Clean and quiet. No hot water in bath, unless you run the water for some 10-15 min, just wasting precious water

The rooms were Big and confortable.. the personal was very kind.

I stay in Springhill a lot and the staff at this location was VERY accommodating, friendly and efficient

The service was great. Everyone is very nice and helpful.

I worked in hospitality for many years ..,...this property is maintained at a Marriot standard service the same everyone super friendly breakfast is good pool is open late nice gym

good

I liked everything about It, I liked It soooo much that I stayed 2 more days

Very nice rooms. Pool could have been a little cleaner but overall it was pleasant

Shoulda listened to the many reviewers who rated this hotel 6/10 and warned of sub-par amenities, but I took a chance. Our 5 person family (16, 10, 8yo kids plus hubs and I) needed something close to Fresno State, a Petsmart (dog hotel) & the freeway. The Springhill Suites fit the bill & was reasonably priced. When the room I initially booked wasn't available, I was immediately contacted by the staff to ask me if I was interested in any other rooms & I appreciated the very thorough communication instead of them just waiting til I got there or canceling the reservation. Another kudo point I'd like to give them is their prompt room turnaround. Check in isn't until 3pm but my room was ready at 10am which really came in handy! The front desk is really friendly, accommodating & personable, which goes a long way for me. Unfortunately, although I really liked the customer service, I can't say the room itself met the high standards of the staff. While I can agree with most reviewers that the size of the rooms are GREAT for larger families, the overall comfort is lacking. Our room on the 2nd floor had uneven, squeaky floors, the beds were very uncomfortable & bouncy w/ dirty mattresses & tattered fitted sheets that wouldn't stay on! The bathroom shower head is the handheld kind that wouldn't stay put & kept turning toward the wall...it's so tall that my younger ones couldn't adjust without help & tub wasn't very clean either. My 5'10 teen son stayed on the long couch & said not comfy

This place charge $10 for parking per day! Breakfast is very limited and the staff seems unhappy working the breakfast bar. Front counter staffs were friendly and helpful. Great thing about this place is they have a heated pool and jacuzzi with bathrooms. Downside, you have to ask for towels every time you use the pool and return them to the counter. (Pool close at 11pm, 👍)

Friendly staff and clean and comfortable

The hotel was fine for a few nights stay. The beds were comfortable enough and the room was clean.

Toilet issues. It wasn’t working. With the first flush it started to clogged up. ROOM 318.

Very nice staff

Great service Great staff Great food Great experience

The night staff were very friendly. The beds were comfortable!

Location

Perfect for family of 5.

We were there with a baseball team for the Savannah Banana game. Prior to arrival one of the parents tried to get us corridored off into a separate wing to spare anyone from kid noise but the hotel refused. Then the manager and very elderly security guard had zero patience for kids making noise and having fun. Their pool hours were 6a-11p and we were beraded by the guard twice for kids laughing and splashing around in the pool prior to 10 pm.

We came with a large group for a Savannah Banana group. Families and kids. We called a week ahead of time to request families be put on the same floor. The lady wrote names down and said they would try their best but to call day of check in to remind them. 3 families checked in and got 3rd floor. They said to tell the rest of the group 3rd floor. I check in 5 minutes later and the man said 3rd floor is full to capacity. I asked for 2nd floor, he said full. Puts me on 4th. Several families check in later that evening and all got put on floor 3 and 2. Also, the suddenly tell us the pool is closed and we aren’t allowed any towels. I talked to front desks and told them I feel like they are keeping us from pool on purpose, suddenly 10 minutes later pool is back open. The staff wasn’t the friendliest. It was a full hotel because of the game and several large groups, and I don’t think they were prepared.

Good

Friendly staff. Location was easy to get to.

Customer service was awesome. Rooms were great. Nice size.

Everything was fine. The hotel was clean, the breakfast was good and the bed was comfortable. Only problem I had was when taking a shower, no hot water.

Fast and easy check-in, friendly and helpful staff, clean room, decent breakfast.

Comfortable room

Arrived by midnight and found out my room, reserved under my name, was given to someone else, so it took the front desk clerk at least 10-15 mins to fix the issue. Next morning, ready to shower and there is no shampoo or conditioner or body wash. The person at the front desk said he was too busy, so I should wait or come and get it myself. Air conditioner control wall screen was dirty/greasy. Was automatically charged for parking when I had no car. Front desk clerk should have asked me when I checked in. Awful experience.

Music was low many complaints about our room had to switch rooms at 10pm . Also so many roaches in our room it was disgusting.

Nice location

They didn't really make it clear upfront that they charged $10/day for parking. A bit of mold in the shower soap dish, and the light switches were hard to find on some lamps. Otherwise very nice, and they didn't charge for the pet we had in the room (more than off-sets the parking charge!).

Easy to find, quiet not to craw. this is a safe place to park

Clean room, clean bathroom (very important). The door handle to the bathroom was broken, so the bathroom door didn't lock, which made it open to unfortunate incidents with a curious toddler. The staff was extremely friendly and helpful and the parking was great.