Very very nice hotel with wonderful service from staff. Guests can enjoy free breakfast, icecream, yakult, night noodles, sake and onsen in the hotel. Would definitely visit again for next ski trip

The inn proprietors were exceedingly helpful, friendly and kind. We felt very welcomed. The onsen bath was beautiful and very relaxing. They provided some nice spa products that I enjoyed. The breakfast buffet was delicious with many local products used. Dinner at the restaurant was colorful and delicious. We thoroughly enjoyed our stay.

the staff were exceptionally friendly and helpful. and rhe room and facilities are impeccable. will definitely visit again

This was one of the most extraordinary experiences I have had traveling!! The staff was extremely kind and thoughtful and it felt like staying with family. We were looking for an authentic Japanese experience and this hotel exceeded our expectations. We were so sad to leave. We used the onsen everyday and enjoyed the traditional Japanese breakfast every morning before skiing. The location was great, and we will definitely be back!!!!!!!!

Amazing customer service. Employees go above and beyond to ensure your comfort and are so lovely.

We stayed over the new year, and during the January 1st earthquake. This was our first time visiting Japan and we speak zero Japanese. We are so thankful to have stayed at this hotel with such an excellent team. We have done a lot of travel and we mean it when we say the staff at this hotel were the kindest and most supportive we have ever experienced. They had portable devices to translate and allow us to communicate, as well as a great staff member that spoke English! We had many questions with our ski and snowboard gear delivery, ordering taxis, and helping identify a new route to get to our next destination with travel disrupted due to the earthquake that the team enthusiastically helped with. On our departure day we missed our shuttle pick up from the hotel, and Kenji kindly drove us 15 minutes to the Hakuba Valley station himself just in time to make our transport to Nagano! He was a hero to us, and this was just one of the great experiences we had with this accommodation. Also the restaurant and Onsen are excellent!

What an amazing experience. Extremely friendly staff that went out of their way to make our stay enjoyable. The onsen is a HUGE plus to help unwind from a day of skiing. One of the few that allows tattoos as well. Even my five year old daughter was able to enjoy it. Will definitely be staying again!

Our stay here was great! The onsen is AMAZING! Small room but had everything we needed. And free breakfast! The bbq restaurant in the hotel is so delicious! The staff especially made our stay so wonderful, they were so accommodating and helpful, we’d never experienced hospitality like it!