The area feels unsafe. Door was locked when we arrived to check in, staff were slow to arrive at the door. Staff were also not very warm, and a little sketchy/ unprofessional. Then, loud club music and ambulances all around made even nice conditions very disconcerting. Will likely never stay here again.

The coffee pot didn’t work. There were dirty towels in the hallway from 3 pm through checkout the following morning.

The WORST booking experience I have ever had. I arrived late in the evening, and was told there was no existing reservation for me and there were no available rooms, despite the fact I had deposited money when booking for the stay. After trying to sort it out with customer service for over an hour, I was forced to book a gross, low quality motel on the outskirts of town on my own dime that night.

Do not stay here. Very rowdy part of town. Very loud music and cars. Something shady happing…someone had been in our room watch the football game and took shower. The elevator was super scary and run down. You can’t control the temperature of your own room. You have to call down and have them adjust it for you. This is a Big NO.

The suite we stayed in was well designed and comfortable. The elevator failed once and was cranky in general. The suite could have used another waste can.

The staff was excellent

Traffic was very load on Saturday night Awful

The hotel overall was not bad. The suite rooms are huge. They advertised a restaurant and bar but the employee told us they did not have a restaurant but found out he was lying and didn’t want to cook the day of checkout and the bar because they were serving breakfast and the bar was very mediocre compared to the photos and advertisement. Valet is not 24hrs and you have to wait until they come back to work to retrieve your vehicle and they do not advertise that it is valet only. Rooms were huge but the refrigerator in the room did not get cold, no trash cans but one small one in bedroom, curtains were semi coming off, the club beside it played music all night, and the elevator needs some maintenance. Conveniently located 2 minutes from UAB which is perfect! They also sit on a strip that have a lot of eateries around them. Overall experience was not bad but just some minor adjustments need to be made. However, I would stay here again for the convenience of getting to UAB.

I should have read the reviews first. The hotel room itself was nice enough, tho not clean. Crumbs from prior guests snacks on the floor. A swimsuit top liner was abandoned by prior guests as well. No housekeeping service even on request. Elevator broken. Bar service limited. You can do better anywhere else

Only thing was parking. Was imformed upon arrival that there was valet parking which I wasnt expecting. Then in am there was no one available to get my car. I was told that I could take elevator to basement and get my car. I could have saved a little by not using valet and parked it myself, but wasn't informed. All is good now. Thanks

Valet parking staff was very nice and helpful but the front desk agent was very unwelcoming.

Staff was awesome very friendly

Loud through the night, front desk was not helpful, valet was great, couldn’t control temperature in the room.

Nice stay!! Would stay here again!!

I am a fan of Hotel Indigo. In fact, I stay at one whenever one is available. I booked this one based on the reputation of the hotel. However, when at 12 a.m. the street party was so loud that sleep was impossible, I regretted my booking. I called downstairs and the desk attendant told me that it was the "entertainment district" and the party would continue until 5:30 a.m. or 6 a.m. And, the fact that it was in this district, made the noise okay. Crazy. NOWHERE on this listing does it indicate the district or describe the CRAZY LEVEL of noise. Needless to say, we didn't sleep. Also we paid $38 for valet service and when we returned from our evening engagement, they were gone. That was too expensive for parking my car. It's really a shame that this hotel is a bad choice based on the noise level at night.

The noise outside our window was insanely loud ( a night club) and went until 2 am .. so we were unable to sleep even with a sound machine blasting. Also paid $50 for a valet, only for it to be closed when we got back to hotel at 11pm so had to park it ourselves and walk… which was just very frustrating after paying so much for one night

The waitress for the breakfast was RUDE & SLOW. She wondered around most of the time. They only had eggs and sausage. You had to push the up button in elevator regardless of where you were and wanted to go. The front desk staff was amazing. Oh and valet is 38+fees a day so 85 for two nights.

I stayed here probably 12 years ago. My other accommodations cancelled at the last minute so I remembered this place. Front desk was very nice and helpful. A service for her. As for the property, one of the elevators was down and the other one was sketchy. The property is still ok but it could use some updating. It's showing it's age. Still was clean and ok for one night but it's time for a renovation.

We didn’t stay longer than even an hour. It was not safe, unclean and shower and bathroom not functional. This is a one star hotel and not safe if checking in at night.

Definitely not what I expect from a boutique hotel. It was very old and renovations were done cheaply. The room was clean and the bed was comfortable. AC was great. Overall, though, it was disappointing. Would not stay there again.

Wouldn’t recommend

Front desk was exceptionally friendly as well as the bar manager

Had a wonderful stay.

Nice hotel but valet is expensive!

I love this hotel 100/10!!! The many food choices outside of the hotel are amazing!! The staff were polite!! They helped me with my every need. The street were always booming and having something going on and I love it !! Room 402 was a beautiful view of the 4th of July fireworks show!! I’m definitely coming back to this hotel!! Probably next week 😂!!!!

The shower floor and surroundings have stains and show signs of age. The room was ok, location was close for our planned trip, but the hotel is in need of some repair/renovation.

Wasn’t anything to brag about but it was alright! Can’t say that I’ll be staying there again!

Air conditioner was set on 65 but never cooled the room. Other than that, we loved the location and the vibe.

I like the hotel and the staff. I didn’t like that the elevator was broken and the ice machine wasn’t working on my floor. I didn’t have towels and face cloths in my room. But I loved the stay at the hotel.

The only negative at this hotel was having two double beds instead of queen beds!

I was displeased with the service of the waiting staff for breakfast. Otherwise the stay was pleasant.

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