Location

The TV, aircon, towel rail do not work. The shower leaked all over the bathroom floor. Quality of the breakfast has deteriorated whilst the price has increased. They now charge an extortionate £10 per VISIT per person for the Spa & Pool complex. If you visit in the am and retirn in the pm that £40 a day. Nothing on the website - you are told at check in.

Great city centre location close to many shops, restaurants and things to see/do.

The pool is now an extra charge of £10 per person per visit which is a rip-off given the premium price of the hotel and because it used to be included! The decor throughout the hotel is getting quite dated and worn. Cleanliness was generally fine except there was half a shrivelled banana(?) underneath our bed!

Our room was spotless, and was available when we checked in at midday.

Nothing comes to mind

The night manager on Saturday night (20/04/24) was the only saving grace for this hotel. He listened to our compliant and was very understanding and offered us some complimentary extras, which were very much appreciated after feeling very dismissed from the two gentleman working on reception that day. The bar man I think his name was Dale was very friendly and served us efficiently.

After arriving and checking into our room, we discovered it smelt of smoke. When we spoke with the two men at check in they said they would send someone up but only sent a lady that seemingly came to spray air freshener non even leave us with the can. As me and my fiancé are non smokers we were disappointed with this and he went back down again to ask for a change of rooms. We were then offered another room but unfortunately given a twin room instead of a double! We have never stayed at a Mercure hotel before but were disappointed that the hotel knew the room smelt of smoke as the second room we went to didn't have a dehumidifier like the first one.

The rooms are so spacious and excellent location

Convenient central location a short walk from the station. Very attentive and friendly staff on the bar and at reception. I’m sure we’ll make a return visit soon.

Good location and helpful reception staff and management who dealt with some issues we had during our stay in order to resolve them to an acceptable level.

Sadly this is no longer a 4* hotel, more accurately a 3*. The bedroom photos and description no longer match what is offered. I particularly booked a suite with an extra large double that was listed as 180-200cm. What was in the room was a large double of only 150cm which was very obvious as it was way off centre from the fixed headboard which had clearly been installed when the rooms did have the larger beds. Sadly there was also a lot of dirt and staining in the room. I had also searched for a hotel that had a spa that was included however this is now no longer included in the price as standard despite being advertised as so on booking.com and is paid for separately. (Reception did resolve this for me). Sadly the spa experience was grim! We left not long after arriving feeling unrelaxed and like we required antibiotics. It is certainly not a 4* hotel spa and reminded me of the grubby spas attached to council run leisure centres I came across in the 90’s. The spa was dilapidated, tired and uninviting with many issues including that the ceiling was caving in, plaster coming off the walls, lighting was broken, pools of water sitting everywhere that hadn’t been cleared up, black mould growing out of the grouting in the steam room where tiles were missing alongside the whole area being filthy with grime and a build up of muck from not having been adequately cleaned over a considerable period. Staff were apologetic but need higher management to make at least a six figure investment in renovation to bring this spa up to a 4* standard and certainly to a standard where they could even contemplate charging a hotel guest extra to use the facility. Hopefully feedback like this can give the hotel management the ammunition they require to get some investment to bring this hotel back up to an acceptable level for what it is being advertised as.

Great location, lovely hotel, staff were really accommodating and very friendly.

Think the hotel needs to make it clear that the swimming pool and gym area is an additional charge as when you book it says it’s included. The room was clean but clearly had a leak as the walls where all brown like water had ran down them, the room was very hot as the air conditioning didn’t really work.

Le personnel très accueillant, la chambre très spacieuse équipée et confortable, le petit déjeuner très varié et excellent, la localisation et la beauté du lieu ! Sans parler du SPA qui est super !

Vous pourriez mettre des huiles essentielles diffusées dans le hammam ce serait EXCEPTIONNEL !

The rooms were spacious, clean and the King Size bed was very comfortable. Great choice of restaurants and bars in walking distance.

Location was good.

Had to move room door would not lock. Second room tv not working . Desk staff said the right things no manager on hand offer any apology or any form of compensation. Written email to complain no response, now 4 days later .

The hotel is in the best location in Sheffield, facilities are excellent and the room clean.

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Location. Large bed

Not enough staff on reception. Had to wait a good while to be seen. This happened on more than one occasion.

The staff was so professional and polite through our stay and helpful when you needed them with anything . Close to the ciity centre and water area too. Breakfast is fantastic and cooked fresh .

Very good location, for our planned visit to the Crucible Theatre, to watch Miss Saigon. Friendly staff and nice appearance to the main reception and breakfast eating facilities.

Very expensive and not really worth it for the state of the rooms. Room next to lift and very thin walls, could hear other guests initially. The Spa has a fairly cold swimming pool and no jacuzzi and the Spa facilities are quite dated and need a full clean and refurbishment. Not as good as appears in the photos. Lockers can cause problems and need to climb stairs back to the spa reception on the top floor if they fail. No free parking on site and if you need to book into the Q Car park, ask the hotel for the code for a discount first (MHCS25), or you’ll have to go back, leave the car park and then drive back in if you want to get your 25% off.

The staff were very friendly. The room was well located and very clean.

1. The bed was not very comfortable and the sheets felt cheap and scratchy. 2. There were no robes in the room, so we didn’t understand how we dressed to go to the spa. Do we walk through the lobby in our swimwear? 3. There was an it, ironing board, mini fridge, but no hair dryer??

The location was good.

I must have telephoned over 30 times and emailed twice the day before and on the day of arrival to book an evening meal and ask about parking. On every occasion there was no reply. The welcome message says to direct your call as efficiently as possible which became really frustrating when no one answered. When we arrived the restaurant was full and we were told it is best to phone or email in advance. I explained we did. The receptionist then phoned the restaurant and said despite the chef shouting at her they could offer us a meal but not in the restaurant. We decided to eat elsewhere. The morning after our stay we heard a tapping sound and water coming through the ceiling of room 533. We took a picture and went downstairs to let reception know. The response was thank you for letting us know. We went for a swim and came back to the room to see the ceiling still leaking water.

The room and facility

The pool was far too cold.

got a upgrade on arrival staff so friendly

Nice breakfast Nice to have a pool good view easy check in and out

Room 503 near lift mechanism so could hear every lift journey. Guttering seemed to be overflowing all night so the sound of running water was unwelcome. Twin beds pushed together was also not comfortable. Sockets on desk make it hard to plug in apple laptop chargers. Shame to pool was not available in the morning

lovely large room, good facilities

nothing

The location is THE location you want tone when visiting Sheffield.

The location!

Great location, clean, comfortable, quiet and friendly staff

A bit expensive but we didnt get the opportunity to utilise all facilities on offer due to short stay

great location

some of the items in the room didn’t work eg tv and safe and bathroom shower cubicle needs updating, carpets etc

We were upgraded which was a nice surprise but our room had issues with it the AC didn’t work, the telly’s volume wouldn’t work. So they moved us and the room was perfect with a huge working more update TV

The swimming pool was not relaxing as it was freezing which put a damper on our spa experience