Nice grounds, enjoyed the breakfast, room was spacious and well appointed. Staff were excellent. It’s a big property but it didn’t feel overcrowded

Outdoor pool is a little peculiar - not much space to sit around the pool, which is a shame as it’s a nice space.

The hotel is beautiful

The outdoor pool wasn’t clean and partially shut. Very little/no sunbathing areas and only about 8 sun beds in total! Not a place for sunbathing. Only 3 staff spoke English which was difficult (our issue for not speaking Chinese) for some of us to communicate however the manager was a fantastic support with that. Breakfast was average but the main issue was them posting their cock fighting event... animal cruelty should NOT happen, let alone have a hotel advertise it or host it! The Thai restaurant staff were clearly communicated with that one of our guests cannot eat any fish as she is very allergic however the put shrimp in her food and were confused as they said “but it is only small fish”. He allowed us late check out until 5 however we got locked out of our rooms at 12 and front desk were not overly helpful about this. We also got a phone call at 4pm and a staff member at the door at 4:45 to ask us to leave. We had a minor medical issue where we required bandages (not occurred on the property) and the first aid kit consisted of ethanol spray, a few plasters and some cotton swabs- for a huge hotel, I would expect them to be kitted up for if they had an injury on site.