Locatie is top! Midden in Westminster, vlakbij Oxford street 😃

Locatie

Not alot, awful place to stay along with terrible customer service. No hot water for two thirds of the stay, poor cleanliness, bare electrics leaving it unsafe. Lift also broken for sometime.

My stay here. No hot water, bare electrics, really really poor customer service. Key pick up was difficult and instructions didnt match requirments. Lift was also broken.

Plenty of space and in a great location on Charlotte Street.

It had not been cleaned when we arrived late in the evening. Firstly, the key wouldn’t work at the street door to the apartment block. I was stood outside with my family, including young kids, trying to get in for ages. Finally got in and there were lights out in the stairwell leading to the front door of the flat and the stairs were very steep. I had not been sent the link for the remote door locking/unlocking app but it turned out the front door was already unlocked and open when we arrived. This really worried us and I had to get my family to wait outside while I checked the flat was safe and empty. The flat was an absolute mess! Bedsheets and towels everywhere, dirty dishes, glasses, tissues scattered, even a disgusting mess in the toilet. The last people had left their keys there too. My children were worried that someone might come back to the flat and so I had to reassure them that wouldn’t happen. Other issues such as the dishwasher tipping forward when open and nearly depositing all it’s contents on the kitchen floor, and bare electrical cables hanging from the ceiling in the hallway, made our first night a nightmare. We were offered another place but it was too far away and it was late and I had to feed my kids so we decided to do a quick clear up. The cleaners delivered some sheets and towels (it was gone 10pm by this time) but didn’t make the beds as it was too late so we had to do that. A full clean was conducted the following day whilst we were out but there was no complimentary offerings left as an apology and they didn’t even replenish the tea and coffee. I spent a long time communicating with the customer services team to try and resolve all these problems and so it really affected our stay in London (it was my eldest daughter’s 16th birthday). I was also told that they were dealing with a lot of these kinds of issues so they obviously are not doing a good job across other properties too.

We didn’t stay there. 1. After booking they tell you the flat is for sale and there could viewings during your stay. 2. On our arrival the boiler was broken, after several hours, at nearly midnight with three young children and an OAP in the group we had to pay for our own taxis across London to a location much less central that would have been cheaper. 3. I would not describe the flat as luxury. It’s a strange layout with single glazing and a pretty dated feel. 4. Dirty kettle and used plaster on bed. 5. No one has contacted us to apologise or talk about compensation. In short, avoid.

overall experience, very well equipped

internet partly slow or disconnecting. we needed to restart the router. water in the showers downstairs sometimes cold

Perfect location, good check-in service before arrival.

The house was not clean at all. I found hair on the bed, a cigarette next to the window, bread crumbs in the sink, in one of the rooms the shutter was broken and it was just there as it fell, not even hidden somewhere before it could get repaired, and many other things. I did call the hosts to let them know and if there was anything they could do. I sent them pictures. All I got was a "We will call you back" and never actually got a call back. I normally do not write reviews but I was really not impressed by the service post arrival. Another thing was that we had 1 set of keys for 9 people... and to open the building door we had to go downstairs (3 floors), so that was not ideal. The elevator did not work most of the times.