Excellent staff !! Wonderful location

A lovely stay in a beautiful city! Top notch breakfast and staff. Recommend highly!

Hotel was OK. Good location and good breakfast. Bed was comfortable (ish) but the pillows are typical of Europe…..thin and unforgiving with no support. No plugs either side of the bed which made phone charging a pain. Shower was poor. Difficult to control hot/cold and the main head didn’t work, so resorted to using the handheld at chest height. Overall it was OK but can’t say I’d overly recommend it.

My wife and I thoroughly enjoyed our stay at Hotel Rathaus W&D. All staff we encountered were friendly, helpful and acted professionally. Our room was wonderfully appointed, stylish, spacious, clean and comfortable. Toilet, sink and shower area is wonderfully designed. The street in front is fairly quiet and pedestrian friendly and the neighborhood has a mix of retail (including 2 nearby grocers) and apartments. We used the nearby tram daily to reach Vienna's city center (though this distance is also walkable). This hotel was an excellent value and would highly recommend. It is a smaller hotel in terms of number of rooms and has a single small elevator for guest use. Be sure to enjoy a glass of wine at the hotel's bar poured by one of their knowledgeable staff.

No AC. Catfish.

Hotel was as advertised. No surprises. One problem in our room was no outlets near the bed! The restaurant’s breakfast was a little pricey. It was a good spread, but If you wanted just eggs you still paid Euro 20! Very helpful hotel staff. When we asked for a coffee maker in our room we got it right away. Our TV did not work for the first couple of days. Problem with the cable.

The staff at the Hotel was very caring and helpful! The breakfast was amazing and would be hard to beat from a more "up-scale" Hotel. The coffee, oh the coffee is the best ever of anywhere. It was great staying there for two weeks 50 years ago and even better this time with a 6 day stay!!!

This has been my go-to overnight in Vienna for a year and I’ve spent thousands of Euros staying there these twelve months. It’s changed. The personal and friendly staff have been central, the local food specialties, especially the wine, make the place special. First they eliminated free tea and coffee if you skip the breakfast—it was a sweet way to make the lobby social and to grab caffeine if you skip the breakfast—and did not replace this with the in-room coffee/tea service that is really standard in even middle-grade hotels. But the rude treatment by check-in staff is what did me in for this hotel. It began as a misunderstanding (probably language-based) on check-in and I confessed my irritation, and after that I just felt terribly uncomfortable there the whole time. I found myself avoiding the room because of the awkward feeling with the new staff. It was a genuine crash of a yearlong love affair with this place. The others in the chain (Salzburg) are still FABULOUS.

1. Room Design choices: fun furniture, cozy bed, modern looking bath, even room names. 2. Breakfast: fresh, tasty, healthy, customizable. 3. Staff: very friendly.

Fabulous location, friendly staff, and the room was a great size and layout. Would book again.

The hotel was generally ok. The room I was in looked a little “worn out”. Paint was badly scuffed/chipped in various places and just looked a bit tired. But, staff was fantastic. And, location was great.

Central, clean and friendly staff

Very nice hotel, stylish and reasonably price, in a non-touristy neighborhood that is still close to attractions. Staff is extraordinary and the breakfast terrific if you like to eat a lot. Specializes in relationships with local and regional vintners and also butchers, cheese makers, everything.

We will definitely stay at the Hotel Rathaus again. Great "hidden away" location in a wonderful neighborhood that's close to everything but not in the middle of the touristy chaos. The staff was so friendly and helpful.

Great hotel, nice location. The room was big, and the interior fresh and new, even tho the building seems old, everything was well kept and fresh.

My wife and I loved everything about this hotel and the girls at the front desk were very helpful and made us feel very welcome. There is nothing I can say was bad.

The hotel staff was amazing. Super helpful with issues we had with our luggage. They did everything they could to help us. Room was clean and comfortable.

This hotel was in an excellent location and was a great place to stay if you enjoy wine. We got to try all types of wines after exploring Vienna all day.

Great location and friendly staff. Lovely bathroom and shower!

This is the perfect place to stay in Vienna. On a quiet road away from the noise, yet 5-8 mins walk to the Rathaus Weinachtsmarkt and a similar distance to the U-Bahn for getting around. The comfort rooms are spacious and thoughtfully decorated. We didn't have breakfast but our friends were happy with the content and quality. Complementary Coffee is perfect! The staff are brilliant and couldn't be more helpful. I developed a chest infection in the twilight hours and was looked after with plenty of honey/Lemon. All in all, great place with good staff.

Great stay in Vienna. Staff were very helpful and friendly.

What a wonderful hotel this is. Although slightly out of town, it was very close to the large Christmas market and was well located to get around. A nice quiet neighbourhood so no loud traffic noise to disturb. The staff were so friendly and attentive, helping us with anything we needed. Would definitely return and recommend.

The staff could not be more friendly and helpful. They were great

Close to the Ring.

Excellent and friendly service combined with comfortable rooms makes for a very relaxing stay. Location is excellent for exploring the city with trams and buses near by.

Not what I was expected

Way more than just a hotel in Vienna! This place has it all: hospitality, comfort, and a staff second to none. From making lunch/dinner arrangements, to assisting with transportation, to a personal city guide and last but not least friendly company at the bar . . . Hotel Rathaus Wein & Design, our trip to Vienna was flawless and amazing because of YOU!

Excellent service!

We stayed in the loft apartment which was a fantastic room. However at well over 300 Euros a night, breakfast should be included. Come on! Liked the fact that the room was plastic-free - all bathroom toiletries in glass bottles and a glass carafe of water left for us each day. Lovely roof terrace.

We stayed in the loft apartment which was a fantastic room. However at well over 300 Euros a night, breakfast should be included. Come on! Liked the fact that the room was plastic-free - all bathroom toiletries in glass bottles and a glass carafe of water left for us each day. Lovely roof terrace.

I came because of the high rating and was surprised to find semi old hotel,

I came because of the high rating and was surprised to find semi old hotel,