We’ve stayed at this hotel many times, appreciate the location, separate bedroom and the appliances in the suites. Staff are pleasant and helpful. We travel to Chicago for opera, museums restaurants and to see friends.

Elevators HAVE to be improved. The waiting time is just ridiculous.

The pros: All of the staff people I encountered--from housekeeping to front desk to valet--were lovely and helpful. The location is convenient. The cons: You will wait for an ETERNITY for an elevator to your room. (This is especially problematic if you are trying to get to a work appointment on time or waiting with young children.) There is siren noise all night long (it's even loud from the higher floors). The complimentary breakfast was largely inedible. The hotel and rooms are only moderately clean. We had an ADA suite our first night (it was the only room available when I booked). I don't currently need any ADA accomodations, but I noticed many features of the room that would have made getting around challenging for a person who used a mobility device--including the fact that the clearance between the window and the foot of the bed was barely 18 inches wide. All of the artwork had been removed from the walls which made it extra sad. The AC/heat unit leaked and left a huge puddle on the carpeting. We moved rooms on the second night to a regular suite and it was much better/cleaner, but still not great. If it had been more reasonably priced, the value might have been okay, but for what we paid it was ridiculous (even for a large city). I would not stay here again.

Location was ok. Bit of a walk to the River but no big deal it gives you a chance to view the scenery. Close to Restaurants Shopping and Bars. As everyone mentions the elevator service is terrible. Hotel is a bit dated bit our room was cleaned everyday.

Great location, kitchen facilities are helpful. Breakfast was good but a lot of bugs flying around the food. Kids loved the pool. Wait times at peak for the lift was crazy but its well documented Our longest wait at 8.45am was 20 minutes.

The location of this hotel is great, and the room was clean but outdated. I stayed in this hotel a few years ago and had a good experience. It appears that it hasn't been touched since then. The hallways were dirty and cluttered. The first thing that struck me was how dirty the room doors were, and they appeared as though they had not been painted since the place opened. The breakfast in the morning was good and had a lot to offer. I read a lot of the negative reviews on the elevators. The waits were a bit long but not as unreasonable as some said. Overall, I would say this hotel is fine for an overnight stay due to its location. I would not stay here for multiple nights.

While we did not get the lake view room we’d reserved through Expedia, our city view room was acceptable and the price was adjusted accordingly. We didn’t spend a lot of time in our room, but it was comfortable and the location downtown was great. Breakfast was included and a good start to the day.

The elevators are a nightmare. Expect to wait up to 30 minutes to get from one floor to another. The pool was disgusting and needs a serious upgrade. The surrounding pool deck was covered in hair and filth and the floor was destroyed and disgusting. The rooms and staff were nice but not worth the money AT ALL.