The hotel property was very conveniently located close to the train station and central Munich. The lobby and garden area very nice. Our room was clean and sufficient however the hallways are dingy, a bit musty and in need of updating. The Le Meridien and Sofitel are probably the nicer hotels in the area. My main concern was with the safety of the area as it is a bit "gritty" near the train station but that is nothing the hotel can correct and a trade-off for being a convenient proximity to the train.

The best place you can stay in Munich.

Thoroughly enjoyed my stay here! Staff is kind and helpful and the hotel is absolutely stunning. So glad we left Cucoon and stayed here :) thank you!

Lovely rooms!

The hotel and amenities overall is okay but the Checked in experience is a nightmare. We arrived early so we did the checkin procedures at 1:30pm and were told that we just have to collect the keys after 3pm. We were back to the hotel around 3:30pm and saw the super long queue waiting to check in. So I asked on the staff with name initials A. L. T. and was told to queue all over again to just get the room keys. We were like so what s the point of all the checked in procedures? One man asked the same question that I did but he then got his room keys later on after I was told to queue again. Lucky that I met the staff who helped me with the check in and he was so nice to ask someone at back office to log in the system to get the room keys for us. Yet, one of the rooms was still not ready and end up we have to queue up again for get the key for the remaining room an hour later. Queuing for three times and an hour in total is not a pleasant experience to start with. More importantly, we feel that we were treated not the same by one of the staffs and there is obsiously inconsistency across the hotel in the checkin procedures. This is simply unprofessional and unfair to me after all the hotels I have visited from all over the world. Yet, staff the bar and restaurant are very nice and other staff at reception have been helpful. Hooe this review will be useful for customers who are looking for a smooth check in experience.

Great location in Munich. Hotel is clean and quiet. Breakfast has great variety and freshly prepared. Staffs are friendly and helpful. Treats at the lobby are very nice 👍

Great location, close to the train station (literally on the other side of the hotel). Lovely amenities but the pool water was extremely cold.

It was a very nice stay

Very conveniently located across from the train station. We had an inner room overlooking the courtyard. If you want to be close to all the main sites in the city, this is ideal.

Good location as the train station is just the opposite. You only have to take about 15 minutes walk to the meeting place of most of the local tours. With a few nice restaurants nearby, i can find something to eat easily even after 9 pm as many shops close at 8Pm.

The property had a telephone in the room that didn’t work. The conditioner pump did not work. You couldn’t get the air conditioner to cool the room. When I was checking in, another customer was asking for a room change because it was too hot in his room.

Very loud doors, I could hear other doors on the hall during my entire stay. The A/C is fine.

The main problem was the middle-aged blonde female staff member waiting at the entrance of the breakfast room. I couldn't read her name from her badge, and I didn't ask for her name to avoid showing her any respect, but my description should make it clear who I am referring to. The reason I gave the hotel two stars overall is because of this employee. On the morning after our first night, my spouse and I went down to the breakfast room. The woman at the entrance asked for our room number. When we said we were in room 381, she told us that our reservation was for a single room with breakfast. I showed her the reservation confirmation email on my phone. She said that her records showed a single room with breakfast. I told her to check with the reception and we went into the breakfast room together. The next morning, the same employee asked for our room number again. I said we were staying in room 381. She said the same thing: our reservation was for a single room with breakfast. With a sneaky smile on her face, I realized she wasn't interested in solving the problem caused by her hotel's system. After breakfast, I went to the reception and explained the situation. The reception staff told me that our original reservation was indeed for two people with breakfast. I told the receptionist that there was an issue with the records kept by the woman at the entrance of the breakfast room. The receptionist said they would look into it and remove the extra breakfast charges.

Super spacious room with nice bed . AC was not to good so they provided fan for circulation which served purpose . Nice breakfast Wow location … right near the main station hbf. Loads of taxi in front and everything was ok . Surprisingly lot of middle eastern people in the hotel . Garden facing . Small problem but I won’t reduce star rating 1. Housekeeping did not clean the room until 1:30 2. I tried many calls between 12:30 - 13:30 no one from housekeeping to room service to front desk answered . Later they said , they were affected by the malware attack , which I trust might be an issue as they are saying phone lines are also through Internet 😤 3. The revolving entrance door never worked and its pain to enter with luggage . No one cared about this from the hotel side .

Lengthy check in, after 45 min had to get luggage myself from front desk Room had a dirty towel upon arrival, shower would overflow on the floor requiring multiple towels after each shower to dry the floor; AC was not cooling enough; they offered a new room but we inly had one night left so why bother ; good location next to train station but that’s it

The location to train station is a good option if you are moving by rail. If you are driving location I would not recommend. The area around is not the best move just two blocks closer to the old town the area gets much nicer.

Hotel was good and comfortable, however, the A/C did not work as well and even after calling for some help, they weren't able to make the room any colder.

Great location - very centrally located

Very good hotel at a reasonable price, just across the street from the Hauptbahnhof. Of course, being close to the train station has its drawbacks: it is not the cleanest of neighborhoods. But it is very convenient and the hotel itself is quite comfortable. The breakfast buffet is without surprise: international with a touch of Bavaria. The staff at the bar is friendly. The inside courtyard is a great place to have a drink at the end of the day.

Awesome stay great hotel bar and breakfast

Great place

I think the services and amenities have decreased drastically over the years

Overall it was pleasant stay for me and my famy

Overall, a great place to stay

This hotel was perfect for our last night in this area. It was right across the train station which we needed as we were taking the train to Frankfurt. This hotel was within walking distance to restaurants, shopping, and the Der Munchner Dom church (beautiful). I actually liked this area personally better than Marienplatz (too busy).

Shower head was broken. Bathroom flooded

The hotel had nice rooms, good restaurant and friendly staff. I would stay there again.

Convenient to train station and easy to get taxis. Walking to sites was easy.

They did not have the facilities noted on the website and we were very disappointed. When brought up to staff they were rude. Room was not as shown at all Overall extremely dissatisfied considering the price should have stayed somewhere else

Great location to train station and city center! Nice rooms, very spacious for Europe. Houskeeping fantastic! Nice pool, courtyard and bar!!

It is a nice location just across the central station and walking distance to center. But hotel needs an upgrade in a lot of areas

The only thing 5 star is the basement pool and spa and the ground floor public areas which were refurbished. The rest is crumbling 90s standard with new bathrooms (scale marks everywhere in our case). We did not have hot water in the room and were moved to a lower standard room. Took a total of 2 hours to pack, move, unpack and we were late for my partners 50s dinner. No compensation offered except two free espressos at the bar. How generous when I paid eur 300 a night and got a downgrade and no hot water for a day. Train station nextdoor which means good connections but antisocial behaviour all around and it’s also a construction site involving noise (windows let through most of it) And Le Merdien, please don’t comment on this review. You already sent me an impersonal standard message when your system asked me to review my stay and I gave the same feedback.