Received a message 2 days before departure to say I had been moved to a new hotel as there was a “breakdown” at the hotel. No chance to rearrange ( or offer) and was placed at Labranda Cocoteros. Not in the part of town I wanted and in very poor condition. Not a good experience

Apartment (B12) was very spacious and clean. Had ants in counter tops a lot but managed them with spray. Bedrooms and view fantastic. Another couch or chair indoors would have been very useful and there was plenty of space for it. Loved our stay, great location, sun loungers plentiful, pool great. Staff fantastic.

The rooms are very tired - bedsheets were fine. Towel change every day. We chose this hotel for a pool with sunbeds but they were so dirty and the matresses also, that we did not use them at all. Value for money - you get what you pay for - 5 out of 10.

The grounds of the hotel were spotless. The rooms however were not. Rooms need cleaned more often and fresh towels provided. Most staff spoke no English but were friendly. Reception staff were very friendly.

Lovely complex ~ centrally situated ~ staff very helpful ~ apartment could do with updating.

Location was good. Property in need of refurbishment. Found a live cockroach in my bed on the first night!! Reported to reception and was told if i saw another one to report it. Was not offered anothet apartment. Two days later woke to find another cockroach on my pillow...that was it,we checked out straight away.

It was an excellent complex and close to lots of nice places - we would definitely go back there again - in fact we are looking to go again next year - thank you for a most welcome stay :-)👍

Very clean and very friendly stayed there 9 years ago great location

Room was serviceable if a tad tired. Staff were pleasant enough. Hotel in good location close to port and main beach. Wifi connection poor. Resort ok if you are a beach baby and get good weather. I am not and we did not. Lanzarote itself very samey.

Facilities pool etc are very good - kids loved the heated pool - gardens and communal areas well maintained - rooms in need of a bit of refurb - but great value plus five days a week maid service. Laundry wash available any time at extra charge of five euros a wash. We asked to change on night one to a different room and this was accommodated in a very friendly and efficient manner the following day. Rooms clean and basic but suited us - need upgrading and I believe is happening - would we return? Definitely

Good location friendly staff very clean lovely apartment

This is the best hotel we stayed in Puerto del carmen，consider we had spend six weeks here this year，very close to everything，close to beach ，close to old town，shopping center just out of the back gate，specially my husband‘s favorite restaurant just hundred yards away，and our room got sea view over look the pool，love it，highly recommend。

We did not like the fact that we could not have a double bed. 2 single beds pushed together is unacceptable.

Very basic and not entirely clean

We arrived to be told the roof had collapsed in the apartment we were allocated and there was no other available. We were booked into the International Club which was completely the other side of town and not a place we would have chosen.

Ok apartments very clean and close to all amenities Very dissapointed on arrival Was told problem with bathroom and had to go up to new town till next day Next day was told reason for no room was they were overbooked We really lost two days from our holidays as we were unsure when we could unpack our bags Very Very dissapointing as we should have been emailed and told about our room before arrival Emailed Expedia butno reply

Had a great time at labranda,rooms were clean and maid in every other day. Apartments are in a great location would not hesitate to go back.

Had a great time at labranda,rooms were clean and maid in every other day. Apartments are in a great location would not hesitate to go back.

We're just back from Lanzarote and had a lovely time at El Dorado apartments.They are very close to all amenieties e.g shops,beaches,restaurants,etc.The pool area is lovely and the staff are very helpful and friendly.The only downfall is our appartment was up near the back gate and it was noisy at night time

Excellent location and facilities everything was great just the decor is very dated and in bad condition the couch and armchairs need replacing badly

we stay in el dorado every year and love it so much,the staff are wonderful and pool areas are brillant also.

Wifi was bad, never got connected all week.

Our third time to stay here the apartments are basic but clean maybe a bit dated wifi signal was non existent this year never had a problem with it before

Hotel and staff very good and location prefect but in need of upgrading. The bath was worn and furniture dated. The restaurant was excellent and good deals on for residents.

This is our 3rd time stay here. But our first time with our 15 month old. She loved it the pool was lovely it had a few bits she could play with. There is also 2 adult pools and there is plenty of sunbeds to lie on. I would definitely go back again. The only thing I missed was a microwave to heat my little ones food and bottles.

Plenty of cupboard space, large bathroom and view over pool and sea made this a very pleasant place to stay.

Attractive apartment in a well laid out site. But if you have difficulty with slopes and steps it might not be suitable. Convenient for town centre and buses but not so much for beaches.

Apartments very clean.Staff very obliging and will sort any problems quickly.They have their own recycling facilities.Site was clean and tidy. Events board could be kept updated on more regular basis.