Ubicación

great service and excellent location. This was my 2nd stay at this hotel

Great value hotel. Clean rooms, good service, and amazing location. Would definitely stay again

Room was loud. Housekeeping didn’t come before 4 PM. Blow dryer didn’t work. No hot water. In general room in poor quality. Front desk never answered the phone. Didn’t return my deposit when I checked out and charged me an extra 400$ for no reason. I caught this on my credit card bill and they said they’re going to fix it, but have not done so yet.

Muy amigables

Great service, amazing location and very helpful staffs. I had a late flight and they let me to stay a litter longer, I'm very thankful for that. Excellent room, very clean, I really recommend this hotel.

Serviceable hotel for a short business trip.

Under COVID conditions nothing is normal so the best you can hope for is a great staff, cleanliness and a good breakfast. 5 stars on all of those

Hotel with recente renovations. Good value

Its the second time I stay at Hotel Itaim, and I would definitely come back again. Excellent service, delicious breakfast with many different options and Ive had a really good time in the pool.Room is spacious, very clean and the bed is quite comfortable.Frigobar items are expensive, so I would not recommend having anything from there. In the overall, a very good experience.

Localization and Breakfast Very good atention during check in

Nice experience.

The hotel is a little bit old, but the staff is very good,

Breakfast needs serious improvement.

Asked for high floor and got only second floor because I booked through Expedia.

The location of the hotel is in a nice area within São Paulo. There are lots of good restaurants and shops nearby. However, this hotel is only one of many to choose from in the Itiam neighborhood. The price is reasonable, but in my experience comes at the cost of very poor housekeeping service and a disturbing desk staff policy where they let themselves into your room at 10 o’clock at night while you are sleeping to ask, “Is there is anything you need?” There are no safety bars/chains on the inside of the door so if/when they want to come into your room, there’s no way to prevent it.

Hotel is ok. Wi-Fi connection was really bad

it was so so, its hard order food over the room service if u dont speak Portuguese ,other bad things is hotel staff open your room without knock any time during the day and u wil be lucky if they clean ur room well on your stay

HOTEL BOM , EXCELENTE SUA LOCALIZAÇÃO , QUARTO CONFORTÁVEL E LIMPO , COM CERTEZA FICARIA NOVAMENTE

Location is excellent. Close to almost anything in Sampa. A Uber drive away.

Quick stay and everything OK. Very good location.

Dirty and old, just a fotos breakfast. Restaurant bar.

Very clean friendly staff and updated room. Very nice bathroom

I had a pleasant short stay at this facility. The rooms were clean and comfortable. The internet was a little slow and my colleague and I both had trouble connecting in the breakfast area.

Requested a non smoker room - was put in a smoker room. After complaining they changed. Rooms are nice for São Paulo and the rate. Wifi Connection is absolutely inadequate. Website to connect is very cumbersome. Then they give you 24 hours for free for a 3 days stay. Did not have time to complain (wifi was included in rate). Internet speed was pretty bad - 764kb download and 256kb upload. - almost like modem speed. They really need to improve this for a business hotel. Location is good - lots of restaurants and nightlife in walking distance.

Great place especially for the price. More like an apartment or boutique stay rather than a big hotel chain. Breakfast was good and in a great location. Ample wifi for skype.

Reserved a non smoking room with double bed. Checked in, got a room with two single beds, okay no problem. room is kinda of old but okay. unpacked. went to a meeting, came back room as full of cigar smoke, turns out im on a smoking floor, clothes everthing stinking of cigar smoke. so they move me, yet again ask for room with double bed, get two singles. okay, then air conditioner, is leaking water, drip drip all night and its not even that powerfull. food is awaful and i endedm on sunday night had an omelette i ended with with food poiseing which left me with fever and diarahea for three days and my stomach is still not right, at peak times during check in and out they have one person at the desk, waits are horrendous... stay very far away

what i expected

Cheap hotel with easy access to transportation

The only complaint I have is that the pool was not in service. I asked about the pool, but it was not fixed nor an explanation given for its not being in service while I was there, but I was only there one night. The room was large and clean and comfortable. The price was reasonable for the accommodations. The restaurant was very nice. There were at least two good, fancier restaurants nearby (one more conservative, one that was drawing a younger crowd). Overall I was very pleased. NOt many of the staff spoke extensive English, but we were able to communicate.