Stayed there following Chester marathon. Room was nice with a bath. Loads of nice touches lots of charging points in room and usb chargers. Plenty of tea coffee biscuits and bottles of water. Best thing was the staff who were all very good especially in the restaurant for dinner and a breakfast

Nice location, now with plenty on offer from the New Indoor Chester Market on the door step. Advice to use the council car park under the hotel, a lot cheaper than the one provided that is almost full every night.

Excellent service from all staff in all areas

Shower and sink in room poor hot flow,so showered in pool showers as they were very good, unfortunately a few red marks on pillow and bottom sheet. Bedding rectified instantly, staff were excellent. Food good

Jamie and Benjamin on nights were excellent made our stay! Definitely visit again all staff were vibrant and helpful. Had a room package which looked great aswell good job to the housekeeping .

Room its self was nice however noise levels were not great and we’d been given a connecting door (door to next room from our room which was of course locked) However it didn’t keep the noise out. So felt like we were in the same room as the couple next door when they were having a conversation and got woken up at 1am

Check in was good and parking was easy with access straight in to hotel. Car park for hotel is private so feels quite secure. The room was unfortunately very disappointing. It really needs an update as very old fashioned. They have tried to keep up with modernisation by installing a large lcd tv which unfortunately was only partially visible from the bed. The biggest disappointments were the cleanliness and the lack of soundproofing. We had some items to put in the fridge and were surprised to open the door to find the rear of fridge with numerous black mould spots. This was also the case on the tiles in the shower (actually a bath you stand in with a shower in it). The basin surround had black mould below the rim behind the tap and one of the hand towels supplied was stained and torn. We had three nights in this hotel and slept badly for two as you could literally hear everything from the surrounding rooms. And I mean everything! I stay in approximately 100 hotels per year, including other Crowne Plazas and this hotel was not what I expected from the brand. Most certainly not 4 star where the room is concerned compared to other hotels. On a positive note to finish all of the staff that we came in to contact with were excellent, very polite and friendly.

Very comfortable stay

Hotel was very nice staff were lovely and breakfast was very good with ample choices.

Thanks to all Staff members who looked after us with smiles on their faces and such helpfulness. Special thanks to Raphael, Restaurant Manager for always being so pleasant, helpful and professional Our best wishes Steve & Jan

Chester is Loveley

Clean but dated hotel. Good location.

Good location, close to all shops and restaurants. Decent parking on site.

Our room definitely needed updating Reception area very nice

Lovely hotel, perfect location if wanting to explore the city/go out at night. Less than 5minute walk to the main shops/bars. Pool was fine, rooms clean but basic, hotel itself inside was nice and clean. Breakfast was great, huge selection available. Would stay again!

Great hotel. Location central but dark back street outside main entrance could be intimidating for some

Nice stay, good pool. Few tired bits, but nothing that ruined the stay. Good quality breakfasts and good food market across the road.

Absolutely amazing staff

Yummy breakfast!! Spacious room. Very quiet. Excellent night skeep with a very comfortable bed.

Excellent, very helpful staff and lovely breakfast.

Entrance of hotel is very inviting with modern decor, which continues throughout the hotel.

Great hotel with very helpful and friendly staff. Enjoyed the leisure facilities.

Great location for Chester races. Clean but could benefit from some old in parts.

Great hotel central to everything

Very clean, staff friendly and accommodating, parking good. Location excellent, facilities great, food very good

Fantastic breakfast, clean pool area and changing room. Staff are professional, polite and friendly.

Great stay with the family. The kids loved the pool and had a room of their own room which really helped in the evening. We all had a really good sleep and breakfast was excellent. The staff were very friendly and helpful and the hotel was perfectly located for our needs. The room decor was a little tired and the basin tap had seen better days, but overall the room was clean and bright and comfortable with not musty smells.

The location was perfect and we were able to get parking (one of the main reasons for booking). The only real complaint was the lack of notice on the weekly fire alarm but also having itchy sheets.

Perfect location . Lovely staff and great breakfast . Rooms and spa a bit tired but very clean

Crowne Plaza hotels are my usual go to hotel chain as the standard is much higher. Unfortunately this was not the case this time. I paid over £300 for 2 nights for a room that was sub standard. Due to heavy rain the window leaked all over our suitcase and the room looked like a budget room. I had asked for chocolates to be left in the room as a gift but these were forgotten although this was rectified.

Good hotel

We had a brilliant 2 night stay with our 18 month old. The facilities were excellent, especially the clean swimming pool and changing rooms. The staff were very friendly and helpful and the location of the hotel was very convenient for transport, shops and dining. We would definitely stay here again and would recommend.