staff were wonderful

The cruise ship is one of the modern ones on the bay as it was only built in 2018 and then stood still for many years due to the pandemic. It’s also on the smaller side with only 18 cabins which makes for a more intimate experience. After 2h the manager knew people‘s names and room numbers, so I felt very well taken care of. The service is top notch and throughout there is more food than one can possibly eat. I do not like seafood so told them in advance and got very tasty alternatives. Like all boats they keep a rigorous schedule but never felt rushed. I loved my time on board and will definitely come back.

Drinks are on the pricey side for Vietnam standards and only water is included. Also I did not know before how dirty the water of the bay actually is. Lots of rubbish, plastic and waste floating around. The government should really enforce stricter environmental regulations to keep the beauty of the area alive!

Well organised with amazing views

nothing

the rooms were lovely, food awesome. staff were nice

was quite old looking in spots, shower didn’t drain well. would have preferred to spend the money on a newer looking boat and one with a pool

tiện nghi,sạch sẽ,thân thiện.

delicious food

non

+ very clean + beautiful scenery + generally well designed boat + outdoor restaurant + good kayaking spot - missing a bit the small touches (like pillows on the deck/free water refill/nicer welcome drink (was just tea)

- no focus on environmental aspects - food is not tastiest (more local food would be great as the pho at breakfast was really nice but the other dishes lacked a bit of flavor) - no history on the area eg. went on bamboo boats but no info now and why they’re used etc.

It was a solid cruise and the staff were generally quite helpful. Plenty of time to go swimming, kayaking and see Ha Long Bay. Definitely worth it and decent value for money

The food was okay but definitely a big leaning towards seafood. It wasn't peak season so there was a bit of mucking around to pick up lots of different groups but they managed it pretty well

We had a fantastic host, Andy was very knowledgeable and made the trip run smoothly. The food was amazing, lots of care & thought have gone into the menu. We had a beautiful corner room, which was comfortable and we had a lovely night sleep.

I think compared to other cruises we paid more for a 1 night cruise and I think we would of had a similar trip on any of the cruises we’d previously looked at. We chose this thinking it would be higher end but it felt like we just paid more for the same service. I didn’t realise before booking how time tabled the experience would be, I knew going in it included activities but it’s rolled out to the minute, even telling you when you can shower. It made it feel like a school trip and not a leisurely luxury cruise around Ha Long we had hoped for but that’s more my expectations Vs reality not anything the cruise did wrong, I think if the timetable was advised to guests in detail before/when booking then there’s no shock on arrival. The boat fumes made us feel very light headed & once the boat starts moving it’s very loud in the back room which we paid more for.

I enjoyed every bit of the trip. The ship is well and newly built, bringing comfort to passengers. The crew members were professional, friendly and courteous. There were a lot of activities that were fun and educational. I learnt a lot about the history legends around the Ha Long Bay. Keep it up guys!

Very clean and modern. Excellent customer service from staff and crew we encountered during our journey. Our tour guides (Tommy, William and Thinh) were commendable. They were concerned guests' well-being and safety. Great foods. Great view from our cabin.

Communications with the company need much to be improved. Before our trip, our messages to Sena Cruises took many days to get responded. Sena first offered me $US 20 / person for the RT transfer ($US40 total for me and my wife) that I agreed. Then one day before we got picked up at our hotel, they changed to $US 25/person. I questioned the sudden price change then they finally agreed to their initial offer. Also on the check-out day on the cruise, the final bill showed to us was a bit higher from the amount quoted in Booking.com. The reason was they converted the US dollar amount (which the exchange rate fluctuated everyday) into VND instead of using the fixed price quoted in VND. We said we want to pay in VND as quoted on my confirmation. printout plus the $US 40 for the RT transfer. Also if Sena Cruises want to charge 3.5% extra using credit cards for payment, they should say so in Booking.com. So people can bring enough cash to pay instead to avoid the 3.5% surcharge. I still wonder WHY Sena Cruises wanted need our passport information ahead of time many days before our trip.