Friendly reception staff especially the European staff

I was overcharged around £90+. I had to later call from Italy to have it corrected. I had forgotten that I was a Hilton Honors member and forgot to remind my son who booked for me . Instead he booked through Booking.com. Later when I found out that Hilton Honors rates were far better.. it was too late as we had already checked in. Being seniors on vacation to spend time with our new born grandson, the Hotel location was too far (felt like in the middle of nowhere) from public transport especially the DLR or Elizabeth line to go to Canary Wharf were our family lives. The weather (rain and wind) made the overall experience of walking to the station even more worse. So had to rely always on Uber.

Bom

Bom

Nice staff

hi I am not happy at all I booked at double tree by Hilton in excel London on the 09/06/24 to 10/06/24 the room I booked in to did not have a robe or sleepers as It showed on pictures in the room I booked also the bathroom was not the same as the pictures I wanted a room with shower they gave a bath tub the customer service was very bad I asked for tea bags I had to call like 4 to 5 times before they came I also asked for a comb which did not come the towel was un hygienic I would like this looked in to this is not acceptable

The location of the room and the bedroom / space for the bedroom

The shower pressure was awful and I basically had to beg the receptionist for information about the hotel and it's facilities

Comfortable bed and clean room and lovely toilets

the positioning of my room else all was good.

Gute Lage,sehr freundlich,Gutes frühstück,komfortabel

The cleanliness and the staff

None

The hotel was clean and the staff were really welcoming. The room was spacious and had everything we needed for our stay. We had a great view of the water and airport. Breakfast was really good, with lots of choice and the staff were very attentive.

We liked everything

The location, easy to park, great view over river.

The bed was described as queen size. This was not the case the bed was small for a Hilton. My husband had to sleep on pull out sofa.

Room was larger than expected and clean on arrival. Room service staff were excellent but food delivered was only okay. Extra bathroom towels provided.

One wall socket in room was not working. Room was not cleaned properly during our stay and one housekeeper just entered without knocking when we were there late afternoon

The breakfast was brilliant, so much to choose from. The staff were all lovely, the only down side was the view from the room but that wasn't the hotels fault as building work was being done at the excel.

As above the only downside was the view, the rest of our stay and the hotel and staff was brilliant.

The staff were friendly and well informed. The food was of a very high standard, both breakfast and evening meals.

We had extremely noisy people in the room next to us and it took 3 visits from staff to get them to be quiet. This lasted between midnight and 2am. The evening reception staff were brilliant, they were calm in the face of abuse from these very noisy guests. However, it did make us wonder about how good sound proofing was.

Very poor service

Very poor service

Good location near to the ExCel centre Good view over the dock Feather pillows and bedding were very comfortable and clean. Good range of breakfast choices The dinner is also good and I recommend the Chicken Schnitzel which is generous and delicious.

The train and aeroplanes were still very audible through out the day and evening making it hard to settle down to sleep if you want an early night, despite triple glazed windows. Thankfully the aircraft are not active all night. Also unable to turn off the air conditioning unit as it’s set to automatic. Only way to turn it off was to remove the door card from the wall unit but then you can not turn the bedside lights on.

Apart from the breakfast which was very good, the food in the restaurant was dreadful - overcooked and tasteless.

J’ai jamais vue un hôtel qui refuse de l’argent en espèce de plus à aucun il écrit que les paiements se font uniquement en carte bleu . Le personnel est pas très sympathique de plus le lit pas du tout confortable, la salle de bain il y avait de la moisissure , j’ai expliquée au personne que la chambre me convenait pas il ne voulais rien savoir , j’ai du forcer pour changer de chambre et être satisfaite mais je ne reviendrai plus dans cet hôtel

Breakfast was fab, the staff were excellent. The warm cookie was very welcomed. The bedroom was clean, and comfortable.

We booked a queen room expecting a queen bed but it was a smaller bed.

Excellent staff particularly Chelsey, the guest relation manager , really friendly professional person !

Nothing

Close to the excel, Felt like it was a good quality comfortable hotel

The second lift was out of action day 2

Rooms were good size and nicely decorated

Would be better if windows opened to let in fresh air

Easy location to get to, short walk to train into london clean comfortable rooms, friendly staff who were helpful. Room service was very quick.

Nice, clean and very confortable room, great facilities, excellent food, nice staff very polite and helpful, nice detail at the hotel reception with the fabulous biscuits

Location quite hard to reach in public transport the first time

Clean Friendly and helpful staff Cookie on arrival Good value Great breakfast

Not enough ordinary tea bags in the room. Only 2. Shower was a bit poor. Not very powerful at all. Our bed was comfortable but quite rickety. Room No: 245 Overnight parking charge a bit excessive, but not a deal breaker. ‘In case of Fire’ instructions on the back of the room door are for the room next door, Rm 246.

yes

yes

Clean tidy and organised

N/A

Breakfast was the best I've had for a very long time. Never known a hotel to serve fried bread, so thank you for that. Room was clean and comfortable. Staff were outstanding. Cookies given to us on sign in were nice, and a snack bar with free crisps and fruit in reception area was a lovely touch.

A bit secluded and dark area. View from room a bit bleak, but then who goes away to store out of the window anyway. The amount of cleaning trollies on our floor in the morning was ridiculous

Clean nd family environment

Beds are little noisy

Parking place of hotl

A lot of road work

Excellent service my Sham

Room size was a little smaller and no slippers.

Really clean and beautiful well Presented rooms

Paid extra for a view and got a view of a construction site