Tasty breakfast, friendly, helpful staff. Beautiful location. Enjoyed the Masai dance entertainment.

Hot food wasn’t always hot.

Ligger i stort velholdt naturområde grænsende op til Nairobi Nationalpark. Meget venligt, imødekommende og hjælpsomt personale. Super morgenmad. God seng

I loved literally everything about Masai Lodge. It is a perfect getaway for a quiet, serene environment overlooking the Nairobi National Park.

I loved it!

Le calme, la vue sur le parc, la gentillesse du personnel.

Le manque de professionnalisme du personnel, la nourriture très moyenne et trop cher (un mieux quand il y a finalement eu un buffet pour le petit dej), l'isolement du lieu qui empêche de prendre ses repas ailleurs, la route pleine de poussière et de trous pour accéder à l'hôtel, la déco de l'hôtel, l'éclairage trop faible de la chambre et la salle de bain, la difficulté d'accès à la reception/le restau/la piscine pour les personnes à mobilité reduite vu toutes les marches.

Could look out at a waterhole. Food was excellent.

We had an instance where we ordered drinks & the staff delivering them spilt one of them all over the trousers of my boyfriend who had to go & change. We went straight to the room. Then they brought us another one to the room. As I opened the door, I advised the member of staff we expected that to be on the house. The next day, my boyfriend was expected to sign to pay for both of them. He refused to sign. I said we wouldn’t be paying for either and that we could have presented the bill to them for washing the trousers & briefs which he had washed himself. I asked to speak to a Manager but was advised that wasn’t necessary. The next morning a Manager came to me at breakfast, expecting that the one drink was paid for, I said we would then present them for a bill for washing or to deduct the cost of this from the drinks, then advised her that the difference should be waived in view of the circumstances. She then said she ‘understood’ & agreed to waive it. Not a pleasant experience. Also the buffet breakfast we had paid for didn’t go ahead as guests were low in numbers so we were served ‘a la carte’. I thought this meant we would choose what we wanted to eat but a plate of fruit/yoghurt came out each morning without being asked what we wanted because some food on there I didn’t like so had to ask for what I wanted instead.

Good hospitality and the front desk staff specially leonal and David are very accommodating and very flexible will rate them 10/10

Good hospitality 9/10

Service delivery a bit slow

We had such a great stay and all the staff were all so lovely! We travelled with our 2 year old and everyone was so kind and welcoming to us making our stay extra special!

Sadly the road was very bad on the route to the hotel but I understand this is part of the park so sadly this can not be managed by the hotel.