Great location on the lake with fantastic views across lake Kawaguchiko from the front and Mt. Fuji from the back. Nice Onsens and a tasty traditional (and large!) Japanese breakfast. Staff were exceptionally friendly and helpful.

Every staff member was exceptional helpful. The onsens were also resort size, but probably not natural. Shuttle service was great feature too. Lake location and views of Mt. Fuji.

Agree with the other reviews about needing repairs.

excellent service

needs renovation

wonderful location; tranquil beautiful surroundings it was fun to dress in kimono and have traditional multi course dinner and breakfast which was very high standard great Onsen plus private bath on our balcony was amazing staff very friendly

futon mattresses are incredibly uncomfortable air con was too severe

We had an unobstructed view of Mt Fuji from our room, which was really wonderful. The room was warm and comfortable. Breakfast was delicious, and great value for money. The staff were extremely polite and formal.

The location was not ideal. It's a 20-30 minute walk from the hotel to the main town centre. We had dinner in town, and it was a bit of a pain to have to trek from town to the Hotel afterwards. They do offer complimentary shuttles to/from the train station, although I think this was in the morning only.

The location is good. The shuttle service convenient and the staFF mostly helpful. The food was good.

The hotel badly needs a facelift. It's stuck in the 70s. The rooms and furniture are old. The bathroom was unacceptable and we were just given one small towel. The terrace view of the lake was marred by an airconditioning unit and the terrace floor was stained.

The staff were very kind and friendly. They were organised with the free shuttle bus, booking our breakfast and dinner time, cleaning our room, and paid private onsen. Then onsen was so relaxing but wished it was longer than 40mins. Our room was comfortable and had a beautiful view of Mt Fuji.

The free wifi had a very bad connection in our room. We had to go downstairs in the lobby for stronger connection.

staying in this hotel sure is the highlight of my japan trip. the place is super nice and has this traditional ryokan vibes. perfect for families. and the view was amazing. I can see both fuji-san and lake kawaguchiko. the onsen was amazing both indoor and outdoor. i feel relaxed. I actually take a picture at the outdoor onsen when I was the only person in the room just because the view was amazing

very very comfortable! great beds, great hot bath, terrific food and service

well , that hill thingy and the lake … what else ?

staff a bit stern food expensive and looked a bit grim ( allegedly)

1. Well service. 2. Nice view on the roof and in the room.

1. Old equipment 2. Meal is so so. but also nice service

Overall, I had a great experience. The Japanese style room enabled me to get a sense of how the Japanese traditional living used to be.... the tatami mats and yakuta slippers, the green tea had in cups for instance...My room was amazing....it had a fantastic view of Fuji san. On the first day of my arrival, it rained so I could not see Fuji san. But the next morning around 6 am, when I awoke and saw Fuji san, tall and majestic, I nearly fell out of my mattress in joy and amazement. It was a spiritual experience if anything. You can also get a gorgeous view of Fuji san and all other mountains and the Kawaguchiko lake from the terrace on the 5th floor. The outdoors bath in my room was perfect to drive all aches and pains away... I did not want to step out of it at all. The private dining experience attached to my room was simply delightful. So many kinds of delicious dishes and served so graciously by the hotel staff. The view from the dining room of the lake is gorgeous and an additional element of the meal. Most important of all is the kindness and understanding of the gentleman san at the hotel reception. Since I have a perceptible disability in one leg, they very kindly offered to drop and pick me up from the ropeway (Fuji view) and drop me at the Kawaguchiko station knowing it would be too far for me to walk to and back. I can never forget that.

It was perfect.

Rooms is nice with utensils for green tea. Meals are wonderful.

More sockets to suit nowadays lifes relaying on electronic devices and mobiles. Outdoor spa pool shall be bigger.

Had free shuttle bus

Too remote from famous spot and restaurants Facilities Look old Expensive

The food was great and had plenty of varieties. Love the view from the restaurant. My room has private onsen and can clearly see Mt Fuji. We had a great time there!

beautiful views of the lake and Fuji. the onsen has a great view too. the rooms are very traditional, the Kaiseki dinner and breakfast were delicious too. the staff is super attentive and friendly

could use some renovation. some of the traditional charm is in the old appearance but they could renovate to make it less worn.

Location

Not clean, hot springs and meals were nice but not that special