Excellent staff, very attentive

Slightly small things in terms of stains in the rooms etc could easily bring this up a Star, possibly a s slight refurb of some of the decor to stop it looking a little bit dated or tired But 9verall excellent

1. Very quiet room, suitable for people who are so noise-sensitive like me. 2. Room is very, clean, spacious and decorated beautifully, especially the city view through the glass window is fantastic. 3. Friendly and helpful staff

1. Location: It’s a bit far from the center. 2. Cleaner: I didn’t hang the tab Cleaning the room, but the cleaner still woke me up twice (once in the morning, and once in the afternoon to try to come in the room and clean it) I hope manager can revise this procedure to avoid annoying guests if they are sleeping.

Modern, Clean hotel. Excellent staff, well priced

Nothing actually, if the location fits this is the best hotel in the area

The customer service is very good. Everyone seemed to make it their mission to ensure we enjoyed our stay. We were regularly asked for our experiences and they responded well when I had an issue. The room was a great value for the money we paid: it was spacious, clean and had a great view. It's a great value for those wanting 4 star accommodations and I would compare it to the other top hotels in Hanoi (I've been living here for 10 years and have stayed at all of them).

There were only two minor issues. The first is the location. I live in Hanoi and the hotel is just not located anywhere where tourists may want to go. There isn't much in the immediate vicinity unless you know Vietnamese and are confident using local services. I will say that there is a popular vegan restaurant just across the street (for you fellow vegans). The only other issue I had was the elevator keys kept malfunctioning. It happened 3-4 times and I had to call the receptionist for assistance each time (good thing they have phones near the elevators.

Exillent Experience Staff is So nice Fully Corporation

room and dinning area

swimming pool area , water is not warm

Clean

Room

Breakfast

They provided free extra bottled water when I asked. Comfortable lounge chair (pic). Sufficient table top surfaces. Large bathroom and great shower. Easy to open curtains to panoramic windows and one window can be opened for fresh air. One-handed bath sink faucet. Fast hot water. Easy to reach electrical outlets, although, could have used one above both bedside tables. Soft close cabinets and drawers. Padded headboard and under bed. The entry door can locked open to bring in suitcases unencumbered. Great cleaning staff! Hotel offered to clean five articles of clothes per day free if I stay a week {same day service). Breakfast buffet is extensive with attentive service staff. An extra thank you to staff that smiled when greeting and passing. That made my stay extra special.

The room fan is always on, however they said they can turn it off when requested. There are no drawers for clothes. Cabinet door and drawer handles have sharp corners and hurt my 66-year-old hands (pic). WHAT EVERY HOTEL NEEDS: A filtered water bottle station to fill up reusable water bottles. Using a top sheet for the bottom sheet doesn't work as well for quests as a fitted sheet bunches up during the night.

nice

The receiptionist - Uyen - is really helpful and amiable.