The furniture

All staffs do not speak English very well .. only Turkish!!!!

Clean and nice staff good big gym

Location

Breakfast with big variety but too much for the goods to be fresh...a bit dried out

the people are nice but competenc and english skills are significantly below avarage and a shame for a Ramada Plaza checkout took 30min aircondidion was not available outside 30+ with high humidity .... not nice

Room was very big and clean. Bathroom was big with a walk in shower and a separate bath. The shower had a monsoon shower head. Plenty of charging points and a small work area. Bed not super comfortable.

Room service was expensive as the restaurant was closed. A shuttle from the airport would be useful.

Hotel with all amenities and vast parking facilities, family and business friendly.

We arrived very late in the morning time just for a sleep during a road-trip . We had schallendes with the booking at the beginning and the receptionist was not able to find a n acceptable solution . Even if it was in the middle of the night , the director did arrive for us and organized an upgrade room . He did everything possible in order to satisfy us and excuse the first ( not so good ) experience we did

Communication of the receptionist on that night was very poor - but the senior management / director it self was able to clarify the situation very professional

Not one thing about this hotel was likeable it was absolutely terrible.

I’m absolutely fuming, I’m going to give a quick overview of the stuff that traumatised me as I already spoke with customer service about this matter in detail. Firstly, I walked into the hotel being seriously understaffed and only having 1-2 staff, there was no bellboy or anyone to help us to the room and with our suitcases, there was a untrained staff member at the front desk that was gossiping about other customers in a very rude manner. The reception staff gave us a key to a occupied room and we went into a room with a man being completely naked. My family and I are absolutely traumatised I can’t believe something like this can happen. Both us and the man was completely in shock. After this occurrence, the staff took us to another 2-3 rooms that were occupied. After we left the hotel, approximately 5 days after, we get £290 taken out of our accounts, the hotel Denys this then after realising we are taking it seriously they decided to send the money back. After a while they ask for a new card details out of nowhere. This hotel has traumatised us and tried to scam us. It is completely unsafe and I would not recommend this hotel to no one.

Good location, friendly and very helpful staff. Special thanks to Secil for her kindness and promptness to solve any minor issues.