I booked this property due to an unexpected disruption in my flight plans and had to stay the night near Dulles. The hotel was close to the airport and provided a free shuttle, which was convenient. However, the hotel is located in a light industrial area, which didn't really offer much other venues to explore. The hotel is about a 5 minute drive from the Metro, or about a 20 minute walk. There was a shuttle to the airport, and a shuttle that picked up / dropped off around the local area, including the Metro station. At the hotel itself, my room was quite modern, and relatively spacious. It was clean and comfortable. The hotel also boasts a relatively well-equipped gym, which I appreciated. The wifi was good, but you needed to be a Marriott member - it was free to sign up, but it was just a bit annoying to get all my devices onto the network. The only challenge I had at this property was the shuttle. The front desk told me I could only book the shuttle 2-3 hours in advance, and not the night before. That was a bit inconvenient. When the shuttle did arrive, I couldn't hear the driver make any announcements, which caused me to miss my shuttle even though I was waiting in the lobby. Having a designated waiting area would have been helpful. Overall, a generally good hotel. I'll have to be more careful with the shuttle next time.

Staff make a difference at this hotel.

Carpet old and dirty

Not satisfied

Great customer service

Very clean and good

Bar closed. Not told.

The hotel itself was great, ideal for an overnight after flying into Dulles from Switzerland before flying to Dallas the next day. However, the problem was pricing. The Hotels.com app showed a $118 special deal rate, with breakfast for two an additional $8, ending at $126 plus taxes. This somehow became $151 plus taxes and ended at $145 after $25 in rewards cash was applied.

This hotel doesn’t deserve the “Westin” brand name. Terrible service and it’s physically in a terrible condition!

Staff was friendly and helpful

Customer service In concierge is very good.

Very convenient property for travelers.

Super comfortable room.

Very friendly staff, good breakfast. Rooms are relatively large. Easy to access to Dulles Airport

Beautiful and clean

From checking in, to our checking out, the process very seamless, convenient process. Our meeting with the front staff MATT was absolutely amazing. My family and I will definitely come here again.

It was an excellent stay for me and my family. I would recommend it for anyone travelling in the area.

Location and transportation to the airport.

So I’ll stop getting the Email

It was just as average , toilet does not work properly, reception does not tend to your needs right away.

Wonderful, clean and relaxing property. Matthew provided excellent customer service. He is very personable and is an asset to Westin.

Pretty good for a quick stay to fly out of the country.

Close to the airport, Clean, Good Service

My room was fine except for someone's dirty nightgown left behind by housekeeping. It was soiled and ugly - I called the front desk and they had it removed. Feel like I should have gotten some compensation.

No problems whatsoever. Very solicitous of customer.

The room next to us was loud. They kept us up for about one hour and then got quiet.

Great place to stay, pet friendly

I do not know where to start. It began with couches in the lobby thare dirty, torn and quite dated. The only decent thing about the hotel were the WONDERFUL cleaning staff and great shuttle drivers. Overall, the hotel needs MAJOR updates and repairs.

Very nice and accommodating.

Close and easy access to IAD airport

Good

Excelent