Good hotel and really good staff..had some issues with the my reservation but that wasn’t the hotel fault.

The hotel is very poor, rooms are old.. After check in at 3 pm, we found sheets, pillows and bed cover are dirty with previous guest smell on it. We had to fight at 10 pm to change sheets after calling reception 2 times I found lepers in z room.. Old furniture Rude and unprofessional staff, they treat guests as if they didn't pay for their stay. Food and drinks are extremly baaaaaaad.. Don't go there if u don't want to ruin yr vacation:(

The hotel is very poor, rooms are old.. After check in at 3 pm, we found sheets, pillows and bed cover are dirty with previous guest smell on it. We had to fight at 10 pm to change sheets after calling reception 2 timesI found lepers in z room.. Old furnitureRude and unprofessional staff, they treat guests as if they didn't pay for their stay.Food and drinks are extremly baaaaaaad..Don't go there if u don't want to ruin yr vacation:(

The day of late arrived in Hurghada and late check-in the hotel, but the recepetion cannot find out the booking reference number from Hotels.com, and my mom and me were exhausted at lobby for around 1 hours waiting. After the long time of waiting, reception still cannnot track my booking data, but finally accepted me to live. However, I cannot believe the room do not equipped hot water shower , my mom travelled for 24 hours from the long distanced of Taiwan, and the frist nightof stay cannot have the good shower... I immediately called the recepetion to fix it out, but they could not, while I asked recepetion to pick up the new room key to us tmw morning, and the reception said YES. BUT, the day I waked up, they still drived us to the reception to wait in the cold windy weather outside, while we finally changed the new room, but still no hot water, and the reception tried to leave us. Cause the RECEPTION said they had a lot of customers need to serve, he didn't want to serve only us.... I cannot believe this situation happend, if the recepetion cannot help us, how could he help other customers???? And than we changed the three times for the third room in the end. The recepetion didn't give us any good atitude, no smile, no help at all.

Ok, service really bad beach not so clean food is bad, and not clean, if you are looking to try the Egyptian corruption experience this is a right place, u have to tip everyone to get by, I know the hotel rates are low but there are 100 cheaper better place

Ok, service really bad beach not so clean food is bad, and not clean, if you are looking to try the Egyptian corruption experience this is a right place, u have to tip everyone to get by, I know the hotel rates are low but there are 100 cheaper better place

Very nice and very clean resort with friendly staff. Fresh food always, grills in front of you every day. Even WC got personal attendant, Mr Ibrahim was for ladies, and he was just amaizing to make sure place is spotless. Nice holidays

Excellent value for money although average all inclusive packagevery nice animation team specially with kids