OK

Staff was very friendly. The beds were comfortable. Bathroom was small and without an exhaust fan which made room humid. The floors were very slick especially after shower.

We were upgraded to an oceanfront room on the top floor at a discounted price. Well worth it. Bed was amazing. Restaurant on site had okay service. Despite the resort fee, we were asked to pay &25 for umbrella on the beach. I found this unacceptable. The manager Melody was very accommodating in extending our check out at a discounted cost. Overall a good stay.

It was good. Thw only issue was the guy at tje front desk who ask me to pay (again) for the room and deposit even when I show him i had already paid. Also he told me that I have no room reserved, even when early i filled all the forms

Rooms are old and in a terrible condition

Hotel was fine; good service.

I enjoyed the ambiance of the hotel. It looks beautiful and not so packed and overbearing. The pool and beach was nice and peaceful.

Construction on both sides of hotel. It was tolerable, but I was aware of construction before I booked. It was fine for me and my husband, but I could see how it could be extremely disruptive for others.

Noise, expensive and overrated.

Very good location, nice stuff and very clean.

The vibes are amazing and the property is clean and modern. Restaurant and bar and coffee shop on site. Private beach access and pooo has a DJ.

Place needs to be renovated, not 4 stars hotel for sure!

Great

Stay 2-3 times a year

I appreciate the staff they do the best they can to help you even if it goes above what they’re trained to do. The cleanliness of this building and the rooms was probably the highlight of our stay. I usually do a quick wipe down of any hotel room i stay in and i was pleased to see that most of what i wiped was already clean. Also the housekeeping staff was so friendly they truly made our experience great. I wish i had names unfortunately I'm bad with names. The valet staff were also all friendly every time we had an interaction with them. I really do applaud this hotel on the staff they hire they are all great people and a good face for the company. A few things i didn’t appreciate, first being the AC unit in the room. Im not sure if it was just our room, but it takes hours just to cool the room up and there were a handful of times where we left the room and came back to a really hot room, the ac would stop working completely and turn back on randomly after we try for 20 minutes, and then take another few hours to cool the room up with all doors and shades closed to cool up faster in about an hour and a half-two hours. Another issue for me is that theres no lock on the bathroom door, if i knew this i wouldn’t have booked at this hotel. Something else i didn't appreciate was that you weren’t up front with the fee’s on Expedia. Instead of charging people resort fees when they come in just put it up front. Its shady and its one of the reasons i wont book here again.

Very clean and great employee service

Many area's of the hotel had been dirty. Communicated with staff about getting room cleaned and extra towels as we are a family of 5, it took multiple efforts to get this resolved. Food services inside the hotel had been an okay experience, the pool service was terrible, beach service almost non existing. Customer service was lacking, fake friendly and it showed.

Hotel clean everything good

Great place and friendly staff members all over the property.

Staff was so welcoming and friendly especially Isaac at the beach. Everyone was wonderful and seemed to go out of there way to make our stay fabulous.

Really nice hotel on the beach. The property is beautiful, clean, and the food was great. Additionally the staff is great. The only downside is the bathroom in the rooms. I’ve stayed here twice within the last 2 years and the bathrooms need a serious upgrade. The bath has cheap shower fixture, the sink was re-painted, but only over surface scratches. The toilet had the same thing going on with patches of paint to cover up previous damage. The tiles were dingy and the toilet paper holder was extremely flimsy.

Im really like the hotel it was great the room very nice the workers there are so friendly and respectful everything it’s amazing i recommend 💙💙

The hotel was great. Clean, accommodating and the staff were friendly. I stayed with my family; kids 8 and 19. We enjoyed it.

Family holiday, room good although beds uncomfortable. Service at the pool poor

Complete lack of work ethics from the staff. Very lazy and rude service for the most part. Always something small going wrong several times a day. Incidents too numerous to cite all here. Being kept waiting for more than 10 minutes by the staff at the beach as they chat and laugh with their colleagues, Being yelled at by a chamber maid, not being given vouchers that were promised, staff refusing to send food upstairs, and it goes on and on and on. Iron broken in the room, having to call twice for small room requests. The whole staff lacks professionalism and is just not doing their job…. They have lost control on this hotel and it shows.

So clean and staff are very friendly and helpful!

The location was perfect, the room was too cramped for 5, and the bathroom was very small. The finishing in the bathroom was very messy and the door had plaster all Over it. It was disappointing that it was like this. The staff were very helpful. I am disabled and use a scooter and I could access all areas which is really good.

I really wanted to love this property it it was just okay. Very basic, no entertainment, and the rooms were extremely plain. The staff however are a gem to this establishment.

Hotel reception desk-no name tags,nor did they introduce themselves upon arrival Hated the dark, barely lit hallways and slip and fall shower. Female beach waitress &Lucas @bar-amazing. One & Done!

Reception acknowledged that we were having VIP benefits. We did not get a room with good view or any upgrade. Quite disappointing

Everything was perfect.

Great place