Great location. Right in the middle of town. I know a lot of people complain about the clock tower however we didn’t notice it with the windows closed. We were also on the other side of the clock tower in the symphony room.

No aircon. The fans provided did not help much. The hotel was hard to find at first and check in is at a different location. Room did look very dated.

Very noisy with workers nearby in morning. Nice staff and helpful with car.

Great location close to everything that matters. This place had a fridge which is uncommon in our experience in Switzerland

There is no air conditioner so I wouldn’t recommend this place in the summertime. The constant bell ring meant we slept poorly - bells ringing every quarter hour all through the night.

The location was awesome. It was very close to many things in Lucerne.

The representation of the room furnishing in Booking.com were NOT representative of the furnishings in the room. The furnishings were not in a good state of repair. The chairs frame were cracked or broken. The seat slats were no longer connected to the chair. The bed was quite saggy and uncomfortable. You can see this in the photos attached to the review. When we mentioned to reception (which is at a different hotel) we were told the owner is no longer investing in the property... just taking customer's money. I would NOT recommend this property to family nor friends.

Location. Nice bathroom

Egypt room. Hot. Bed soft.

Convenient to walk around the city..and close to train station..

We did not realize that there was an elevator until the next day after we had lugged luggage up 7 flights of stairs...

Convenience, staff friendliness, location and value for money, room

no room service

Location was very close to the chapel bridge

Good location, near Chapel Bridge, Good value , clean.

The lobby is not at the hotel, you have to walk to check-in and check-out from another hotel, walk about 2 minutes. And with the hotel located in the old town area The floor on the way to the hotel is brick. It's very difficult to drag luggage.

No

Some underwear are in the drawer, need to wait 2min for hot water in bath tab, smelly and noisy.

Location in old town was fabulous. Quirky and good.

Lights were a bit dull.

amazing staff

small room

near to all

nice

location

cleaning lady was to noisi in the whole day, no chance to relax.

The best thing about the stay was proximity to the Luzerne lake and Station

The wifi was not working at all and we could see spider webs in the ceiling.

Location, helpfull staff on reception

Cleaning personals in the hotel where wery noisi in the whole day. Lady singed during the day ,no chance to relax.

Room was nice. The piratetheme was fun.

Classic example of photo's taken with ultrawide angle lens and some 'touch-ups' for extra colourful vibe. Room was fine, but photo's make it look more spacey.