Fifi

Great hospitality. Thank you.

After we got the room we asked for, the holiday was really good, the staff were very pleasant and friendly, room was very clean and comfortable. My only annoyance was the fact that we couldn’t use the jacuzzi as apparently this facility was for people who booked for prestigious rooms! An d if we wanted we could pay extra to get one of these rooms and we could use the other facilities! Personally I don’t agree with devision of people as it shows we are not equal so it’s like separating well off people from the not so well off people! And the well off ones get to use extra facilities! And also have their own private sun bathing area away from everyone else but they can use the same pool as everyone else does! Also they had their own private restaurant away from the not so well off people, Doesn’t seem fair to devide people like this in my opinion. Other than that I enjoyed my stay.

We had an excellent stay at Diar El Andalous. The hotel is great. Very big. Very clean. Smiling staff. Excellent breakfast. The tunisian doughnuts at breakfast are very good.

We walked so much all of our trip so wanted to take a break. It was perfect for that. Food is not delicious but its not bad also haha. Alcohol Drinks are not too good but we were just happy that we could drink finally. The staff are very kind. Pool is amazing. The entertainment was impressive also. Would stay here again!

It was simply amazing!! Loved everything out there, Thank you all! And expect me back soon! Inchallah ^^

This is not a 5 stars hotel.

It was one of my best stay in a resort the staff was wonderful always smiling courteous helpful food was great amenities were available anytime. Great experience overall. Thanks

Service

Very nice hotel at a great location! Staff was very friendly and welcoming, and the food was delicious! Recommended place to stay!

The availability of the staff, the quality of the food and the cleanliness of the hotel.

We planned to stay 1 night at this hotel, we decided to extend our stay for a second night as we had an upgrade at or arrival to prestige room along with exclusive access to the prestige lounge. We had a stunning views from our balcony over El Kantaoui Golf course and the mediterranean sea. As a frequent travellers, we can say that this hotel meets the international standards in terms of cleanliness and food quality. The lobby at the hotel is amazing and perfectly designed. The pool has 2 beautiful outdoor pools. The beach is super clean and safe. Our bed was extremely clean and confortable. The service at reception was very good, specially from Mohamed who was very helpful and professional. At the bar, Nabil service was exceptional and was extremely professional as well. Iberostar Diar Al Andalous management needs to work on some gaps though. No guide for each bracelet color. We had no idea what our bracelet’s means. What we can use and what we cannot. Our bracelet was changed twice and we were intimidated in front of everybody. The funniest part for non all inclusive residents, you will enjoy a good quality food at the restaurant. However, you will have to pay for your drinks, including water. Yes!!Water. they will charge WATER at your free dinner you're half or full board. Which is non sense for us. Some of table service guys at the restaurant were not professional at all, and yes they need to go for training. Overall it was an amazing place and we really enjoyed it

We planned to stay 1 night at this hotel, we decided to extend our stay for a second night as we had an upgrade at or arrival to prestige room along with exclusive access to the prestige lounge. We had a stunning views from our balcony over El Kantaoui Golf course and the mediterranean sea. As a frequent travellers, we can say that this hotel meets the international standards in terms of cleanliness and food quality. The lobby at the hotel is amazing and perfectly designed. The pool has 2 beautiful outdoor pools. The beach is super clean and safe. Our bed was extremely clean and confortable. The service at reception was very good, specially from Mohamed who was very helpful and professional. At the bar, Nabil service was exceptional and was extremely professional as well. Iberostar Diar Al Andalous management needs to work on some gaps though. No guide for each bracelet color. We had no idea what our bracelet’s means. What we can use and what we cannot. Our bracelet was changed twice and we were intimidated in front of everybody. The funniest part for non all inclusive residents, you will enjoy a good quality food at the restaurant. However, you will have to pay for your drinks, including water. Yes!!Water. they will charge WATER at your free dinner youre half or full board. Which is non sense for us. Some of table service guys at the restaurant were not professional at all, and yes they need to go for training. Overall it was an amazing place and we really enjoyed it

best stay

amazing would definetley come back

This is not a 5 star hotel potential a 3.5. It’s a pity as there is so much potential. I a week I didn’t see any of the carpets cleaned and there was dirt and rubbish through the halls. We complained about our room bad smell of damp. Stains on pillows and dust in many places. The air conditioning didn’t work and in the height of summer is not acceptable for a so called 5star hotel. On the plus the food was really nice and staff friendly. There are 2 pools and the entertainment staff are always doing activities. The beach I Great sunbed that belong to hotel so no need to bring € to pay. The hotel is nice but not top quality in it current state.

This is not a 5 star hotel potential a 3.5. It’s a pity as there is so much potential. I a week I didn’t see any of the carpets cleaned and there was dirt and rubbish through the halls. We complained about our room bad smell of damp. Stains on pillows and dust in many places. The air conditioning didn’t work and in the height of summer is not acceptable for a so called 5star hotel. On the plus the food was really nice and staff friendly. There are 2 pools and the entertainment staff are always doing activities. The beach I Great sunbed that belong to hotel so no need to bring € to pay. The hotel is nice but not top quality in it current state.

The pools are clean and nice. The staff are very friendly.

Very good location and good services

Amazing experience overall. Highly recommended to anyone interested in this.

For Tunisia, Sousse, this is as good as it gets. Lovely hotel, nice varied food and great staff; especially Jamal and Karim (at the main bar) and Moncif (in the buffet restaurant) and the animator Amine (absolutely fantastic staff!). Rooms are lovely and clean, however depending on the time of year (I've stayed a few times) you get a lot of pensioners, so the hotel is quite dead in the winter months, but you'd get that everywhere in Sousse. Overall it's the best hotel in Sousse, better than Green Park Concorde and great value for money. Movenpick is the similar but not all inclusive and much more expensive. Thanks so much for everything and hopefully see you soon!

For Tunisia, Sousse, this is as good as it gets. Lovely hotel, nice varied food and great staff; especially Jamal and Karim (at the main bar) and Moncif (in the buffet restaurant) and the animator Amine (absolutely fantastic staff!).Rooms are lovely and clean, however depending on the time of year (I've stayed a few times) you get a lot of pensioners, so the hotel is quite dead in the winter months, but you'd get that everywhere in Sousse. Overall it's the best hotel in Sousse, better than Green Park Concorde and great value for money. Movenpick is the similar but not all inclusive and much more expensive. Thanks so much for everything and hopefully see you soon!

Overall good rooms with good view really good buffet. Amazing views for the main restaurant looking over the beach, great location with plenty of restaurants and bars outside of the hotel. Great security. Outside and inside the hotel. As a 5* hotel there are little things which were missing in the room such as the dialling list, a bin in the bathroom, menus of the restaurants in the room. There was no “do not disturb sign” in the room which meant cleaners knocked on our door 3 times sleeping.

Overall good rooms with good view really good buffet. Amazing views for the main restaurant looking over the beach, great location with plenty of restaurants and bars outside of the hotel. Great security. Outside and inside the hotel.As a 5* hotel there are little things which were missing in the room such as the dialling list, a bin in the bathroom, menus of the restaurants in the room. There was no “do not disturb sign” in the room which meant cleaners knocked on our door 3 times sleeping.

Changed room 3 times in one night up to 4:00am with my family carrying belongings back and for,Did not use the pool at all, people swimming with their robesRestaurants awful people does not respect buffet lines, very stressful #!!!

Changed room 3 times in one night up to 4:00am with my family carrying belongings back and for, Did not use the pool at all, people swimming with their robes Restaurants awful people does not respect buffet lines, very stressful #!!!

The Good:The hotel has a beautiful private beach. The rooms are nice, but far from luxurious. The breakfast and dinner buffets are excellent. There are family-friendly activities scheduled throughout the day. The pools are nice and drinks are cheap ($3.00 USD for a gin and tonic).The Bad:The building is starting to show it's age. Both my room and the room next door had ants. In their defense, the cleaning staff tried their best to get rid of the ants, but they just kept coming back. Similarly, the "pub" could use some serious upgrades (lopsided pool table, wobbly plastic chairs, very limited drink selection). My wife went to the spa and was very disappointed. Her masseuse didn't even leave the room while she was getting changed. The final thing to note is that this hotel is not in Sousse - it's in Hamam Sousse, which is about 25 minutes north of Sousse. That's not necessarily a problem, but if you plan on going to the Medina or checking out the nightlife, be prepared to drive.Overall:If you're looking to be pampered in a 5 star hotel, go somewhere else. By North American/European standards, I'd say that this Iberostar is equivalent to an average 4 star hotel. On the other hand, if you are just looking to spend some time at the beach/pool, eat lots of food and drink cheap liquor, this is a good option. It's also quite kid friendly. I paid $75 USD/night (late April/early May) for a double room with breakfast and dinner included and thought that it was a fair price.

The Good: The hotel has a beautiful private beach. The rooms are nice, but far from luxurious. The breakfast and dinner buffets are excellent. There are family-friendly activities scheduled throughout the day. The pools are nice and drinks are cheap ($3.00 USD for a gin and tonic). The Bad: The building is starting to show it's age. Both my room and the room next door had ants. In their defense, the cleaning staff tried their best to get rid of the ants, but they just kept coming back. Similarly, the "pub" could use some serious upgrades (lopsided pool table, wobbly plastic chairs, very limited drink selection). My wife went to the spa and was very disappointed. Her masseuse didn't even leave the room while she was getting changed. The final thing to note is that this hotel is not in Sousse - it's in Hamam Sousse, which is about 25 minutes north of Sousse. That's not necessarily a problem, but if you plan on going to the Medina or checking out the nightlife, be prepared to drive. Overall: If you're looking to be pampered in a 5 star hotel, go somewhere else. By North American/European standards, I'd say that this Iberostar is equivalent to an average 4 star hotel. On the other hand, if you are just looking to spend some time at the beach/pool, eat lots of food and drink cheap liquor, this is a good option. It's also quite kid friendly. I paid $75 USD/night (late April/early May) for a double room with breakfast and dinner included and thought that it was a fair price.

Not much guests mostly older people sevice was good but not in the restaurant but food was good. It rained soni couldnt appreciate fully

Not much guests mostly older people sevice was good but not in the restaurant but food was good. It rained soni couldn't appreciate fully'

Comfort and good food

Cons: The staff parked cars in ridiculous postions due to an overload of vehicles. Pros: Pool and hotel grounds are beautiful, rooms are flawless. Guards with rifles are always on the beach and at the front entrance. (Standard in Tunisia now) Food and drink are outrageous. I was given no water, no towels, sink was block and room was facing garden view rather then the sea view ( we were booked) on check in day. However this is still not what is expected of a 5* hotel. I think it should be honestly advertised a 3/4* so that people know exactly what they are paying for. Food was ok but again not of the standard I would expect from a 5 star hotel. Services are very bad, staff not trained and dont have any clue for hospitality at all. I never seen similar conditions. I dont recommend you to keep it in your respectful list of hotels. High pricing but zero servicing !!!!! But the drawback is that with the exception of three or four, the staff are a miserable lot: they dont smile and they dont seem to want to be there. We didnt see any English were at the hotel and many of the staff (even the greeters and security dont speak English and with a very unhelpful receptionist. I was so dissappointed with the service I received at this hotel across the board starting with the reception to the room including the service in the restaurant. this hotel should be three stars and not fiveIn most 5 star hotels, your needs will be taken care of.