In need of a facelift - carpet stained, baseboard missing, some dishes in room missing, they painted cardboard to cover a hole and put a grill over it. There isn’t enough seating for breakfast. People sitting on floor. Why is it a new thing to charge for parking? It’s ridiculous.

We stayed a few days here in Glenwood Speings and had a great time. The property was clean and the staff was friendly and welcoming. Traveling here made us feel safe…and comfortable. And that matters

It was very nice hotel with kitchen, perfect for the family

Very clean and very nice hotel. In perfect location.

Really nice room. Friendly staff. Quick drive to downtown and to hot springs. Lots of shopping around also. Lived our stay.

Great place but no water offer in the room.

Friendly people, clean comfortable rooms and common spaces. Great stay!

When I check in they tried to give me a regular room and I show them on my app that I booked king size room because my husband needs a roll in shower.

We stayed in a 2 bedroom handicapped room for my husband. It was perfect. For people with disabilities that need a hoyer lift to get into bed, these beds had an open space under the bed instead of a platform which was super helpful to get him into bed. I was super impressed that this hotel is very wheelchair accessible.

Overall, our stay at the hotel was pleasant. The fact that it's pet-friendly was a huge plus for us. However, we noticed that the cleanliness of the property could be improved. On the bright side, the hotel is situated in a fantastic location. Additionally, the complimentary breakfast had a wide assortment of quality items and added value to our stay. One issue we encountered was during an emergency when we needed ice, but unfortunately, we were directed to use the ice maker in our room, which was not feasible. Despite this, we appreciated the efforts of the staff and enjoyed our time at the hotel

We arrived after 4pm, but our room wasn’t ready. However, the front desk staff was really accommodating & apologetic while we waited. My one issue with the property was that a lot of dogs were staying there. I’m a dog person, but the side doors and stairs were dirty & smelled like dog. I felt the same way about our room - it was dog stinky. Also, the nightly parking fee is a bit excessive for a hotel located outside of town.

Great place

The lady in front desk was extremely friendly and ready to help. The hotel is fine and there are none significant cons.

Great location

Great place

Very comfortable stay. No issues. Thanks 👍

New, clean, great room with kitchen, very comfortable bed, no problem with getting a late checkout, good breakfast included.

Everything looks good, the person at the reception was very good, very friendly

Hotel was super clean and the staff are very friendly. We brought our two dogs and everything was easy. We had a 2 bedroom suite which was plenty of room for 5 people and 2 dogs. The breakfast was great, too — much better than most hotel breakfast buffets. The pool and hot tub were also great and hiking trails were across the street. We would definitely return!

We loved the Hotel, however, the breakfast was not great. But our hotel room was hotel was fantastic.

Nice room; large and comfortable.

Not enough parking and Staff inconsiderate. At check in the girl gave the guy before us a whole run down explaining services available, smiling and laughing. (Flirting?) For us i had to ask about parking and breakfast, at that she basically just pointed to each area, no smile. I could not get any cell service inside the hotel (Xfinity). Not sure if that is a hotel issue or not, but for that reason alone I will not return. The bed was way too firm for our liking. Breakfast apparently ends at 9am, we walked in at 9 sharp and the front desk girl said “go ahead i think there is still some food left.” Then the clean up girl started running around the breakfast area stating “no more waffles we are closed” and as soon as i walked through the doors to my table she slammed the door behind me. Meaning if i forgot anything i was out of luck. She proceeded to stare at us and one other couple as we ate, i felt very uncomfortable and left quickly. At over $200 for one night stay, the experience was not good.

Booked through hotels.com and balked at the $455/night, but this was where teammates were staying so was important for my son. Saw a max room fee of $360 on the room door and inquired at the desk if I was overcharged. After talking, I learned that there was a $180/night rate for riders in the HS MTB State Finals. Marriott was open to give me the correct rate, but couldn’t as was booked through third party, whom they indicated was through Expedia. They said if I could contact them to get confirmation , then she could update the charge. So I first tried going through the Expedia automated service, which didn’t recognize my reservation. Then tried Hotels online service help and couldn’t pull up this trip. Attempted to find customer service number but the two I found online didn’t work. Never again, lesson learned.

We enjoyed most of our stay here. It was the second time we’ve stayed here. Parking is an issue in the evenings. Our bathroom plugin malfunctioned and it destroyed my expensive flatiron, they would only give me points on my account to compensate me. I don’t have an account so this didn’t really help me.

Very nice area.

Bathroom and fitness room needs to be cleaned or updates also the poverty parking lot space are not enough

The people working at this property were great, but the rooms had an unpleasant odor and smelled like a wet dog. I understand that you are a pet friendly property, but when I asked if you had a room that would accommodate a person who is allergic to pets, I was told that you only had pet friendly rooms. We have stayed at this property many times, and loved the hotel and the location, but the rooms this time were run down, the towels were old and the fabric furniture needed cleaning. There was also a large group attending a conference, so even breakfast was difficult. It was so loud that you couldn’t hold a conversation, coffee was almost always gone and it was hard to get any food.

They fixed the parking issue. Everything else is great.

The room wasn’t cleaned the first night I was there. Luckily, I was only there for two nights and it was only me

Shower backed up

Room #202---Filthy, run-down, and uncomfortable room. The pull-out sofa was unsleepable. Had to go to Target to purchase a blow-up mattress due to the 1" flat pad/mattress on the sofa had bars digging into our backs and was so filthy we did not want to sleep on it! The entire room was dirty. Floors had crumbs. Wall plates and doors had black grime. Purchased cleaning wipes and cleaned the room myself. On top of paying an additional $12.00 per day to park?! Never heard of such a charge. Stay somewhere else!!

I didnt like that there was just one elevator. But customer service was great.