Staff were welcoming and helpful The room was clean and comfortable

I had dinner in the adjoining restaurant which was inedible I had Fish and chips with Mushy peas The chips were fine the peas were very dry and the fish was extremely overcooked and the second time wasn’t any better

Did not try breakfast but there were many outlets around including 7/11

For a large hotel there were too little checkin and check out counters

Pools

Staff and time-reponse to queries

Fast check in and checkout. Location is close by to Mrt stations and city centre, timely shuttle service to Orchard & Stevens Mrt. Many restaurants below hotel and convenience store. Nice getaway from hustle and bustle.

all was just good

Frome the moment I arrived in the taxi to when i left, i was pleased and very satisfied at the level of service provided by the staff. Especially when I checked in Dash was very helpful assisting me at reception with arranging my room. Charlie was great in bringing my bags to my room on level 7 Room 729. Loved the view and the room was very clean, view perfect, bathroom hygienic, loved the comfortable bed. After flying for 14 hours from Europe and very jet-lagged, i slept so well and woke up refreshed ready to explore the beautiful city of Singapore. Breakfast was scrumptious, with a tasty mix of local and European dishes. Lunch was tasty. On checking out, Sofie was very helpful. The level of customer care and service provided by Sofie was simply outstanding.

There was nothing i did not like :-). Novotel on Stevens was the best choice for me to stay at and I already have plans to bring my family to Singapore for our vacation and intend to stay at this hotel.

locaton

the reception staff are inexperience and very slow

Clean but basic rooms

Check in took a very long time