Fantastic hotel, great vibe, great amenities, Terre cafe is conveniently in the lobby, opens at 7am, earlier than most places in the downtown area. My room (queen room) was spacious, the room panel was very convenient with different lighting options. The staff (everyone from front desk staff to housekeeping) was very kind and accommodating.

Everything was great.

Location was fantastic

Room smelt musty, as though carpet wasn’t aired or dried correctly. Couldn’t seem to shake it

EVERYTHING was so clean and new. Also, being flexible regarding check in and check out times made our trip!

Location! Staff!

Room could have been a bit cleaner, but overall it was an enjoyable stay.

beautiful location, view and staff

The location was great and staff were kind.

View of harbour also included view of all other guest rooms which meant we paid for a view yet had to keep the blinds closed (mirrored windows?). No fridge or microwave in room, by the time these could have been delivered we would have already left. Way overpriced for such a small room when compared to other hotels around same location.

Staff was great, had a pet with us. A pet bed, bowls and treats were provided.

The room was nice and clean and a beautiful view looking over the harbor.

In our room we had no fridge or a microwave.

very clean and really good staff

wasn't there long enough to find somthing wrong

The coffee, scones, breakfast sandwiches are very good.

Perhaps more variety of breakfast and lunch items at the coffee bar.

was all together just so gorgeous and relaxing

location

nothing

Great view of St. John's harbour from the room. Convenient parking underneath (with somewhat tight entrance). Easy walking distance to George Street music venues, or the other direction (slightly further) to the Battery neighbourhood.

Room was prepaid but the desk clerk cheerfully charged me again on checkout. Once home, I found the double charge on my credit card statement. Not a happy discovery. So I sent the receipts to the hotel and asked for a refund. The answer was immediate. They had themselves discovered the double charge and already initiated a refund. Which came through in a couple of days, so happiness returned. Prompt and effective customer service! Still, my advice is to ask - out loud - when checking out, "Is this pre-paid?" Make them look it up. And know the answer yourself before you approach the counter. And always get a receipt/statement before you leave.

Didn’t have a fridge in my room