Beds were very comfortable; pillows great; seating options nice. Hotel feels a little old, and cruise ship lines use it for their passengers. It was fine but not luxe.

Poor value. For the room rate, I expected more...especially given the fitness center was closed while we were there.

Location and comfort after a long flight from Australia

N/a

The customer service was impeccable and the hotel was very clean!

the bed was excellent perfect mix of soft and hard! the staff was exceptional! truly wonderful the Valet was top notch the housekeeping and front desk staff were amazing. the hotel is a historical site but while old it is well loved and excellently cared for! it is certainly old world style and class with new world accommodations and care!

not a fan o no free parking but it is downtown

Hotel is huge and located in Downtown. Walking distance from mall, restaurants, stores and more. Valet service available. Junior Suite we received was exceptional, huge, and had a great view. Hotel has several restaurants, nightlife, pool, sauna and more. You can't go wrong.

Valet parking was $36 per day. If you don't valet park you have to park in another parking lot further off that still charges to park.

My flight was canceled, called a few times left messages. Never got a call back or a person to answer the phone. Called booking.com and was told the hotel never answered them either. Too much risk with crappy airlines. I would absolutely not book through a 3rd party or at captain cook hotel.

Perhaps someone to answer a call or return a message.

I liked the set up of the junior suite. A separate area from the bed was nice to have.

The furniture was too low. There was a bulb out in the front area.

Service, could have been better. Room was mediocre for the price.