

Great staff

Loved the design of the hotel. Very accommodating with late checkout. Good size room and nice pool area. Near some good restaurants

Bottled water in rooms would be good given paying an amenities fee. Three of us were staying in the room but only had two towels on arrival. Room was cleaned but towels and toilet paper were missed in being replaced

small boutique hotel central. big rooms great beds.

noise bar, load Aircon, way over priced for what it is. small bathroom. small than booking description. very over priced it should be half. a little to hipster

gorgeous interiors and very cool vibe in West Hollywood. nice welcome drink was a nice touch!

simplicity, comfort, location, relaxing, extremely friendly.

This is my second Palihouse and I love the style and how clean it is. The service was good although I did pay a premium for my room. Location was great - loved being close to everything by car. 10 mins to WEHO and Bev Hills. Room was very well done, comfy and warm. Free breakfast would have swung a 10.

Parking is crazy expensive at the hotel. Used the local roads after 6pm and meters if in business hours.

great big room. well equiped with dishes, cutlery etc. great bed. nice and soft. great. bar and restaurant with friendly staff

Shower is not according to a hotel with these rates. water temperature not managable. too hottttt!

We were so happy with our stay at the Palihouse. Having stayed at the same site when it was The Orlando, we were excited to see all the new changes. Our room was contemporary, very comfortable and had every amenity one could need. Every staff member we spoke with was helpful and welcoming. In particular, Andrii at the front desk went out of his way to assist us with a time-sensitive matter. He was understanding of our dilemma and took quick action to resolve the problem. We departed with huge smiles and look forward to our next visit.

location, cleanliness, facilities were all great. Adrian C. at the front desk was great with recommendations, directions and very personable. 👍🏻

location is great. property and room are really inviting. the decor and the look and feel was excellent

the service was underwhelming. the front desk staff wasn’t on it. i finally got checked in at 4:10pm due to “housekeeping delays”. check in is at 3:00 and no one manages my expectations that there would be such a delay. the next morning, I was the first person in the restaurant for breakfast and it took 30 minutes for my food. there were only a couple of us in the restaurant at that. and the waiter got my order wrong. I had waited so long that I didn’t have time to have it remade. it’s a shame because the property is really great but the service is a huge minus. wouldn’t stay again