Location was outstanding, just by the entrance to the Prophet’s mosque

Staff not friendly, Comm poor.

Reciption staff asking to pay again... and refer to management officer and ask to pay so... After explaining more....... I don't have to pay. Actually I paid already via visa HSBC card

the service and atmosphere

room service was not good. my TV didn’t work band no one came to fix it even after complaining and waiting for 8 hours

The location is great Staff are friendly and cooperative but a little bit slow processing

The size of the room Air condition is weak in 3 different rooms No response to my request

Location, staff response

Room lighting is poor

Very near to Haram

Breakfast not very good

Staff were friendly. Received good service from Saleem in Resturant

very tight room, expensive for size. Bathroom a bit old. Food quality could be enhanced

location and staff

facilities and the breakfast

location breakfast

smelly rooms not good and not convenient beds

All

.....

Staff are friendly & very kind. room was very good. rest room is very big! they provided exceptional customer service & were keen for my satisfaction. added it to my favorite hotels, and Willing to come here again.

price per night is very high. 850sar.

they did not change the bed coverlets the internal lights is very poor

the location is closed to Haram

Very close to the prophet masjid

The delayed check in and slow staff response