I love it

It’s already fantastic

I stayed in a suite for two nights paying $2K, I stayed on lessor expensive rooms and had a better experience. I honestly can’t put my finger on it but it was not a wow feeling. The room was dark, not a lot of natural light. There was a stale smell to the room, although it was clean. I really feel I paid too much for the room and would appreciate a discount of 15%. The hotel had low occupancy, I should have got a better room at a better rate. I would love to get a response to my request. Thank you. Steve Bowdry

The darkness of the room, lack of natural light.

Club amenities

No pool, no car service and beds were uncomfortable

Amazing accommodations, very clean and staff were very friendly

Price was too high

Beautiful hotel with fantastic staff. We had a wonderful dinner at the restaurant attached to the hotel

good hotel

all i like

The rooms were nice, the bed was very comfortable and the toiletries smelled really nice. The bathrobes were soft too. The furniture in our suite was very classy, well appointed.

I ended up in the emergency room with a terrible case of food poisoning and the only place I had eaten was at the hotel. Even after the staff was aware of all that I had been through, I had to ask to not be charged for the meal that made me sick. I am a business owner myself and had I done anything that landed an individual in the ER, the very least I would have done was cover everything, including the ER bill. I take very few vacation days and it was completely ruined. The best part was that the rooms were really nice, including the bathroom, which was fortunate since I spent most of 24 hours there🙃. I wasn’t even going to write this review….and then opened the ER bill today. That was a horrible & horribly expensive weekend, and the stay at the Ritz was the least of the costs! I’d have paid double to not have to go through that illness 🤢 . Oh, and I couldn’t even watch regular TV or a movie because it was down throughout the entire hotel. So deathly sick a full day and then trying to recover the next day & couldn’t even distract myself with a movie!

From the moment we arrived the staff was very attentive. We stayed for 5 nights. I never had to open a door when arriving or departing the hotel. Valet was prompt, helpful knowledgeable about the area. Housekeeping was very accommodating. Room Service -Sarah was exceptional and anticipated our needs. Beds were comfortable, and in room amenities were thoughtful and helpful and came in handy more than once. I visited the spa for a massage. Service was excellent and my massage therapist — Tracey was professional and made my experience very relaxing. I just can’t say enough about how nice the staff was.

There was really nothing that we didn’t like. I do have a few suggestions. 1. It would be nice to have two chairs in the room instead of one. In room dining was awkward with only one chair. 2. The elevator doors shut very quickly. I was smashed a couple times because I wasn’t quick enough after people exited the elevator. 3. Some brighter lighting in the bathroom. Since I am of a graduated age it was a bit difficult to get ready in Front of the vanity

great suite. great restaurant on site. tub was great.

pillows weren’t great.

Wife enjoyed the Spa and the friendly staff. Beds and room were clean and beds very comfortable. Valet personnel where very friend and remembered your name. Thumbs up to them!!

Could have a larger lobby area.

Good Breakfast ...better than the sack style everywhere else has to offer right now.

amazing suite. very comfortable. great restaurant on site

Excellent hotel w/good location. Room was very nice. Breakfast menu limited, but the food was delicious.

WiFi in the room was spotty.