Lovely hotel and staff, nice variety of food and entertainment. Could be a little cleaner

not very clean; noisy; restaurant and food low to med quality

bad room condition and bad reception.

Location very good only a few miles from the main market. Beautiful scenery and clean pool. Rooms were not the best n could’ve done with some refurbishment, shower water pressure was low as well.

The worst experience i've ever had. The time i am writing this review is 11th night and i booked 14 nights. Just a little warning, this will be very, very long review explaining my solo traveller experience at the Sunny Days El Palacio hotel. To be clear the reviews from the last year are not relevant at all to this date, i will explain why it is like that, later in the review. So i arrived to the hotel may 2 at 4am. Check- in went good and i got a key. Luggage was taken by service men and delivered to room while explaining where is everything. I come in the room. Sheets were used, towels were black from sand and it was really dirty (didn't care so much, just wanted to sleep for few hours). The safe did not work. In the morning i went to reception and told that i have a problem with the safe and it is not working. Receptionist says he will send someone right away to fix it and i believed him and went to the room to wait for the fix. After 1 hour nobody came. I call reception and after 5 minutes somebody comes and fixes the safe, the battery was dead (notice i had to ask 2 times before anything happened, this is important and i will explain later, why). They changed to the "new" battery but it did low battery alarm straight away. No worries, still working at the 11th night. Look at my pictures attached to the rest of the review.

Lovely resort with all facilities. Pleasant staff. Right on the beach. Slight trouble now and then with language, but overall a very good experience.

Everything was good , thanks Mr/Devid, Mr/Islam , Mr/ Mahmoud

Dear Expedia Responsible, I am İsak Kohen. The details of my Booking are at the end of this letter. Foremost, I would like to thank you for the following system that Expedia is achieving regarding the happiness of the clients that chose their Hotel through your company. We are using the Expedia offers due to the highly reliable reputation and their professional recommendation. We are trusting to any hotel that is in the portfolio of Expedia and are sure that we shall not have any unpleasant surprise. I am very sad to say that Sunny Days El Palacio Resort & Spa , was the most unpleasant , awful and disaster stay that we had in our life. I would like to rank out few unacceptable service and experience that we had in this Hotel. INFECTION: 1. One day after the arrival first myself and one day later my wife had a very heavy Intestine poisoning. We had a total watery diarrhea with heavy body ache and weakness. We noticed that during the same days some other families faced the same situation. It was not a subject that we could prove with laboratorial research results. 2. When we have shared this horrible situation with the Food and Beverage management, they were apologizing in a manner like it’s a very normal situation. Just showing a fake interest and protecting themselves just with one word “we are sorry “ 3. During this period they were showing a deep regret but when we asked them from the morning to boil us potatoes for the dinner, they forgot and apologies by

Will not recommend it, room had separate beds, bedding old and not properly cleaned, same with the bathtub. Wi-Fi is horrible and even when I paid for extra, it was not good. The food not high quality but can be eaten. However, the facilities are great, pool and beach are fantastic!! So it’s not bad at all but the rooms need a simple upgrade.

Much better than some reviews would have you believe. Staff friendly and helpful. Rooms clean and comfortable. Food edible. The only downside are the very small plastic cups used for the drinks- not eco friendly. There are a few sales people trying to get you on trips but you can bargain them down or book yourself online. The Wi-Fi is rubbish almost non existent. Russians are the most prominent group

Hotel grounds is beautiful swimming pool is very nice. The only thing is the rooms is very very outdated and needs big remodelling and the food was not to my taste

Old vision,

The place is good and services are good too. There is a sense of generosity from the resort to the guests, and staff very friendly and kind including law enforcement who patrolled the resort they were very helpful and professional. You will definitely feel safer there than in the west. The only problem was the plumbing issue in our room, the water tap wasn’t functioning perfectly and the cold/hot water in the shower was messed up.

This is probably one of the worst places to stay at. The receptionists seem overworked and understaffed- they try to work fast and not do the job properly. Had to come down 3 times for my room key to work. The hotel is outdated and the room has everything broken. Pipes were leaking, doors wouldn’t close, AC not functioning. Do yourself a favor and pay a few dollars more and stay somewhere else. Just read the other reviews —- this hotel was one of the worst hotels I have stayed in! 1/10!!!!!

The first day they gave me aroom key with someone inside then they gave me a wrong type of room after 3 rooms finally given my room, the wash basin water knob was bad but after asking room service it was fixed, at night when my driver came to pick us from hotel he was not allowed to enter the parking lot so we walked out to the gate which was about 300 meters away where the security personnel had bad manners and raised his voice on me too then police men calmed me down and promised to take care of it, next day had a meeting with the manager who apologized and promised that this will not be repeated again but at the next day they gave my driver hard time again. The food was not as good as it was supposed to be according to the hotel rating and was not allowed to take breakfast to my kids in room. Rooms and toilets are not as clean as they have to do

Looks very nice, but is very old version and total old furnished, everything in the room is defect and not clean,

Good value for money. We enjoyed our stay

It was fine

Nice place , great staff and management

Nice place , great staff and management

Property disgusting they have Cucaracha they have ants Steph is just hungry for money they only serve you if you tips them if you call for anything from housekeeping you have to call 67 time before you get it the bathroom is disgusting the shower they had Mold the water pressure is terrible the fridge and that the furniture is broking dirty I would not recommend this hotel to anybody

Excellent everything perfect

أعجبنب العاملين واحترمهم وذووقهم العالي بداية من قسم الاستقبال الى قسم النظافة ممتازين في التعامل والأدب والاحترام والذوق وسرعة التعامل لم يعجبني عدم تنوع الطعام وعدم وفرت المشويات

أعجبنب العاملين واحترمهم وذووقهم العالي بداية من قسم الاستقبال الى قسم النظافة ممتازين في التعامل والأدب والاحترام والذوق وسرعة التعامل لم يعجبني عدم تنوع الطعام وعدم وفرت المشويات

The eating was not so good.. The food was like just for kids. Too much people in the restaurant. If u don't come at first u don't get nth The bathroom was dirty and old I spend everyday my money outside for eating even I have all in booking Any way I don't choose this hotel für next time

Very poor customer service, rooms where not clean at all nor food I find it very hard to believe that this is a 4 star hotel. I found the food tasteless and found stone in my food several times I was very disappointed in the overall experience.

Very poor customer service, rooms where not clean at all nor food I find it very hard to believe that this is a 4 star hotel. I found the food tasteless and found stone in my food several times I was very disappointed in the overall experience.

1st the rooms was dirty and the bed omg old and uncomfortable and pillows was looking so dam yellow and the AC is not working

My favourite hotel, had a good time

it was so amazing stay & this is not the first time to be in sunny days , i think 10 times because of lovely lagoon & amazing staff & specialy animation team so friendly & helpful, spending the vaction

THE WORST NASTY CUSTOMER SERVICE EVER ABSOLUTELY DEFINITELY POSITIVELY FILTHY NASTY HOTEL SUNNY DAYS FILTHY DIRTY AND ESPECIALLY THE ROOM AND BED SHEETS AND BATHROOM ESPECIALLY NASTY SPOILED FOOD LOUZY RECEPTION CUSTOMER SERVICE EVER ROOM 3309 VY PHAN LAI & LOLA HARGRAVE