Check in took over 1 hour . Room was ok bathroom was old and crusty

Oll

Oll

Good stay

It’s just excellent in service, food , beach and pools

It’s just excellent in service, food , beach and pools 👌

This hotel had a serious problem with food. The best description of the type of meals was by a friend: Hospital food. Sadly the open buffet was a 3 star category in a supposedly 5 star hotel, very low quality. The hotel is very well located and clean though, with great corals and view of Sharks bay.

Great Place, but Wifi is not available in rooms, only in the reception area. The Swimming pool can´t be used as the water is cold.

Everything was excellent from check-in, room, grounds, food and view. The snorkeling right off hotel is a must do.

Everything was excellent from check-in, room, grounds, food and view. The snorkeling right off hotel is a must do.

They were very kind and courteous. Excellent hotel

They were very kind and courteous.Excellent hotel

The wellness team from Adam and New Star Spa kept soliciting every day and frequently during the day over and over. It was too much. That’s the only negative aspect. We truly enjoyed the entertainment after dinner. The dancers were magnificent. The kids enjoyed all the family events.

Fine clean and comfortable. Very spacious room and lots of amenities- great location with shopping and water fun

Starting from the very long entrance that you need to keep walking because they never call a golf cart for you. To the fully crowded lobby because only internet works there and it's not reliable and slow. The infinity pool is just a view and it's so cold no one use it. The indoor pool is only free for one hour and then you have to pay!!! Ugly restaurant with limited options and cold food. The other 2 good restaurants also you need to pay extra charge to eat well. The transportation is only to the center and also you have to pay. From misleading advertising to unprofessional hotel staff and some of them are even rude, you're absolutely wasting almost a 200$ per night just to kepp paying more and at the end it's not the best vacation hotel and value for money is zero. In breif I'd never recommend it and I'd never go back there again.

Starting from the very long entrance that you need to keep walking because they never call a golf cart for you. To the fully crowded lobby because only internet works there and it's not reliable and slow. The infinity pool is just a view and it's so cold no one use it. The indoor pool is only free for one hour and then you have to pay!!!Ugly restaurant with limited options and cold food. The other 2 good restaurants also you need to pay extra charge to eat well. The transportation is only to the center and also you have to pay. From misleading advertising to unprofessional hotel staff and some of them are even rude, you're absolutely wasting almost a 200$ per night just to kepp paying more and at the end it's not the best vacation hotel and value for money is zero. In breif I'd never recommend it and I'd never go back there again.

I would suggest to have a Menu more oriented to Mediterranean food. The menu that we have was very similar all of the days. You shouldn't charge for natural juices. Te game room is very small for the amount of kids

Amazing rooms and amenities. Breakfast buffet is very nice. Sea view rooms are spectacular. Worth every penny. WiFi is only available at the pool and lobby. Fatima at the front desk was very helpful and welcoming.

Amazing rooms and amenities. Breakfast buffet is very nice. Sea view rooms are spectacular. Worth every penny. WiFi is only available at the pool and lobby. Fatima at the front desk was very helpful and welcoming.

The hotel is beautiful and nice. Well looked after and excellent amenities very close to the beach. Hard working staff and friendly. Food was good but the dishes were not hot enough to keep the food hot. That's the only thing I wasn't happy with.

The hotel is beautiful and nice. Well looked after and excellent amenities very close to the beach. Hard working staff and friendly. Food was good but the dishes were not hot enough to keep the food hot. That's the only thing I wasn't happy with.

I made a paid reservation 2 months ahead of my arrival but when I came to check-in on April 22nd. I was told they are going to find a room. I request a room with garden (not sea) view but they gave a room by the grass, then when I told them that the fridge was not working, it took them 4 hours to send someone to check it & replaced it. As for the HAlf-Board, the guest can drink juice/coffee/tea/water only in the breakfast buffet but in dinner time the guest has to pay for these 4 items. How low will the so-called 5 stars resort will go. That is shameful, the resort is located by the Red Sea. As for the relations between all levels of employees, it was very noticeable that it was very bad and the lower level of employees were dragging their feet working just to keep their jobs. Treating an Egyptian Solo Traveler was really bad during the chech-in time. I will not go back again to this so-called 5 stars resort and I told family & friends about everything I experienced at this resort.

Our beginning wasnt so great, although we had arranged for the free airport shuttle to pick us, there was no one waiting there for us. It only got sorted out and hour later after four calls to the hotel. Things improved however after we arrived. Our check in was smooth and pleasant and we appreciated the early check in- 9am. Natalia from guest relations was very helpful. Our room was good. It could have been cleaner. We also liked the fact that they changed the bedding everyday. they did not always replace toiletries however. Almost all the guests there were Russian and the stuff spoke more Russian than English. The cuisine was also more inclined to Russian/Ukrainian food. Just be mindful. if you are on half or full board, make sure you understand the drinks policy. We had to pay for all our drinks. We enjoyed the pool facilities and the coral beach. For us, the best thing about our stay was the courtesy and friendliness of the hotel staff.

the hotel was good, food is nice and animation show was very nice. however I was unhappy with the Security team when I claimed that my tracksuit was stolen when I left it on a chair outside my room with the swimming suit, when I wake up in the morning the tracksuit was gone and only the swimming suit was there. the security team came in and searched all my luggage and search outside the room and found nothing (which is something I already did before submit my claim to them), no security camera and they blamed other customer to steal my tracksuit. I didn't care about the tracksuit but was worried because it is unsecure even in a 5-star hotel.

the hotel was good, food is nice and animation show was very nice. however I was unhappy with the Security team when I claimed that my tracksuit was stolen when I left it on a chair outside my room with the swimming suit, when I wake up in the morning the tracksuit was gone and only the swimming suit was there. the security team came in and searched all my luggage and search outside the room and found nothing (which is something I already did before submit my claim to them), no security camera and they blamed other customer to steal my tracksuit. I didnt care about the tracksuit but was worried because it is unsecure even in a 5-star hotel.

Less than expected No wifi in rooms although mentioned in reservation

Less than expected No wifi in rooms although mentioned in reservation

This was only a short weekend stay, but it accomplished everything that I wanted. The hotel is truly a 5-star and had all of the attributes that is intended to spoil the tenant. This stay overlooked the beautiful ocean and the room was very quiet.

The hotel is old, service is terrible, food is disgusting

Relax, Hospitality, Activities, Parties, Drinks, Food.. A Place you will never forget wiyh all friendly staff.

Room was clean Hotel area and view was perfect Room was very loud at the morning No food variety Food quality was not good Desserts were very bad Main pool were very very very cold Not enough bars or snack bars in the hotels I did not see any one from the animation team during my stay

I didnt enjoy that hotel staff provided a poor service and not helpful. Also beach wasnt clean. I dont recommend this hotel to any tourist.