the manager was super rude. he threatened us to call police when I didn’t carry the birth certificate of daughter. he doesn’t have the right to check it. he didn’t check the birth certificate for other customers.

the property is good but the manager is super rude.

Excellent

nothing food was terrible woke up with cockroaches in the room and have pictures of them and Ck out went to the jw marriott never will go back

Immaculately clean. Design (resort and room) exceptional and of high quality. Staff is the most respectful, thorough, efficient, thoughtful and humble I’ve ever experienced. Food was incredible! Everyone we spoke to about the food during small talk (some who are extensive travelers) said that this resort has the best food of any top tier resort they’ve traveled to. Entertainment was the best of the best! I won’t give any surprises away but every day has unique offerings or entertainment and I wish we could’ve stayed longer to see what else the week had to offer! My favs were country night and Cheeseburger in Paradise live band pool party, complete with burger and hot dog bar and carnival type dancers. Tons of activities as well. The ocean being extremely seaweed filled (and therefore darkens the ocean like a tea bag to water) was the *only* con. But their team does what they can to rid of it. I still could go into the water, though. Guests who arrived before us said it was crystal clear for days… then seemingly out of nowhere turned seaweed and darker. A bartender confirmed that one’s arrival can be hit or miss with water clarity. There is the option to go out a catamaran boat out to different water or you want a clear ocean swimming day and don’t have it. There’s similar options available off site as well which their concierge can help you with. Room arrive (24/7, included!)—amazing and easy to order via the TV. Housekeeping—wow wow wow!! other guests agreed with us—we looked forward to seeing how exceptionally they would fulfill our requests and arrange some of our mess! We would catch rooms being turned over and the housekeeping would be wiping down/dusting EVERYTHING on balancing right down to every piece of structure on a lamppost so no build up of anything for the next guest to see. We noticed when walking by that even the ashtrays are left with a parrot impression in the sand each morning.

Zero complaints.

A+ on service, staff so friendly. Food was great! Great bands! Always something going on. Very secure, family oriented. Food allergy friendly!

The shower, too small and too much pitch on the floor.

The food and drinks were very good. The rooms were very spacious.

I was very disappointed from the hotel beach. It was not nice at all compared to many other beaches in Riviera Maya. For this reason I would not return to this hotel or recommend this hotel to others. It is a shame because it is a great hotel with a really bad beach in front.

There were multiple pools, resort was well maintained, and small enough making it easy to find everything. Decor and theme was nice.

There was not enough to do. If you are going there to relax by the beach and don’t care for much activity this place is perfect for you. However, this is a family resort so there are a lot of children. If you mind kids running around your lounge chair and splashing in the pool you may not find it relaxing. The resort would also benefit from additional food options.

My stay here was beautiful. I‘ve booked a room for a week and everything was absolutely perfect. The staff was really nice, they always tried to make me feel comfortable. Also the food at the restaurants was delicious. A very big thank you to Josue who was very helpful and well organised. I will definitely come back!!!

The staff was amazing. They helpful, attentive, and on their game with service. We will be visiting again. It was intimate and easy to navigate as a family.

Only negative was the spa was expensive so I couldn’t justify getting treatments.

Food was good, the service was the best.

Very beautiful and great food

Amazing food and staff

All exclusive

It was mosquitoes in the room.

Everything else was amazing, the rooms were almost immaculate (with the notable exception of the tub's drain). The food is all great tasting and fresh, and the waiting staff is really helpful and charming. They go above and beyond to serve you. The bars were all great and the pools were always clean. The concierges and island ambassadors were really helpful and nice as also was the cleaning staff. We really loved our experice outside of dealing with the front desk.

The front desk employees were not really kind or helpful, even when trying to extend my stay they made me feel like they didn't want me staying at the property anymore. I understand they work long hours, and they can be tired or stressed out, but it's not nice when hotel staff seems to be trying to dissuade you from staying another night. Irving and Samantha both weren't any help and it looked to me like their job is a drag to them. Also as a native Spanish speaker dealing with native Spanish speaking staff it's quite bothersome to see that they frown and roll eyes when you go ahead and speak your own language.

The staff was 100% the best part of this resort. They were extremely kind to me during some rocky days of my vacation. They were kind, understanding, accommodating, and nonjudgmental. I can't thank them enough for their compassion towards me.

Everything

None !

Awesome resort, awesome staff

Everything was excellent.... can’t wait to come back!

The people were amazing!