Hotel was in a great location walking distance to everything. Got to check in early for a small fee which was huge and very much appreciated. Room and bathroom both very large. We loved the large balcony and made good use of it. The room was very clean. Housekeeping did an excellent job. Liked the roof top bar. Staff friendly and helpful. Excellent value for price.

Great!

The hotel is praised for its prime location, making it convenient for exploring nearby attractions. Guests consistently highlight the cleanliness of the rooms and facilities. Additionally, the staff is noted for being friendly and helpful, enhancing the overall experience.

I always come back to this hotel. Love it!!! The hotel has the perfect location, rooms are pretty and comfortable and great staff.

The terrace is great. The ambiance, the views a.d the service.

Excellent property. Highly recommend. Would definitely book again.

A lovely hotel but an awful lot more expensive since the last time we stayed there.

The staff was extremely friendly and helpful! Room was spacious , clean, and bed was super comfy! They gave us a welcome gift of cava which we really enjoyed ! Thank you !

Outstanding hotel, we enjoyed ourselves. Cant wait to come back

i really liked it so i would recommend

This was a beautiful hotel in a great location. Pool area was awesome too. Room was modern and comfortable. The staff was friendly and helpful.

Excellent location and the staff were very helpful and friendly

This property looks and feels tired. Its location is excellent.

Very friendly and helpful staff. They just need a roof top swimming pool.

Perfect location 👌

It is an excellent place close to the main tourist areas in downtown

The best hotel ever in downtown Madrid, I strongly recommended it. Every thing is perfect, clean, location and service, the only downside from my opinion is the breakfast not worth the 25 euros. Thanks

Great location and beautiful property

The room was clean, well maintained, comfortable, and built and designed with high quality.

The property needs better cleaning. We got a very small room and had to open three doors to enter to our room. The service is great, there was a guy called Echavarría that was actually nice and gave us some doggie bags and treats for our dogs (thing that was not done at reception) I called room service to order unseasoned fish and rice for our dogs and was charged €49 for such a simple dish. It was definitely my mistake for not asking the price ahead, I just didn’t know the room service was a total rip off. Great location, just needs some remodeling and removing that horrible rug in the floors.

Beautiful building. Very trendy. Friendly and helpful staff

Great place

Great stay after a last minute VRBO disaster! Super helpful front desk staff! Location was perfect too

Good location

Service was excellent! We felt safe and pampered by all the staff. The location was great. It was easy to access shopping and beautiful monuments. It was noisy at night due to people walking the streets late at night but after a full day of walking we didn’t find it hard to sleep.

Great location right in el Barrio de las Letras. Easy walk to anywhere in el centro. Would stay here again.

The service was fantastic and the location was good, but the value was absurd. It felt like a 100 EUR per night hotel and not the 500 EUR they charged. I cannot recommend it

The property is listed on Hotels dot com as having an airport transfer. That almost always means it's free. With this hotel that is not the case. You coordinate with them in advance regarding which level of service you'd like and pay them directly. The hotel then pays the provider. Our driver was great and so was his service; I have no complaints. But they should tell us upfront before we book the room that there's a cost. We made our reservation months in advance, but were given what seems to be a handicap-accessible room. If you're not in need of this kind of room it's a little annoying because there are no shower walls, so it's very difficult to avoid getting water all over the bathroom floor. The hotel location is convenient for walking around town. When Real Madrid is playing it can be noisy. Food was good. Overall it felt quite overpriced given our extensive travel experience.

Great place to stay, very close to everything

Great location. Friendly and helpful staff. Excellent restaurant

We had an excellent stay here. The only minor point, and to our disappointment, was that the rooftop bar was closed two times for a private event during our short stay.

We have visited Madrid a few time before and also had dinner at the restaurant located in the hotel so this time decided to try the hotel and was not disappointed. We selected a room with a view of the Plaza and was very happy we paid the extra. The staff at reception are really friendly, the hotel style is perfect, room was large and very clean with an amazing view over the plaza. They have a roof top bar which has good vibes but not the best for views due to the high walls but a perfect sun trap. Highly recommend the breakfast and also the restaurant for dinner.